# Business process Analyst-ServiceNow

ServiceNowSeniorBusiness Process Analyst-CSM, FSM, MCO, APO Focused Key Responsibilities Job Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities Key Responsibilities: Assistin the collection and documentation of business requirements. Translate business needs into functional specifications and process flows Identifygaps, inefficiencies, and opportunities for automation and optimization Owns HLD and LLD from functionalstandpointhowevershall not be limitedto only functionalaspectsaloneandmay extendfurthertobusinessknowledgealso. Conduct research and analysis to support business decision-making. Collaborate with stakeholders toidentifyand define project requirements. Support the development of project plans and timelines. Assistin the preparation of reports and presentations for management. Participate in meetings and provide input on business processes and improvements. Perform

- **Id**: 3859767
- **Url**: <https://alion.io/job/ecolab-business-process-analyst-servicenow>
- **Role**: Enterprise Apps
- **Role family**: Enterprise Apps
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 8
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T08:45:32Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-13T23:11:47Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 2709
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Cleaning & Household Products, Chemical Manufacturing, Food Safety, Sterilization & Infection Control

## Company

- **Id**: 1754712
- **Name**: Ecolab
- **Domain**: ecolab.com
- **Url**: <https://alion.io/company/ecolab-com>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 81
- **Open postings**: 150
- **Ghost share**: 0
- **Stale share**: 0.773
- **Repost share**: 0.007
- **Time to fill p50 days**: 27
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **AI Agents** — Optional: no
- **ServiceNow** — Optional: no
- **ITIL** — Optional: yes
- **Microsoft Office** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Experience years min**: 8
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-06T08:45:32Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 27
- **Reasons**: conf:3, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.