{"id":3172355,"url":"https://alion.io/job/ecolab-customer-service-representative-ii","title":"Customer Service Representative II","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":115,"ghost_share":0,"stale_share":0.87,"repost_share":0.009,"time_to_fill_p50_days":26,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Suzano, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:55:59Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T09:49:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.\nEcolab is seeking a Customer Service Agent II to join our team in (City, State -if applicable). As a Customer Service Agent II, you’ll be the first point of contact for our customers and team members. In this fast-paced, people-first role, you’ll be the voice of Ecolab, helping customers and field associates resolve issues, place orders, and get the support they need. You’ll handle a high volume of inbound calls with empathy and efficiency, making sure every interaction reflects our commitment to service excellence.\nHow You’ll Make an Impact:\nTake 160-190 inbound calls from customers and field/sales associates across two divisions\n\nEnter orders, service requests, and delivery inquiries quickly and accurately\n\nProcess literature requests and provide helpful product information\n\nTroubleshoot dispenser system issues and support field staff with technical questions\n\nKeep detailed records of each interaction while staying engaged with the customer\n\nUse your knowledge of Ecolab products, tools, and systems to guide customers\n\nEscalate complex questions to the right internal teams when needed\n\nHelp onboard and coach new team members when opportunities arise\n\nWhat’s Unique About This Role:\nGain exposure to multiple business areas and customer types\n\nOpportunities for growth and advancement\n\nMinimum Qualifications:\nHigh school diploma or equivalent\n\nSix months’ customer service experience in retail, restaurant, call center, or professional business environment\n\nExperience using Microsoft Office Suite software (Excel, Word, Access, and Outlook\n\nNo immigration sponsorship available for this position\n\nPreferred Qualifications:\nOne year of customer service experience in retail, restaurant, call center or professional business environment\n\nBachelor’s degree completed or in process\n\nExperience using customer service software\n\nExperience accurately typing a minimum of 25 words per minimum\n\nExperience interacting professionally with others and working independently in a fast-paced environment\n\nPrior experience utilizing a multi-line telephone system\n\nStrong problem solving and interpersonal skills\n\nExcellent verbal and written communication skills\n\nHighly dependable team player\n\nExperience prioritizing workload and completing responsibilities on time\n\nFluent in\n\nSAP experience\n\nWhat’s in it For You:\nStarting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!\n\nThe opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments\n\nThe ability to make an impact and shape your career with a company that is passionate about growth\n\nThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best\n\nAbout Ecolab:\nAt Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. 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