{"id":3869429,"url":"https://alion.io/job/ecolab-lead-uiux-designer-2","title":"Lead UI/UX Designer","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":145,"ghost_share":0,"stale_share":0.766,"repost_share":0.007,"time_to_fill_p50_days":27,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Figma","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-06T13:46:53Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T07:37:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Lead UI/UX Designer\nRole Overview\nWe are seeking a Lead UI/UX Designer to define and guide the end-to-end experience for the ServiceNow Associate Portal. The role will lead user-centered discovery, experience strategy, interaction design, prototyping, and design validation for a global associate experience built on ServiceNow Employee Center Pro and integrated enterprise capabilities.\nWhat You Will Do\n· Lead UX strategy and design direction for the Associate Portal across desktop and mobile experiences.\n· Plan and facilitate discovery workshops, stakeholder interviews, user research, journey mapping, persona development, and usability testing.\n· Translate business needs and research insights into information architecture, user flows, wireframes, high-fidelity designs, and interactive prototypes.\n· Define scalable navigation, taxonomy, search, personalization, content, and self-service experience patterns.\n· Create and govern a reusable design system aligned with enterprise brand, ServiceNow capabilities, and accessibility standards.\n· Partner with ServiceNow developers to ensure designs are feasible in Employee Center Pro, UI Builder, Service Portal, and responsive web frameworks.\n· Review implementation quality, identify experience gaps, and guide design refinements through release and hypercare.\n· Present design recommendations, trade-offs, and decisions to product owners, architects, and senior stakeholders.\n· Mentor designers and researchers and establish practical UX standards, review checkpoints, and documentation.\nRequired Qualifications\n· Bachelor’s degree in UX, Interaction Design, Human-Computer Interaction, Visual Design, or a related field, or equivalent practical experience.\n· 8+ years of UX/product design experience, including leadership of complex enterprise or employee-facing digital products.\n· Strong portfolio demonstrating user research, interaction design, information architecture, prototyping, usability validation, and measurable outcomes.\n· Advanced proficiency with Figma or comparable design and prototyping tools.\n· Strong knowledge of responsive design, accessibility, design systems, and enterprise content experiences.\n· Ability to influence stakeholders and convert ambiguous business challenges into clear experience direction.\n· Experience working within Agile product delivery and collaborating closely with engineering teams.\nPreferred Qualifications\n· Experience designing ServiceNow Employee Center Pro, Service Portal, UI Builder, Next Experience, or comparable enterprise portals.\n· Knowledge of ServiceNow Horizon Design System and platform UX patterns.\n· Experience with global, multilingual, personalized, mobile-first, or AI-assisted employee experiences.\n· Understanding of analytics, experimentation, adoption metrics, and continuous experience improvement.\nSuccess in This Role\n· Deliver intuitive, accessible, and consistent experiences that improve associate self-service and engagement.\n· Translate research and design intent into scalable ServiceNow experiences while balancing usability, performance, security, and maintainability.\n· Collaborate effectively across product, design, engineering, content, architecture, and business teams.","description_format":"text","description_chars":3220,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Chemical Manufacturing","Food Safety","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-11-06T13:46:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/ecolab-lead-uiux-designer-2","json_url":"https://alion.io/job/ecolab-lead-uiux-designer-2.json","meta":{"generated_at":"2026-11-10T11:21:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754712},"rest":"https://alion.io/mcp/rest/get_company?id=1754712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecolab-lead-uiux-designer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecolab-lead-uiux-designer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecolab-lead-uiux-designer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecolab-lead-uiux-designer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecolab-lead-uiux-designer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3869429}},{"tool":"search_jobs","arguments":{"company":"ecolab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3869429},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}