{"id":1354019,"url":"https://alion.io/job/ecolab-lead-uiux-designer","title":"Lead UI/UX Designer","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":127,"ghost_share":0,"stale_share":0.945,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"React.js","optional":false},{"name":"ServiceNow","optional":false},{"name":"Storybook","optional":true}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-12T06:17:26Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"As the UX Lead for our ServiceNow platform, you will drive consistency across our UX and UI, document and own the standards that get us there, and build the design system and practice that make great experiences repeatable \nrather than accidental. This is a hands on leadership role. You will set the design direction and build it, in UI Builder and in React.\nThis is a pivotal moment for experience on our platform. We are raising our ambition from enterprise tolerable to consumer grade, moving beyond a traditional ITSM mindset to design solutions our users genuinely want to use.You will own the success and adoption of what we ship, not just the design behind it.\nYou will establish a formal UX practice on the platform from the ground up and lead the designers and developers \nwho join it. Strong stakeholder management and communication are central to the role. You will be the advocate for experience who aligns product, engineering, and business around a shared bar for quality, and holds us to it.\nWhat you will do \nUX Standards and Consistency \nOwn and document the UX and UI standards for the platform, and drive their adoption across every team building on ServiceNow. \nBuild and own a design system and component library so that consistency is built in, not policed after the fact. \nEstablish design patterns, guidelines, and reusable components that raise the floor on every solution we ship. \nDefine what “good” looks like on the platform and hold teams to it through design reviews and clear standards.\nConsumer Grade Experience and Adoption \nMove the platform beyond a traditional ITSM mindset and design solutions where the experience is consumer grade. \nOwn the success and adoption of the solutions we ship. Define what adoption looks like, measure it, and use it to drive design decisions. \nPartner with product and business teams to make sure we are solving the real user problem, not just delivering the requested feature. \nBring an outside-in view of quality, benchmarked against the consumer products our users actually compare us to.\nHands On Design and Build \nDesign and build experiences directly in UI Builder and the Now Experience Framework. \nWrite front-end code in React to build components, prototypes, and production experiences where native tooling is not enough. \nMove fluidly between design and implementation so that what gets shipped matches what was designed. \nSet front-end engineering standards for the UX work on the platform.\nUser Research and Accessibility \nStand up a user research practice. Talk to real users, run usability testing, and bring evidence to design decisions rather than opinion. \nOwn accessibility on the platform. Make sure what we build meets WCAG standards and works for everyone, and build accessibility into the design system rather than retrofitting it. \nTurn research and accessibility from checkboxes into a genuine part of how the team works.\nMobile Experience \nExtend the same consumer grade bar to mobile. Our mobile experience is a strength today and this role keeps it that way as the platform grows. \nDesign and build mobile experiences that are first class, not afterthoughts, across ServiceNow mobile apps and mobile web.\nBuilding the UX Practice and Team \nEstablish a formal UX practice on the platform from scratch: the standards, the tools, the rituals, and the ways of working. \nHire, lead, and grow a team of UX designers and developers, and build a culture where craft and user obsession are the norm. \nMentor the team and raise the level of design and front-end work across everyone building on the platform.\nStakeholder Management and Communication \nBe the advocate for experience across product, engineering, operations, and business, and align them around a shared bar for quality. \nCommunicate design decisions clearly to technical and non-technical audiences, including executive leadership, and bring people along rather than mandating. \nMake the case for investment in UX and show the return through adoption and outcomes.\nMinimum Qualifications \nDeep hands on experience with ServiceNow native UX capabilities, including UI Builder and the Now Experience Framework, across workspaces, portals, and Employee Center. \nHands on front-end development experience with React, JavaScript, HTML, and CSS, with the ability to build production experiences directly. \nProven track record building and owning a design system and component library adopted across multiple teams. \nExperience establishing and documenting UX and UI standards and driving their adoption at scale. \nHands on user research experience, including usability testing and translating findings into design decisions. \nStrong accessibility expertise, including WCAG 2.1 / 2.2 and designing for assistive technologies. \nA portfolio that shows consumer grade enterprise experiences, and the judgment to move a platform beyond legacy and ITSM era patterns. \nProven people leadership. You have built or led a team of designers and developers. \nStrong stakeholder management and communication skills, including with executive leadership. \nExperience owning the adoption and success of what you ship, and measuring it. \nProficiency with Figma or equivalent design and prototyping tools. \n8+ years in UX and UI design, with meaningful time in a lead or player-coach capacity.\nPreferred Qualifications \nServiceNow certifications related to UX, UI Builder, or application development (e.g., CSA, CAD). \nHands on experience with ServiceNow mobile, including Now Mobile and the mobile app builder. \nExperience standing up a UX or design ops practice inside an organization that previously had none. \nExperience turning around the reputation of a platform or product that had outgrown its original design. \nFamiliarity with Employee Center Pro intranet and portal experiences. \nExperience with design system tooling such as Storybook, design tokens, and component documentation. \nInteraction and motion design skills, and UX writing or content design experience. \nExperience working with large scale enterprise design systems.","description_format":"text","description_chars":6067,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Utilities","Chemical Manufacturing","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-09-27T21:32:26Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.485,"p_room":0.45,"age_days":26,"expected_fill_days":15,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ecolab-lead-uiux-designer","json_url":"https://alion.io/job/ecolab-lead-uiux-designer.json","meta":{"generated_at":"2026-10-12T10:36:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16299,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754712},"rest":"https://alion.io/mcp/rest/get_company?id=1754712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecolab-lead-uiux-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecolab-lead-uiux-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecolab-lead-uiux-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecolab-lead-uiux-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecolab-lead-uiux-designer"}]}