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Serve as an eQMS super user and operational partner to Quality process owners, site teams, IT, Digital, and system users across the global network.\nKey Responsibilities\nSupport daily eQMS administration, including user access, security roles, account changes, documentation, routine maintenance, and release readiness.\nProvide first-level user support, troubleshoot system issues, coordinate complex issues with technical teams or vendors, and facilitate office hours and post-go-live support.\nPartner with module owners to coordinate governance activities, business requirements, enhancement requests, testing, deployment milestones, metrics, and action tracking.\nDeliver and maintain training, job aids, onboarding resources, and super-user support; monitor training completion, user adoption, and recurring support needs.\nDevelop dashboards and analyze system usage, workflow performance, open issues, and adoption trends to identify opportunities for simplification, automation, and improved user experience.\nRequired Qualifications\nBachelor's degree in Quality, Engineering, Information Systems, Computer Science, Business, Life Sciences, or a related discipline.\nAt least 3 years of experience supporting quality systems, business systems, enterprise software, shared services, or related operations.\nExperience providing end-user support, troubleshooting, training, system testing, or project coordination.\nStrong analytical, organizational, communication, customer-service, and problem-solving skills.\nPreferred Qualifications\nExperience administering or supporting an eQMS or another regulated enterprise platform.\nKnowledge of quality management systems, regulated environments, system governance, software implementation, or change management.\nExperience as a system administrator, super user, business analyst, or process support specialist in a global or virtual organization.\nExperience with Power BI, reporting, analytics, workflow automation, or digital quality 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