{"id":1967992,"url":"https://alion.io/job/ecolab-service-technician-hand-hygiene-program","title":"Service Technician-Hand Hygiene Program","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":120,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52000,"max":78100,"currency":"USD","period":"year","gross":null,"usd_annual":78100},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"closed","first_seen_at":"2026-10-06T18:06:37Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T20:37:02Z","board_verified":false,"closed_at":"2026-10-21T20:37:02Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"What if you could grow your career while making the world a cleaner, safer, and healthier place? Help prevent the spread of infection and contribute to saving lives. As a respected leader in healthcare, we foster collaboration to create innovative solutions that improve health outcomes and keep patients safe. We are a global leader, making an impact and delighting our customers in more than 170 countries, in a workplace where our voices matter, our contributions are rewarded, and our employees are inspired.\nJoin Ecolab’s industry-leading Healthcare team as a Service Technician in Miami, FL market. Ecolab provides a comprehensive portfolio of solutions to address the diverse needs of the healthcare industry. With Ecolab, you can leverage your service expertise, technical skills, and customer engagement abilities to make an impact. Build the healthcare career you’ve always wanted-join our team and experience more.\nPosition Overview\nThis role supports the Sales force in executing Healthcare’s electronic Hand Hygiene Program (HHP), including customer trials, system implementations, scheduled and emergency service visits, and ongoing program/product maintenance activities. The position demands a strong technical foundation in installation techniques and tools, as well as heightened situational awareness to proactively identify and resolve service-related challenges. The Service Technician will work closely with Master Technicians, Regional Service Supervisors, contractors and external customers to ensure seamless program execution.\nBeyond HHP support, this role may contribute to additional hand hygiene and environmental hygiene initiatives as needed. The Service Technician must be adept at analyzing and interpreting field data to optimize sy stem performance and enhance customer satisfaction.\nWhat’s in it for You?\nThe opportunity to tackle some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.\nThe ability to make an impact and shape your career within a growth-oriented company.\nThe support of an organization that values inclusivity, diversity, and innovation to drive excellence.\nWhat You Will Do:\nInstall, maintain, and optimize the HHP Mesh Network to ensure seamless data transfer to cloud-based servers.\nAnalyze service data to identify performance trends, troubleshoot issues, and implement improvements.\nProvide hands-on technical support to customers and internal teams, explaining key system components to infection prevention specialists, facilities managers, and nursing staff.\nManage onsite contractors, ensuring job completion, compliance with safety protocols, and superior customer experience.\nProactively identify and address service challenges using situational awareness and problem-solving skills.\nConduct comprehensive system audits, dispenser counts, and pre-installation assessments.\nRespond to emergency service requests, both in-person and virtually, providing rapid resolution to maintain system integrity.\nTrain customers and sales representatives on best practices related to HHP, enhancing adoption and utilization.\nCollaborate with cross-functional teams to drive continuous improvement in installation processes and service delivery.\nDocument service visits thoroughly, tracking technical issues, resolutions, and key performance indicators.\nPosition Details:\nWork Schedule: Monday to Friday, 40 hours a week, including occasional weekend work \nWeekly overnight travel \nSome overtime required\nMinimum Qualifications:\n3-5 years of field service experience with a strong focus on troubleshooting and customer engagement.\nHigh School Diploma or equivalent; technical certifications are a plus.\nProficiency in basic hand tools, power tools, and installation techniques.\nStrong data analysis skills for identifying trends and improving service effectiveness.\nWorking knowledge of Apple (iOS) devices, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and digital platforms.\nSituational awareness, critical thinking, and adaptability to rapidly evolving challenges.\nAbility to pivot plans on short notice while maintaining efficiency and customer satisfaction.\nExcellent customer service skills, ensuring positive and professional experience for clients and colleagues.\nAbility to obtain hospital credentialing as required.\nAbility to pass extensive background check.\nPhysical Demands:\nMust be able to physically perform the essential duties of the position, including lifting, stooping, kneeling, crouching, reaching, balancing, walking, standing, and working under hospital beds in active healthcare settings.\nMust be able to abide by hospital PPE requirements and follow safety protocols.\nPosition requires the ability to drive and/or fly to client locations as needed; you are responsible for having the proper documentation to fly such as a Real ID or other acceptable form of identification \nMinimum 50-75% travel (local and out-of-state). Candidates must reside near a major airport for travel convenience.\nAbout Ecolab Life Sciences:\nPartner with our customers to deliver comprehensive solutions and technical expertise to ensure product quality and safety in the pharmaceutical and cosmetic industries. Ecolab Life Sciences serves pharmaceutical manufacturers, cosmetics products manufacturers, pharmacies, and analytical laboratories with cleaning, sanitizing, and disinfection programs and validation support. Work with us to improve operational efficiencies in ever-changing and growing markets.\nAnnual or Hourly Compensation Range\nThe pay range for this position is $52,000-$78,100. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.Benefits\nEcolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.\nIf you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.\nPotential Customer Requirements Notice\nTo meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:\n- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.\nAmericans with Disabilities Act (ADA)\nEcolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. 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