{"id":1354061,"url":"https://alion.io/job/ecolab-servicenow-architect","title":"ServiceNow Architect","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":127,"ghost_share":0,"stale_share":0.945,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States","Naperville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120500,"max":180700,"currency":"USD","period":"year","gross":null,"usd_annual":180700},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-13T03:41:55Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"As a ServiceNow Architect, you design scalable, secure, and maintainable solutions on the ServiceNow platform. You partner with product managers, business stakeholders, engineers, and platform leaders to translate business needs into technical solutions that align with established platform standards and enterprise architecture principles.\nYou are a senior technical leader and trusted advisor for solution design within your assigned domain or initiative. You provide architectural guidance to delivery teams, contribute to technical decisions, and ensure solutions are designed for long-term maintainability, scalability, security, and user adoption.\nThis is a hands-on individual contributor role, not a people management position. You actively participate in solution design, architecture reviews, technical troubleshooting, and implementation activities while mentoring developers and engineers. You apply established architecture standards and governance practices, contribute improvements based on delivery experience, and escalate enterprise-level decisions to senior architecture leadership.\nOur platform footprint continues to grow, and our solutions increasingly span multiple systems. We need an architect who can balance business needs with technical best practices, understand cross-platform integration patterns, and deliver solutions that fit within the broader enterprise technology landscape.\nWhat you will do\nSolution Architecture and Design\nDesign end-to-end ServiceNow solutions across workflows, integrations, data models, user experiences, security controls, and platform capabilities.\nTranslate business requirements into scalable technical architectures and practical implementation approaches.\nProduce architecture diagrams, solution designs, integration specifications, data flows, and other technical documentation required for delivery and support.\nLead solution design workshops and collaborate with product, business, engineering, security, UX, and data stakeholders.\nEnsure solutions align with approved reference architectures, platform standards, security requirements, and governance controls.\nIdentify technical risks, dependencies, and tradeoffs early and recommend mitigation strategies.\nTechnical Leadership and Delivery\nProvide architectural guidance to engineering teams throughout the software delivery lifecycle.\nReview technical designs, implementation approaches, and complex code or configuration changes for alignment with platform standards.\nMentor developers and engineers on ServiceNow architecture, development practices, integration patterns, and platform capabilities.\nHelp teams resolve complex technical challenges involving integrations, performance, scalability, security, and maintainability.\nPromote reusable patterns and shared components across initiatives while avoiding unnecessary customization.\nRemain close enough to implementation to validate key design decisions and support successful delivery.\nPlatform Architecture and Integrations\nDesign integrations between ServiceNow and enterprise systems using APIs, webhooks, event-driven patterns, middleware, and platform-native capabilities.\nDefine data flows, integration contracts, error-handling approaches, and system interaction models that support reliable business processes.\nCollaborate with enterprise architecture, platform engineering, security, and data teams on cross-platform solution design.\nEnsure systems of record retain appropriate ownership of authoritative data, approvals, and compliance processes.\nSupport platform modernization by applying scalable architecture patterns, automation, and configuration-first approaches.\nAI and Intelligent Automation\nIdentify practical opportunities to use ServiceNow AI capabilities to improve employee experiences and operational efficiency.\nDesign governed solutions using capabilities such as Now Assist, Virtual Agent, AI Search, Predictive Intelligence, and workflow automation where appropriate.\nApply established Responsible AI, security, privacy, evaluation, monitoring, and auditability requirements to AI-enabled solutions.\nEvaluate emerging platform capabilities and provide recommendations to senior architecture and product leaders.\nUser Experience and Process Design\nCollaborate with UX teams, product owners, and business stakeholders to design intuitive, effective experiences.\nEnsure workflows are efficient, understandable, accessible, and aligned with user needs.\nBalance business requirements with technical constraints while protecting platform maintainability and the overall user experience.\nPartner with UX and accessibility specialists to align solutions with enterprise design standards and applicable accessibility requirements.\nGovernance and Quality\nParticipate in architecture reviews, technical review boards, and platform governance processes.\nEnsure assigned solutions adhere to established architecture, development, security, privacy, compliance, and operational support standards.\nContribute reusable assets, patterns, decision records, and lessons learned to the architecture practice.\nSupport platform health, technical debt reduction, upgrade readiness, and modernization initiatives.\nProvide input to buy-versus-build assessments by evaluating ServiceNow native capabilities, custom development, integration complexity, risk, and maintainability.\nMinimum Qualifications\nBachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.\n10 years of professional experience\n7 years of software engineering, platform engineering, or solution architecture experience.\n5 years of hands-on ServiceNow implementation, development, or architecture experience.\nStrong understanding of ServiceNow platform architecture, configuration, development, administration, and upgrade considerations.\nExperience with core ServiceNow capabilities such as Incident, Problem, Change, Request, Service Catalog, Employee Center, and workflow automation.\nStrong integration background including REST APIs, web services, event-driven patterns, middleware, and enterprise integration concepts.\nExperience designing solutions that span multiple applications, systems, data sources, or business processes.\nExperience producing architecture diagrams, technical designs, integration specifications, data models, and other implementation-ready documentation.\nAbility to evaluate technical tradeoffs and communicate recommendations to technical and business stakeholders.\nExperience working within architecture governance, security, privacy, and software delivery controls.\nExperience using AI-assisted development tools such as GitHub Copilot, Claude Code, Cursor, or similar tools.\nStrong communication, collaboration, and facilitation skills.\nServiceNow Certified System Administrator (CSA).\nNo immigration sponsorship available for this position\nPreferred Qualifications\nServiceNow Certified Application Architect (CAA).\nServiceNow Certified Application Developer (CAD) and/or one or more ServiceNow Certified Implementation Specialist (CIS) certifications.\nServiceNow Certified Technical Architect (CTA) candidate or demonstrated progress toward an advanced architecture certification.\nExperience with ServiceNow AI capabilities including Now Assist, Virtual Agent, AI Search, and Predictive Intelligence.\nExperience with enterprise integration platforms, API management, event-driven architecture, or workflow orchestration technologies.\nExperience integrating ServiceNow with ERP, CRM, HR, or enterprise data platforms.\nExperience with ServiceNow industry and workflow applications, including APO, MCO, or Source to Pay Operations.\nFamiliarity with TOGAF or other enterprise architecture frameworks.\nExperience working in regulated environments that require strong governance, auditability, privacy, and security controls.\nExperience contributing to reusable architecture patterns, technical standards, or platform modernization initiatives.\nAnnual or Hourly Compensation Range\nThe base salary range for this position is $120,500.00 - $180,700.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.Benefits\nEcolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.\nIf you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.\nPotential Customer Requirements Notice\nTo meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:\n- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.\nAmericans with Disabilities Act (ADA)\nEcolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.","description_format":"text","description_chars":9331,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Utilities","Chemical Manufacturing","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-09-27T21:32:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20 · green card filings: 6","filings_12m":20,"filings_prev_12m":36,"green_card_filings_12m":6,"median_offered_wage_usd":142885,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":3}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.475,"p_room":0.45,"age_days":29,"expected_fill_days":15,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":180700,"is_top_pay":true},"html_url":"https://alion.io/job/ecolab-servicenow-architect","json_url":"https://alion.io/job/ecolab-servicenow-architect.json","meta":{"generated_at":"2026-10-13T06:11:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9680,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754712},"rest":"https://alion.io/mcp/rest/get_company?id=1754712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecolab-servicenow-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecolab-servicenow-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecolab-servicenow-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecolab-servicenow-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecolab-servicenow-architect"}]}