{"id":1398042,"url":"https://alion.io/job/ecolab-servicenow-integration-lead-architect","title":"ServiceNow Integration Lead Architect","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":120,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-01-29T00:00:00Z","employer_posted_date":"2026-01-29","last_verified_at":"2026-10-22T09:39:52Z","board_verified":true,"closed_at":null,"days_open":266,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":266},"description":"ServiceNow Architect - CSM, FSM, MCO,APO Focus\nKey Responsibilities\nLead the architecture and design of ServiceNow solutions across Customer Service different Application and Modules.\nDefine the Architecture, standards, policies, framework and best practices for automation in line with Enterprise Architecture, Infrastructure and Security policies, whilst supporting wider consumption of the platform to drive process automation.\nDefine HLD, LLDs and Translate complex business requirements into scalable, maintainable, and upgrade-friendly ServiceNow solutions.\nCollaborate with product owners, business stakeholders, and technical teams to ensure alignment with enterprise goals.\nDesign and Oversee integrations with CRM, ERP, IoT platforms, and other enterprise systems like SAP, Salesforce, D\nProvide technical leadership and mentorship to developers and administrators.\nConduct design workshops, proof-of-concepts, and solution demonstrations tailored to CSM, FSM, APO and MCO use cases but not limited to these areas\nStay current with ServiceNow releases and recommend adoption of new features relevant to customer service, field operations, and manufacturing.\nModules Expertise\nCSM (Customer Service Management):\nFSM (Field Service Management):\nMCO (Manufacturing Connected Operations):\nAPO (Accounts payable Operation)\nCase management, workflows/flow designer automation, omni-channel engagement, and Employee Center / Customer portals.\nAbility to liaise with customer service teams, support managers, and design seamless integrations with CRM systems.\nWorkforce scheduling, dispatch optimization, mobile field agent enablement, and asset tracking.\nExperience in designing workflows for preventive maintenance, service requests, and field operations efficiency.\nIntegration expertise with ERP and external ticketing systems to streamline service delivery.\nProduct lifecycle management, ownership models, and governance frameworks.\nAbility to deliver product catalogs, ownership hierarchies, compliance reporting, and advanced analytics.\nLiaise with product owners, portfolio managers, and manufacturing stakeholders to align IT solutions with operational goals.\n.\nQualifications\nBachelor’s or Master’s degree in Computer Science, Information Systems, or related field.\n8-12 years of IT experience, with at least 8+ years in ServiceNow architecture and Integration.\nStrong experience in designing and hands-on writing optimized Code on JavaScript, Glide API’s, AngularJS, XML’s, Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks\nStrong experience in Optimizing existing setup/Design to ensure performance and maintainability is continuously improved using ServiceNow best practices.\nStrong integration experience using REST/SOAP, IntegrationHub APIs, JDBP, Emails or via Mid Servers. Imports and exports best practice of platform\nProven expertise in one of the modules CSM (case management, portals, omni-channel, workflows), FSM (field operations, scheduling, mobile enablement), and APO/MCO (product catalogs, lifecycle governance, compliance).\nServiceNow certifications are any two (CIS-ITSM, CIS-CSDM, CIS-CSM, CIS-FSM, or equivalent) preferred.\nExcellent communication, leadership, stakeholder management with presentation skills.","description_format":"text","description_chars":3278,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Utilities","Chemical Manufacturing","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-09-28T14:12:21Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.184,"p_room":0.28,"age_days":266,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ecolab-servicenow-integration-lead-architect","json_url":"https://alion.io/job/ecolab-servicenow-integration-lead-architect.json","meta":{"generated_at":"2026-10-22T10:05:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754712},"rest":"https://alion.io/mcp/rest/get_company?id=1754712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecolab-servicenow-integration-lead-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecolab-servicenow-integration-lead-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecolab-servicenow-integration-lead-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecolab-servicenow-integration-lead-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecolab-servicenow-integration-lead-architect"}]}