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Join Ecolab’s team and help create a world in which we all thrive.\nEcolab is seeking a Senior Customer Service Agent I to join our team in (City, State - if applicable). As a Senior Customer Service Agent I, you’ll support specialized and distributor accounts, using your experience and judgment to resolve more complex customer issues. You’ll be a trusted partner to our customers and field associates, handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolab’s commitment to service excellence.\nHow You’ll Make an Impact:\nRespond to 100-120 inbound calls daily from customers and field/sales associates\n\nProvide support to specialized and distributor accounts with a focus on accuracy and professionalism\n\nUse sound judgment to resolve customer issues within established policies\n\nMaintain and update customer data in Order Entry and Order Processing systems\n\nEscalate complex quality, service, or application questions to appropriate internal teams\n\nSupport new hire coaching and knowledge sharing across the team\n\nDetermine urgency of messages and prioritize accordingly\n\nCollaborate with cross-functional teams to ensure customer satisfaction\n\nWhat’s Unique About This Role:\nYou’ll work with more complex customer accounts and inquiries\n\nYou’ll have greater autonomy in decision-making within established guidelines\n\nYou’ll play a key role in onboarding and mentoring new team members\n\nYou’ll gain exposure to specialized systems and customer segments\n\nMinimum Qualifications:\nHigh school diploma or equivalent\n\nOne year of customer service experience\n\nExperience using Microsoft Office Suite software (Excel, Word, Access, and Outlook\n\nNo immigration sponsorship available for this position\n\nPreferred Qualifications:\nBachelor’s degree completed or in process\n\nExperience using customer service software\n\nExperience accurately typing a minimum of 25 words per minimum\n\nExperience interacting professionally with others and working independently in a fast-paced environment\n\nExperience utilizing a multi-line telephone system\n\nStrong problem solving and interpersonal skills\n\nExcellent verbal and written communication skills\n\nHighly dependable team player\n\nExperience prioritizing workload and completing responsibilities on time\n\nFluent in\n\nSAP experience\n\nWhat’s in it For You:\nStarting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!\n\nThe opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments\n\nThe ability to make an impact and shape your career with a company that is passionate about growth\n\nThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best\n\nAbout Ecolab:\nAt Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.","description_format":"text","description_chars":3996,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Chemical Manufacturing","Food Safety","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-09-27T07:58:05Z"},{"event":"close","at":"2026-10-21T20:37:02Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ecolab-sr-customer-service-agent-i","json_url":"https://alion.io/job/ecolab-sr-customer-service-agent-i.json","meta":{"generated_at":"2026-10-22T09:21:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754712},"rest":"https://alion.io/mcp/rest/get_company?id=1754712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecolab-sr-customer-service-agent-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecolab-sr-customer-service-agent-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecolab-sr-customer-service-agent-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecolab-sr-customer-service-agent-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecolab-sr-customer-service-agent-i"}]}