{"id":1329284,"url":"https://alion.io/job/ecolab-technical-product-manager-associate-portal","title":"Technical Product Manager — Associate Portal","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":115,"ghost_share":0,"stale_share":0.87,"repost_share":0.009,"time_to_fill_p50_days":26,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States","Naperville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120500,"max":180700,"currency":"USD","period":"year","gross":null,"usd_annual":180700},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"closed","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-21T20:37:02Z","board_verified":false,"closed_at":"2026-10-21T20:37:02Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Ecolab is seeking a highly experienced Technical Product Manager, ServiceNow Associate Portal to serve as the technical product owner and strategic advisor for our enterprise associate experience platform. Built on ServiceNow Employee Center Pro within HR Service Delivery, the Associate Portal will serve as Ecolab’s digital front door, enabling associates to find information, access services, complete tasks, and engage with enterprise workflows through a consistent and personalized experience.\nThis role will bridge associate needs, product strategy, experience design, and platform capabilities. You will partner closely with Product, HR, Communications, IT, Enterprise AI, UX, Architecture, and business stakeholders to shape the product roadmap and deliver scalable, intuitive, accessible, and supportable associate experiences.\nAs the technical product leader for the Associate Portal, you will evaluate proposed solutions, guide roadmap and backlog priorities, manage technical tradeoffs, and ensure the product remains aligned with ServiceNow standards and Ecolab’s long-term platform strategy. You will provide technical product leadership throughout the lifecycle, from discovery and design through delivery, deployment, adoption, operations, and continuous improvement.\nReporting to the leader of Technical Product Ownership within the ServiceNow Platform Organization, this role offers significant visibility and the opportunity to influence the future of digital employee experience at Ecolab.\nWhat’s in It for You\nShape the future of Ecolab’s enterprise associate experience and digital workplace.\nPartner directly with leaders across HR, Communications, Technology, Enterprise AI, and business functions.\nInfluence the roadmap for a global Associate Portal built on ServiceNow Employee Center Pro and HR Service Delivery.\nDrive strategic initiatives involving enterprise search, knowledge, content, personalization, workflow automation, conversational assistance, and AI.\nWork within a mature ServiceNow Center of Excellence and collaborate with platform architects, UX leaders, engineering teams, product owners, and business stakeholders.\nInfluence enterprise technology decisions supporting how associates find information, access services, and complete work.\nWhat You Will Do\nServe as the Technical Product Leader for the Associate Portal\nPartner with business product managers, product owners, and stakeholders to translate associate needs and business priorities into scalable ServiceNow product capabilities.\nEstablish and maintain a clear product vision, technical product strategy, and roadmap for the Associate Portal.\nEvaluate proposed capabilities and provide guidance on technical feasibility, platform alignment, associate value, maintainability, and long-term product sustainability.\nIdentify technical risks, dependencies, integration considerations, and tradeoffs before development begins.\nFacilitate product and design discussions and build consensus across Product, UX, HR, Communications, IT, Architecture, Enterprise AI, and business teams.\nEnsure product decisions balance associate experience, business outcomes, delivery constraints, security, accessibility, global requirements, and ServiceNow platform standards.\nOwn Product Strategy and Roadmap\nTranslate the Associate Portal vision into a prioritized and achievable product roadmap.\nPartner with Product, UX, Architecture, and Engineering to define product capabilities, outcomes, release priorities, and success measures.\nMaintain a clear view of cross-product dependencies involving content, knowledge, search, integrations, identity, data, AI, mobile experiences, and enterprise workflows.\nEvaluate ServiceNow product enhancements and emerging capabilities relevant to Employee Center Pro, HR Service Delivery, enterprise search, content experiences, workflow automation, and associate engagement.\nDevelop recommendations for future investments, platform adoption, and product roadmap priorities.\nBalance near-term delivery commitments with platform reuse, upgradeability, technical debt reduction, and long-term product health.\nDrive Product Delivery Excellence\nPartner with the Product Owner, Business Analyst, Software Engineering Manager, UX Lead, Architecture, QA, and delivery teams to translate roadmap priorities into epics, features, and an executable backlog.\nGuide backlog prioritization based on associate value, business outcomes, technical readiness, risk, dependencies, effort, and available capacity.\nParticipate in discovery, design workshops, backlog refinement, sprint planning, demonstrations, release planning, user acceptance testing, and go-live readiness.\nEnsure product requirements, approved designs, technical dependencies, data needs, acceptance criteria, and operational expectations are understood before development begins.\nRemain actively engaged throughout implementation, deployment, stabilization, hypercare, and continuous improvement.\nCommunicate product status, roadmap decisions, risks, dependencies, and tradeoffs clearly to senior business and technology stakeholders.\nGuide Associate Portal Capabilities\nProvide technical product leadership for Employee Center Pro pages, microsites, navigation, taxonomy, application launchers, search, knowledge, content, services, requests, approvals, tasks, communications, and conversational experiences.\nGuide personalization strategies using personas, audience groups, user criteria, HR criteria, roles, regions, languages, and associate preferences.\nEnsure the product supports intuitive and consistent experiences across desktop, mobile, manufacturing, field, and corporate environments.\nPartner with UX and Engineering to ensure experiences are accessible, responsive, usable, high-performing, and aligned with approved designs.\nEstablish reusable product patterns for portal pages, microsites, templates, navigation, taxonomy, targeted communications, and enterprise services.\nEnsure product capabilities support multilingual use, accessibility, frontline environments, privacy, security, and the needs of a global associate population.\nLead Integration and Enterprise Experience Strategy\nDefine the product approach for integrations with Workday, Microsoft 365, SharePoint, Viva Engage, content and digital asset platforms, EVA, and other enterprise systems.\nPartner with Architecture and Engineering to evaluate integration options, data flows, access models, dependencies, support requirements, and failure scenarios.\nEnsure integration decisions support secure, maintainable, observable, and reusable enterprise patterns.\nEstablish clear product ownership and expected associate outcomes for experiences that span ServiceNow and other enterprise platforms.\nEnsure integrations include appropriate monitoring, error handling, support routing, fallback experiences, and operational accountability.\nAdvance Search, AI, and Automation\nPartner with Enterprise AI, Product, Architecture, and Engineering teams to shape the roadmap for enterprise search, conversational assistance, knowledge-grounded responses, and automated task execution.\nEvaluate ServiceNow AI Search, Now Assist, Virtual Agent, and workflow automation capabilities where they improve associate outcomes and align with enterprise strategy.\nDefine product outcomes and success measures for search relevance, knowledge discovery, conversational experiences, assisted support, and task completion.\nEnsure AI-enabled capabilities meet Ecolab requirements for security, privacy, governance, transparency, performance, observability, and supportability.\nIdentify opportunities to simplify associate journeys, reduce friction, improve self-service, and automate repeatable activities.\nOwn Product Health and Continuous Improvement\nDefine and monitor product metrics related to adoption, search effectiveness, task completion, experience quality, content engagement, performance, availability, and operational health.\nUse product analytics, associate feedback, usability findings, support trends, incidents, defects, and operational data to identify improvement opportunities.\nPartner with Engineering and Operations to monitor the health of the portal, integrations, search, content, and critical associate journeys.\nPrioritize recurring issues, experience gaps, technical debt, unsupported capabilities, and lifecycle risks within the product roadmap.\nEnsure clear ownership and support boundaries across the Associate Portal and connected enterprise platforms.\nGuide the transition from project implementation to a sustainable internal product and operating model.\nSupport Content and Experience Governance\nPartner with content leaders and domain owners to establish product capabilities for content creation, approval, publication, personalization, localization, lifecycle management, and archival.\nGuide product decisions involving ServiceNow Knowledge Management, Content Experiences, enterprise content sources, metadata, taxonomy, audience targeting, and searchability.\nEstablish clear product governance for portal components, page patterns, microsites, navigation structures, content experiences, and reusable capabilities.\nEnsure decisions involving content migration and disposition support a consistent associate experience and sustainable ownership model.\nMinimum Qualifications\nBachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related discipline, or equivalent relevant professional experience.\n10 years of experience in enterprise platform management, technical product management, product ownership, or related technology roles.\nSignificant hands-on experience with the ServiceNow platform.\nExperience defining product strategy, roadmaps, capabilities, priorities, and measurable outcomes for an enterprise platform or digital product.\nExperience with ServiceNow Employee Center, Employee Center Pro, Service Portal, HR Service Delivery, Knowledge Management, or closely related capabilities.\nExperience working with product management, UX, architecture, engineering, business analysis, QA, operations, and business stakeholders throughout the product lifecycle.\nExperience guiding enterprise integrations, APIs, data flows, identity, security, and upstream or downstream system dependencies.\nStrong understanding of Agile product delivery, including backlog prioritization, roadmap planning, sprint planning, iterative delivery, release readiness, and user acceptance testing.\nAbility to evaluate technical solutions and communicate platform capabilities, tradeoffs, risks, and decisions to technical and nontechnical audiences.\nStrong communication and stakeholder-management skills, with demonstrated ability to influence senior business and technology leaders.\nExperience supporting global, user-facing enterprise applications with complex business, accessibility, security, content, and integration requirements.\nAbility to balance associate experience, business value, technical feasibility, platform standards, and long-term maintainability.\nNo immigration sponsorship available for this position.\nPreferred Qualifications\nExperience implementing Employee Center Pro or a large enterprise portal, intranet, digital workplace, or employee experience platform.\nServiceNow Certified Implementation Specialist in HR Service Delivery or related certification.\nProduct management, product ownership, or Agile certification.\nExperience with ServiceNow Knowledge Management, Content Experiences, Curated Experiences, taxonomy, audience targeting, AI Search, analytics, and personalization.\nExperience with ServiceNow Now Assist, Virtual Agent, generative AI, enterprise search, or conversational employee experiences.\nExperience integrating ServiceNow with Workday, Microsoft 365, SharePoint, Viva Engage, content platforms, digital asset management solutions, or enterprise AI platforms.\nExperience defining and using product analytics, adoption measures, experience metrics, and operational KPIs....","description_format":"text","description_chars":13528,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Utilities","Chemical Manufacturing","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-09-27T07:58:05Z"},{"event":"close","at":"2026-10-21T20:37:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20 · green card filings: 6","filings_12m":20,"filings_prev_12m":36,"green_card_filings_12m":6,"median_offered_wage_usd":142885,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department 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