{"id":3773689,"url":"https://alion.io/job/ecolab-technical-service-technician","title":"Technical Service Technician","company":{"id":1754712,"name":"Ecolab","domain":"ecolab.com","url":"https://alion.io/company/ecolab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":139,"ghost_share":0,"stale_share":0.763,"repost_share":0.007,"time_to_fill_p50_days":27,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eagan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45700,"max":68600,"currency":"USD","period":"year","gross":null,"usd_annual":68600},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T22:25:57Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T13:42:24Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Ecolab is seeking a Technical Service Technician. This position is responsible for the provision of telephone (virtual) technical service to the Ecolab sales and service organization and customers. This position includes technical support concerning varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed.\nWhat’s In It For You\nThe opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments \nWork with the world’s most recognized and iconic brands \nThe ability to make an impact with a company that is passionate about your career development \nOn the job training where you will learn from subject matter experts with proven success\nAccess to best-in-class resources, tools, and technology \nThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best \nWhat You Will Do\nContribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customers\nRoutine call coverage on mid-level call complexity with areas of competence\nDeliver accurate, courteous telephone service within performance standards including specialty consultation\nContribute to new systems development, and resolution of product and equipment quality problems\nPrompt preparation of special reports, and transfer of follow-up information email or phone\nAccurate and timely completion of internal ESRs, case entry and quality tracking reports\nCompletion of special project assignments\nExcellent customer service skills and proficiency, prior customer facing experience\nPosition Details\nWork Location: Ecolab Schuman Campus (Eagan, MN)\nHybrid Work Environment (3 days on-site, 2 days remote) following training\nWork Shift: Sunday - Saturday with weekends and overnights\nMinimum Qualifications\nHigh School Diploma/GED required\n3 years of professional experience, preferably in a technical support role\n2 years of experience with customer interactions/customer service\nIntermediate proficiency in Microsoft Office Suite applications (Word, Excel, Outlook, etc.)\nProficiency in English (spoken and written) is necessary, with a preference for bilingual candidates, especially those who speak Spanish\nAbility to troubleshoot day-to-day operational, preventative maintenance, and training issues remotely\nPreferred Qualifications\nBachelor’s degree or in progress\nBasic math skills to calculate consumption, flow rate, concentration, use cost, and dilution rates\nFamiliarity with ticketing systems and video communication platforms\nVerbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone service\nMust be capable of solving product and equipment system application problems over the phone, frequently with limited background information\nMust be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation\nAnnual or Hourly Compensation Range\nThe pay range for this position is $45,700.00 - $68,600.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.Benefits\nEcolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.\nIf you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.\nPotential Customer Requirements Notice\nTo meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:\n- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.\nAmericans with Disabilities Act (ADA)\nEcolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.","description_format":"text","description_chars":4452,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Chemical Manufacturing","Food Safety","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-11-04T22:25:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 20 · green card filings: 6","filings_12m":20,"filings_prev_12m":36,"green_card_filings_12m":6,"median_offered_wage_usd":142885,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":68600,"is_top_pay":false},"html_url":"https://alion.io/job/ecolab-technical-service-technician","json_url":"https://alion.io/job/ecolab-technical-service-technician.json","meta":{"generated_at":"2026-11-08T18:28:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754712},"rest":"https://alion.io/mcp/rest/get_company?id=1754712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecolab-technical-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecolab-technical-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecolab-technical-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecolab-technical-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecolab-technical-service-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3773689}},{"tool":"search_jobs","arguments":{"company":"ecolab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3773689},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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