{"id":3452793,"url":"https://alion.io/job/econocom-technicien-support-itinerant-hf","title":"Technicien support itinérant (H/F)","company":{"id":54376,"name":"Econocom","domain":"econocom.com","url":"https://alion.io/company/econocom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Strasbourg, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24500,"max":26000,"currency":"EUR","period":"year","gross":null,"usd_annual":28982},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T10:07:13Z","employer_posted_date":null,"last_verified_at":"2026-10-29T10:07:13Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Nous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d'expertise et d'innovation en prenant part à l'aventure Econocom.\nA travers sa marque Workplace Infra Innovation, l'activité Services en région Grand Est accompagne plus de 40 clients grands comptes et institutions publiques dans tout secteur d'activité dans la transformation de leur système d'information, à travers la mise à disposition de moyens humains et techniques.\nCe qui vous attend :\nAu sein d'un client grand compte du secteur public, vous rejoignez une prestation d'infogérance comptant une équipe de 8 collaborateurs. Vous intervenez sur les missions d'assistance aux utilisateurs pour les activités Front Office de notre Centre de Service, en itinérance sur le périmètre de Strasbourg.\nVos responsabilités :\n- Intervenir pour des demandes planifiées,\n- Participer au support aux utilisateurs de Niveau 1 et Niveau 2, \n- Résoudre les incidents de Niveau 1 et Niveau 2, \n- Traiter les demandes et le maintien en conditions opérationnelles, \n- Assurer le support itinérant sur le périmètre des postes de travail dans le cadre d'interventions planifiées. \n\nL'environnement technique : Windows, Apple, EasyVista\n\nRéférence de l'offre : wth64o72ye\nProfil recherché\n • Qualification : un diplôme d'une formation supérieure en informatique est requis (Bac+2 minimum)\n • Permis : le permis B est obligatoire\n • Expérience : vous justifiez d'une première expérience réussie de 1 an minimum sur du support aux utilisateurs. \n • Technical skills : support aux utilisateurs, maitrise des systèmes Windows et de l'Active Directory, maitrise de la gestion de la satisfaction client\n • Soft skills : vous vous caractérisez par votre sens du service client, vos capacités relationnelles et votre rigueur. 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Docs: https://alion.io/developers"}}