{"id":1779945,"url":"https://alion.io/job/econolite-canada-technical-support-professional-ii","title":"Technical Support Professional II","company":{"id":1131457,"name":"Econolite Canada","domain":"econolite.ca","url":"https://alion.io/company/econolite","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anaheim, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-02T01:17:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-11T01:58:14Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":39},"description":"Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.\nEconolite’s ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.\nThe role of the Technical Support Professional II is to provide world-class technical support for Econolite’s Traffic Controller, Detection, and Cabinet products to Econolite’s Field Support Representatives, Account Managers, and Channel Partners. The Technical Support Professional will also be accountable for timely and comprehensive responses to Econolite sales and field personnel so that customers are provided with the best support experience possible. This candidate should be trained in and have practical work experience with Econolite’s Controller, Detection, and Cabinet products.\nDUTIES\nProvide hands-on technical support for Econolite’s Traffic Controller, Cabinet, and Detection products.\nAnalyze, document, investigate, and resolve customer issues, while ensuring timely customer communication and managing customer expectations.\nFollow customer support policies and procedures and keep the database of customer tickets constantly updated and refreshed.\nWork closely with Econolite’s sales and distributor personnel, including Account Managers and Field Service Representatives, providing them all the necessary technical assistance and helping in the evaluation of product specifications and applications engineering.\nAssist with internal and external Traffic Controller/Cabinet/Detection product training.\nProvide inputs on the development of Application Notes, Technical Bulletins, and Technical Manuals.\nQUALIFICATIONS\nA technical degree, preferably in Civil (transportation) or Electrical Engineering, or evidence of equivalent relevant technical experience\n5+ years of experience in the installation and troubleshooting of traffic management systems and equipment\nHands-on experience in the configuration and use of traffic controllers, including traffic operations and signal timing\nKnowledge of different traffic cabinet configurations and system topologies\nExperience in testing and troubleshooting software and hardware products, documenting issues, and getting them resolved\nExcellent customer relationship skills, and written/verbal communication skills\nKnowledge of IP networking, network devices like routers and switches, and networking tools is a plus\nExperience with different operating systems (Linux, VxWorks, Windows) is a plus\nIMSA certification and/or cabinet-level technical experience is highly desirable\nBUSINESS TRAVEL\nSome business travel within the United States should be expected. \nCOMPENSATION\nThe base salary range for this full-time exempt position is $70,000 - $90,000 per year plus benefits. Salary ranges are determined by various factors, including role, experience, and location. The salary range displayed reflects the minimum and maximum target for new hire salaries for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.\nDISCLAIMER\nThe above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.\n\nWe conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran’s status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.\n\nWe prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.\n\nAn Equal Opportunity Employer - Non-Smoking Facility","description_format":"text","description_chars":4989,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-03T17:14:04Z"},{"event":"close","at":"2026-10-10T05:47:02Z"},{"event":"reopen","at":"2026-10-20T05:47:17Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.88,"p_room":0.75,"age_days":39,"expected_fill_days":47,"reasons":["conf:8","velocity","win:late"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/econolite-canada-technical-support-professional-ii","json_url":"https://alion.io/job/econolite-canada-technical-support-professional-ii.json","meta":{"generated_at":"2026-11-11T04:15:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1131457},"rest":"https://alion.io/mcp/rest/get_company?id=1131457"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feconolite-canada-technical-support-professional-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feconolite-canada-technical-support-professional-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feconolite-canada-technical-support-professional-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/econolite-canada-technical-support-professional-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feconolite-canada-technical-support-professional-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1779945}},{"tool":"search_jobs","arguments":{"company":"econolite.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1779945},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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