{"id":2123779,"url":"https://alion.io/job/econsulting-operations-manager-support-services","title":"Operations Manager — Support Services","company":{"id":3913609,"name":"eConsulting","domain":"econsulting.co","url":"https://alion.io/company/econsulting-2","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"C","score":68,"open_postings":51,"ghost_share":0.529,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":82000,"period":"year","method":"role_seniority_country_cell","sample_n":26},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-01T16:08:36Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-23T12:15:21Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":51},"description":"Workplace: Remote (optional hybrid)\nWorkload: Full-time\nType of Contract: B2B\nAbout us\n We're a small, agile consulting company that punches way above its weight. Our clients are large enterprises with globally recognizable brands, and we deliver IT services that keep their critical systems running. If you want ownership, autonomy, and direct impact on enterprise accounts, this is the place.\nThe Role\n You'll own end-to-end delivery of support services for our live enterprise clients. That means SaaS and custom application support, managed services, consulting, and advisory, delivered by a team of ~10 specialists who report directly to you. You report to the Head of Operations.\nThis isn't a \"keep the lights on\" role. You'll shape how we deliver, how we grow accounts, and how we measure success. You'll sit at the intersection of operations, client relationships, and team development.\nWhat You'll Do\nOwn service delivery across all active client accounts, ensuring SLAs, quality standards, and client satisfaction targets are consistently met\nLead and develop a team of ~10 technical experts, setting clear expectations, removing blockers, and building a high-performance culture\nBuild and maintain relationships with key enterprise clients, acting as a trusted advisor who understands their business context, not just their tickets\nSet and enforce operational standards, including processes, escalation paths, documentation, and quality controls that make delivery bulletproof\nDesign KPIs and reporting for the entire support operation, giving the team and leadership clear visibility into performance\nPartner with account management on growth planning, identifying opportunities to expand services within existing accounts\nDrive continuous improvement, challenging the status quo and bringing structure where it's needed without killing agility\nWhat We're Looking For\n Must-haves:\n5+ years of experience in IT services, consulting, or a similar environment\nProven track record managing service delivery teams in a B2B or enterprise context\nStrong advisory and consulting mindset: you understand what enterprise clients need, often before they articulate it\nOperational excellence: you build processes that scale and hold up under pressure\nExperience with SaaS platforms, application support, or managed services\nComfort working with senior stakeholders at large organizations\nEnglish at C1 level or above (non-negotiable)\nBig pluses for:\nPolish language skills\nExperience with ITIL, ITSM frameworks, or structured service management methodologies\nBackground in HR tech, LMS, or talent management platforms\nExperience growing accounts or contributing to commercial strategy\nSkill in playing darts or table soccer\nWhat We Offer\nFull autonomy: we're a small org that trusts its leaders to lead\nEnterprise exposure: you'll work directly with globally recognized brands\nCompensation: competitive base salary + performance bonus tied directly to account success. The better your accounts do, the more you earn\nBenefits: Multisport card, private healthcare, training budget\nFlexibility: fully remote with optional hybrid. Onsite in Warsaw approximately once per quarter\nImpact: your decisions will visibly shape how the company operates, not disappear into a corporate machine\nWho we are - in a nutshell:\nWe are a leader in technology services for companies in regulated industries. We have completed hundreds of projects for clients around the world and have over 24 years of experience in the market, with a particular focus on areas such as life sciences, QA, validation, cloud systems, human capital management (HCM), and Salesforce.\nIndustry: We operate globaly in the IT sector z własnym zapleczem developerskim\nClients: Oriflame, Sanofi, Coca-Cola and many others.\nHow do we work? See what our employees say Piotr i Julia","description_format":"text","description_chars":3833,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Information Technology","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-09T00:26:36Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.462,"p_room":0.45,"age_days":51,"expected_fill_days":29,"reasons":["conf:3","stale_co","urgency","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/econsulting-operations-manager-support-services","json_url":"https://alion.io/job/econsulting-operations-manager-support-services.json","meta":{"generated_at":"2026-10-23T14:01:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3913609},"rest":"https://alion.io/mcp/rest/get_company?id=3913609"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feconsulting-operations-manager-support-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feconsulting-operations-manager-support-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feconsulting-operations-manager-support-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/econsulting-operations-manager-support-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feconsulting-operations-manager-support-services"}]}