{"id":1328642,"url":"https://alion.io/job/ecoplanet-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":3823341,"name":"Ecoplanet","domain":"ecoplanet.tech","url":"https://alion.io/company/ecoplanet-3","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-06T09:34:42Z","employer_posted_date":"2026-05-06","last_verified_at":"2026-10-20T18:30:50Z","board_verified":true,"closed_at":null,"days_open":168,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":167},"description":"What we are building\nAt ecoplanet, we're building the operating system for the energy transition. Our AI-powered platform turns energy management from a cost center into a competitive advantage for European manufacturers - saving energy costs and unlocking operational efficiency. Backed by EQT Ventures, HV Capital and more and built by a team full of top-tier talent.We've just entered a new phase for targeted commercial growth - and this is where you come in.\nWhy This Role Matters\nOur customer relationships are at the heart of our growth. As an Associate Customer Success Manager, you go beyond traditional CS: you drive account value through upsells, renewals, and close customer partnerships. You make sure our customers succeed with ecoplanet, feel well supported, and grow together with us. Your work contributes directly to ARR growth and customer satisfaction, laying the foundation for long-term success.What You’ll Achieve\nWithin your first 6-12 months, you will:Drive account growth by identifying and closing upsell and renewal opportunities, working closely with the Sales and Product teams to deliver the right solutions and contribute directly to ARR growth.\nCreate exceptional customer experiences by leading onboarding and resolving support requests within the agreed SLAs.\nBuild strong personal relationships by planning and conducting on-site visits to 100% of key accounts at least once per quarter, ensuring close relationships and clear feedback loops.\nContinuously improve customer satisfaction by running quarterly NPS surveys, following up with detractors and passives, and turning feedback into concrete improvements.\nWhat Sets You Up for Success\nMust-haves:1-2 years of experience in Customer Success, Account Management, or Support* A proven track record in upselling or expansion revenue\nA proactive, solution-oriented mindset: you think in terms of value, not just support* Strong communication skills (C2-level German, C1-level English)\nExcellent time management, prioritization, and stakeholder management skills\nStrong plus / highly relevant:Experience using digital energy tools\nExperience at an early-stage or high-growth startup\nHow You’ll Grow\nThis role is built for growth. If you thrive here, you can progress to Customer Success Manager, Senior CSM, and eventually CSM Lead, taking on larger accounts and more strategic renewals, and mentoring others along the way.What You Get\nA top of the market team with flat hierarchies: work with people who make you betterCompetitive salary\nFull ownership from day one: you'll actively help shape our company\nCentral office with great transport links, plus free lunch every Tuesday and Thursday\nWellpass membership, Jobrad and Jobticket\nRegular 1:1s and retros focused on your development\nReal impact: your work supports Europe's transition to a smarter energy system\nThe Application\nNo generic cover letter needed. Send us your CV and surprise us.","description_format":"text","description_chars":2932,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Energy Management"],"lifecycle":[{"event":"open","at":"2026-09-27T07:10:27Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.166,"p_room":0.28,"age_days":167,"expected_fill_days":23,"reasons":["conf:11","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ecoplanet-associate-customer-success-manager","json_url":"https://alion.io/job/ecoplanet-associate-customer-success-manager.json","meta":{"generated_at":"2026-10-21T11:08:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3823341},"rest":"https://alion.io/mcp/rest/get_company?id=3823341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecoplanet-associate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecoplanet-associate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecoplanet-associate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecoplanet-associate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecoplanet-associate-customer-success-manager"}]}