# Customer Success Manager

About Ecosmob: Ecosmob Technologies Pvt. Ltd. is the fastest growing IT company specializing in VoIP (Voice over IP and Video over IP). Ecosmob's other range of services include Smart Phone Applications, Search Engine Optimization, Website Development & Design and Web Marketing. This role requires strong commercial skills and product and business understanding of softphone and Unified Communications as a Service (UCaaS) offerings. Key responsibilities Drive upselling and account growth: Identify and pursue opportunities for additional users, expanded deployments, plan upgrades, and relevant products or services within existing accounts. Build account growth plans: Understand each client’s business goals, current usage, and future needs to develop clear expansion opportunities and revenue forecasts. Own expansion conversations: Explain the business value of recommendations, handle objections, and coordinate proposals and commercial closure with sales and relevant stakeholders. Own the relationship after delivery: Take a clear handover from the delivery team and become the primary point of contact for ongoing client engagement. Review open concerns daily: Track client-reported issues

- **Id**: 3607459
- **Url**: <https://alion.io/job/ecosmob-customer-success-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Ahmedabad, India
- **Countries**: IN
- **Hiring countries**: IN
- **Hiring countries total**: 1
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T11:27:23Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-09T04:21:22Z
- **Board verified**: yes
- **Days open**: 6
- **Description format**: text
- **Description chars**: 4676
- **Description truncated**: no
- **Benefits**: Accidental insurance, Dental insurance, Growth opportunities, Hybrid work
- **Relocation offered**: no
- **Industries**: Unified Communications, Custom Software Development

## Company

- **Id**: 2076473
- **Name**: Ecosmob
- **Domain**: ecosmob.com
- **Url**: <https://alion.io/company/ecosmob>
- **Size band**: 1-10
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Keka

## Trust

- **Level**: ok
- **Days open**: 6

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-11-02T12:18:28Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.858
- **P room**: 1
- **Age days**: 6
- **Expected fill days**: 30
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.