{"id":3362502,"url":"https://alion.io/job/ecotrak-customer-success-manager","title":"Customer Success Manager","company":{"id":675697,"name":"Ecotrak","domain":"ecotrak.com","url":"https://alion.io/company/ecotrak","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-27T21:38:24Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T07:04:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who We Are at Our Core\nAt Ecotrak, we truly care about making life easier for the people who keep facilities running. That’s why, through our SaaS product, we’re trying to change the way repair & maintenance is done - with more automated equipment tracking, proactive insights, and warranty execution.\nWe’re a team that believes in building strong relationships and getting things done right with our customers-facilities leaders, service providers, and everyone dedicated to keeping operations smooth and steady.\nAs we say around here, we care for the people using our technology just as much as we care about making it.\nIf you’re ready to join a crew of hard-working, down-to-earth people trying to rapidly change an industry for the better, you’ll fit right in.\nYour Role In Keeping Things Running:\nAs a Customer Success Manager, you are the steady guide for customers after go-live-driving advocacy, translating their data into decisions, and keeping accounts healthy so operations run smoothly & operators become advocates.\nBuild long-term relationships with customers, serving as their primary point of contact.\nWhat You’ll Get Done:\nBuild A Strong Partnership \nBuild clear success plans that tie customer goals to Ecotrak capabilities & milestones\nHost regular check-ins and business reviews with customers - to gain feedback on the success plan & provide recommendations on how to improve \nMonitor account health, flagging risks early and mobilizing the right teams (internal or external) to resolve\nGet to know customers personally - building a connection outside of just the platform\nBe the Strategic Project Manager & Data Storyteller\nBuild presentations that turn product usage, work orders, and asset trends into ROI narratives leaders understand\nTailor recommendations to fit the customer's reality-industry, footprint, workflows\nSend clean executive recaps with decisions, owners, and dates that keep momentum\nDevelop a deep understanding of Ecotrak’s technology to provide best practices and strategic guidance\nCoordinate Cross-Functionally & Improve the Machine\nPartner with Support to close loops on issues and reduce ticket re-opens\nWork with Product to relay prioritized feedback & requirements; track outcomes back to customers\nIdentify expansion signals and renewal readiness in partnership with Sales\nCoordinate closely with the Implementation, Asset Survey, & Training teams during the customer onboarding process \nIdentify & create operational efficiencies that raise advocacy across your book of business\nBe the voice for the customer internally\nWhat You’ll Bring to the Crew\nIn experience:\n3-7 years in a strategic customer-facing role (i.e. CSM, Management Consulting, Strategic Accounts/Partnerships, multi-location Operations Manager)\nProven ownership of a customer book: running exec-level meetings, multi-threading stakeholders, and guiding change\nData storytelling chops: Excel/Sheets & dashboards to turn trends into business impact\nStrong organization & project management across multiple accounts \nCrisp written & verbal communication - able to tailor presentation styles to different stakeholder groups\nFamiliarity with CRM and CS tooling (Hubspot/Salesforce, Gainsight/ChurnZero); basic business intelligence a plus\nBonus: experience in B2B technology, restaurants, convenience, retail, facilities, or field-service environments\nIn intangibles:\nProfessional presence with a “be real” communication style-clear, kind, and direct\nOwnership mindset: you follow through, unblock others, and get sh*t done\nTeacher’s mindset: patient, approachable, and generous with know-how\nWillingness to experiment & improve the playbook; calm under pressure/ambiguity\nProblem-solving excitement with the ability to react & adapt \nWho You’ll Work With\nIn this role, the mainpeople you’ll be working with are:\nCustomer Success Team Lead- who you’ll report to \nCustomer Experience Team (i.e. Implementation, Support, Asset Surveys)- to keep customers moving along in their journey to advocacy\nProduct Team- to relay feedback and close the loop on improvements\nSales Team- to align on renewals, upsell opportunities, and account strategy\nWhy You’ll Love Working With Us\nYou’ll work with down-to-earth people, always looking to help one another.\nYou’ll work at a company where your growth is in your control - no politics here!\nYour work will directly impact the success & growth of the company - you’re not just a cog in the machine.\nBenefits:\nMedical, FSA, Dental, Vision, and Life insurance \n401(k) with 4% match\nTuition reimbursement\nUnlimited PTO\nPaid holidays\nCompany Swag & Team-building events\nOpportunities for career growth\nMore listed at Ecotrak.com/careers\nSalary: 100k - 120k\nAs part of our commitment to compliance with federal regulations, Ecotrak uses E-Verify to verify the employment eligibility of all employees.","description_format":"text","description_chars":4846,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-10-27T21:51:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ecotrak-customer-success-manager","json_url":"https://alion.io/job/ecotrak-customer-success-manager.json","meta":{"generated_at":"2026-10-30T10:39:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675697},"rest":"https://alion.io/mcp/rest/get_company?id=675697"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecotrak-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecotrak-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecotrak-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecotrak-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecotrak-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3362502}},{"tool":"search_jobs","arguments":{"company":"ecotrak.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3362502},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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