Easy applyno account needed

Call Center Manager (m/f/d)

Ecovacs Robotics • English: C1 • Smart Home Devices • Home Appliances • Bachelor's Degree • 13 days ago
Smart Apply
Similar jobs
1,848,664open jobs
108,636companies
258,809added this week
Browse all
Salary
≈ $32k – $71k per year (Estimated)
Location
In office (Düsseldorf)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 7, 2026. Ecovacs Robotics scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Ecovacs Robotics

Ecovacs Robotics designs household service robots, including robot vacuum cleaners and window cleaners. Its devices use laser mapping, obstacle recognition and self-emptying docks, and its European subsidiary hires for call center, dealer channel and e-commerce roles. The company is headquartered in Suzhou, China.
ecovacs.com • HQ: Suzhou, China • Smart Home Devices • Home Appliances • Domestic & Household Robotics • 5000+ employees • Est. 1998

Your Responsibilities

Call Center Operations
  • Daily operations management of multi-lingual call centers (German / French / Italian / Nordic / English)
  • Capacity planning and scheduling for 1.5M+ annual customer interactions
BPO Vendor Management
  • Performance monitoring of BPO vendor;
  • Vendor onboarding assessment, contract negotiation, offboarding mechanism
  • Monthly QBR and annual business review
Cost & Efficiency
  • Cost per Contact optimization (YoY -10%)
  • AHT reduction, FCR improvement
  • Automation rollout (IVR, AI customer service)
SLA Management
  • Service level monitoring and reporting (80/20 standard)
  • Exception handling and escalation
Cross-functional Collaboration
  • Horizontal coordination with Service Quality, Training, Analytics
  • Global alignment with HQ Service strategy

Your profile

  • Master's or Bachelor's degree in Business, Operations Management, or related
  • 5-8 years in call center operations, with 3+ years managing BPO vendors
  • Multi-cultural team management
  • Salesforce Service Cloud literacy
  • Fluent English; German / French / Italian a plus

What we offer

  • The possibility to work independently in an experienced, vibrant and highly motivated team
  • To grow with us in a dynamic and fast-growing environment
  • The chance to develop and implement your own ideas
  • Attractive salary package
  • Direct insurance / saving plan
  • Job ticket or free parking place
  • Gym support
  • Employee discount on all ECOVACS products
  • Fresh fruit, coffee, water and more

Contact Us

If you would like to write the future of robotic technology, join our ride and send your full application including your salary expectations and your earliest starting date via the application link.
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,848,664 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Your match

How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.

Recommended for you based on this role

Customer Success
Similar stack
Same company
Düsseldorf
≈ $34k – $77k per year (Estimated) • Hybrid • Full-Time • Mainz
Apply
≈ $26k – $57k per year (Estimated) • In office • Part-Time • Hamburg
Apply
≈ $36k – $80k per year (Estimated) • Hybrid • Full-Time • Frankfurt am Main
Apply
≈ $34k – $77k per year (Estimated) • Hybrid • Full-Time • Wittenberg
Apply
≈ $34k – $77k per year (Estimated) • Hybrid • Full-Time • Lübeck
Apply
Remote (United States) • Full-Time
Marketing
Salesforce
HubSpot
Apply
$170k – $220k per year • In office • Full-Time • 3+ years exp • Bachelor's Degree • Philadelphia • Conshohocken
Marketing
Salesforce
Apply
≈ $69k – $137k per year (Estimated) • Hybrid • 3+ years exp • Bachelor's Degree • Lake Oswego
Management
Microsoft Office
Marketing
Salesforce
Apply
≈ $69k – $137k per year (Estimated) • Hybrid • 5+ years exp • Bachelor's Degree • Lake Oswego
Management
Microsoft Office
Marketing
Salesforce
Apply
≈ $10k – $23k per year (Estimated) • In office • Full-Time • 5+ years exp • Hyderabad
DevOps
SLI/SLO/SLA
Apply
≈ $23k – $38k per year (Estimated) • In office • Part-Time • Düsseldorf
Design
Canva
Management
Microsoft Office
Apply
≈ $81k – $197k per year (Estimated) • Remote (Nordics, Europe) • Full-Time • 5+ years exp • Bachelor's Degree
Cybersecurity
GDPR
Apply
≈ $47k – $100k per year (Estimated) • Remote (Benelux, France) • Full-Time • 5+ years exp • Bachelor's Degree • France
Cybersecurity
GDPR
Apply
Sales Manager UK 6 days ago
≈ $76k – $152k per year (Estimated) • In office • Full-Time • 5+ years exp • Bachelor's Degree • United Kingdom
Apply
≈ $46k – $85k per year (Estimated) • Remote (France) • Full-Time • 10+ years exp • Bachelor's Degree • France
Design
Adobe Photoshop
Management
Microsoft Office
Apply
≈ $31k – $70k per year (Estimated) • In office • Full-Time • Düsseldorf
Apply
≈ $31k – $70k per year (Estimated) • In office • Full-Time • Düsseldorf
Apply
≈ $29k – $51k per year (Estimated) • In office • Part-Time • Düsseldorf
Apply
≈ $14k – $21k per year (Estimated) • In office • Full-Time • Düsseldorf
Apply
≈ $67k – $143k per year (Estimated) • Hybrid • Full-Time • 5+ years exp • Düsseldorf
Management
Agile
Apply
See all jobs
This is one of many
1,848,664 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles