{"id":3387558,"url":"https://alion.io/job/ecovadis-rated-customer-success-associate","title":"Rated Customer Success Associate","company":{"id":1975,"name":"EcoVadis","domain":"ecovadis.com","url":"https://alion.io/company/ecovadis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Quatre Bornes, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-28T04:08:14Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T01:25:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Work smart, have fun and make an impact!\nOur purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.\nWhy apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.\nLearn more about our team and culture on EcoVadis careers page.\n We are currently looking for a Rated Customer Success Associate (L2) to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.\nKey Responsibilities:\nManage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.\n\nEngage with customers via phone, email and video calls, providing clear guidance and timely responses\n\nCoordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process\n\nCollaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers\n\nEstablish and maintain strong relationships with both proactive & reactive outreach to assigned accounts\n\nDevelop trusted advisor relationships with key account stakeholders, and executives\n\nAssist customers in more effectively utilizing the platform to suit their specific business needs and handling internal/external requests\n\nCommunicate results on a monthly basis on customer initiatives to both internal and external stakeholders\n\nPrepare portfolio updates, reports and insights on customer and market status\n\nWork with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.\n\nAs we continue to grow, you may be asked to contribute towards other tasks.\n 2+ years in an onboarding or account management, ideally in a B2B environment or SaaS environment\n\nDemonstrated ability to deliver high quality customer satisfaction and retention\n\nAttention to detail and excellent written and verbal communication skills, with the ability to explain complex processes clearly to customers\n\nPassion for sustainability\n\nBachelor’s degree required\n\nFluent in English and French and other European language proficiency as a strong plus or advantage.\n\nExperience with Salesforce or CRM software preferred\n\nProactive in suggesting, designing and implementing ideas and improvements\n\nComfortable working in a fast paced, high-growth environment, with the ability to adapt quickly to evolving priorities\n\nCollaborative team player who works effectively across functions\n\nA basic understand of AI technology is required and any experience using AI in a customer support setting is a plus\n\n Location: Ebene, Mauritius\nStarting date: Asap\nPosition: Permanent (after 6 months probation)\nEveryone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.\nIn return for your expertise, we offer:\nSupport with all the necessary office and IT equipment\n\nFlexible working hours\n\nWellness allowance for mental and physical wellbeing\n\nAccess to professional mental health support\n\nReferral bonus policy\n\nLearning and development\n\nSustainability events and community involvement\n\nPeer recognition program\n\nEmployee-led resource groups\n\nTravel/Vacation Grant allowance\n\nTransportation and Parking Allowance\n\nAnnual performance bonus\n\nRemote work from abroad policy\n\nCareer Growth Management\n\nHybrid work organization\n\nPension contributions and optional private health coverage\n\nInternet and electricity bill allowance\n\nCommunity service day when volunteering\n\nOur hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!\nDon’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background.\nCan the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.\nOur team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).\nOur recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. 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