{"id":3627886,"url":"https://alion.io/job/ecu-health-program-manager-patient-access","title":"Program Manager - Patient Access","company":{"id":2755033,"name":"ECU Health","domain":"ecuhealth.org","url":"https://alion.io/company/ecuhealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96824,"max":141123,"currency":"USD","period":"year","gross":null,"usd_annual":141123},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:13:44Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T07:49:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Summary As a Program Manager, you will be an integral part of the Transformation Execution Office, contributing to the successful management and support of large, highly complex transformative organizational projects and programs.\nAs a Program Manager, you'll be at the forefront of driving transformative initiatives. Your leadership, governance expertise, and ability to navigate complexities will shape the program's success. If you thrive in dynamic environments and are passionate about achieving strategic outcomes, we invite you to join our team!\n Responsibilities Program Management Activities:\nManage large scale organizational programs, varying in complexity, from moderate to high complexity.\nLead cross-functional programs that span multiple enterprise wide.\nCollaborate with diverse teams to achieve program goals.\nPrograms will frequently necessitate engaging with remote staff and collaborating with vendors to achieve the assigned project objectives.\nLead program discovery activities (e.g. request for proposals, business case development, security risk assessment).\nProgram Planning and Work Breakdown:\nBuild program/project plans down to the Work Breakdown Structure (WBS) level, involving team participation.\nCreate detailed schedules, milestones, and deliverables.\nBudget Management and Risk Mitigation:\nDevelop and manage program budgets.\nAddress program issues, risks, decisions, and assumptions.\nPerform risk assessments and implement mitigation plans.\nBenefits Realization and Value Add:\nMonitor program progress to ensure value realization.\nAssess benefits against program objectives.\nStrategic Alignment:\nAnalyze program/project proposals, considering time frames, funding constraints, and appropriate processes.\nEnsure program goals align with overall business objectives/strategic goals.\nLeadership and Motivation:\nProvide leadership throughout the program/project life cycle.\nMotivate program team members to achieve excellence.\nWork Planning and Staffing:\nEstablish work plans and staffing for program activities, iterations, or phases.\nRecruit or assign program personnel as needed.\nCommunication and Consistency:\nImplement a robust program communication plan.\nEnsure consistency in content and presentation across the organization.\nResource Management:\nResponsible for resource management across all project phases (discovery, planning, executing, monitoring/controlling, and closing).\nResponsible for requesting resources, ensuring availability during necessary project phases, assigning tasks, and monitoring allocated resource hours.\nAssign duties and responsibilities to program personnel.\nManage program activities to stay on schedule and within budget.\nValue Management:\nFacilitate value identification process and deliver value achievement through program outcomes identified in approved Program Charter.\nEnsure value achieved from program is transitioned appropriately to Operations, ensuring sustainability.\nContinuous Improvement:\nBenchmark program management performance and identify areas for improvement.\nEnhance program management capabilities.\nStakeholder Management:\nDevelop and maintain stakeholder mapping, communication, and reporting.\nResolve conflicts and dependencies across projects.\nCoaching and Guidance:\nAct as a mentor to junior project managers, executives, and others seeking advice on program/project management practices.\nVendor Work Plan Approval:\nReview and approve the work plan of external service providers or consultancies contracted for program/project execution.\nRisk Assessment and Mitigation:\nConduct thorough risk assessments and implement mitigation strategies.\nMultifaceted Skill Set:\nPossess a distinctive blend of business, IT, financial, and communication skills.\nThis diverse skill set is crucial due to the high visibility and substantial impact of this position.\nIntegrated Master Schedule Management:\nDevelop, manage, and monitor an integrated master schedule for complex programs with multiple phases.\nEnsure alignment with overall program goals and objectives.\nLeadership and Team Management:\nAssume responsibility for leading Project Coordinators/Managers as direct reports.\nDrive the execution of portfolio and program roadmaps, guided by leadership discretion and readiness.\nStrategic Approach and Deliverables:\nLead the development of the overall program approach.\nDefine major time frames and deliverables to achieve desired outcomes.\nEstablish appropriate governance functions in alignment with enterprise policies.\nStakeholder Engagement:\nPartner with the executive sponsor to communicate program goals, objectives, and potential outcomes.\nRegularly interact with the executive sponsor to inform, alert, negotiate, and maintain a shared vision for program success.\nGovernance and Compliance:\nEnsure adherence to enterprise policies, practices and processes.\nLeverage governance for prioritization of program and portfolio initiatives.\nDirect or approve guidelines for contractor and professional service provider usage across the program.\nNeeds Assessment and Adaptation:\nConduct reviews with the executive sponsor and stakeholders to identify organic or specific program needs.\nDirect the development of appropriate approaches to address changes and challenges.\nRelationship Building:\nAct as an advisor and build strong relationships across the wider stakeholder community.As a dedicated team member, you exemplify unwavering commitment to customer service. Your approach is characterized by responsiveness, effectiveness, and a genuine desire to exceed customer expectations. By fostering strong working relationships with end users, you ensure that our services consistently deliver high quality and add significant value.\n\nFurthermore, you actively contribute to a culture of service excellence. Empowering fellow team members to act in the best interest of our operational partners--those directly caring for our patients--is at the core of your leadership. Together, we create an environment where exceptional service is not just a goal, but a daily practice.\nAs the Program Manager, your role involves ensuring the day-to-day success of our defined programs. You'll work diligently to maintain or exceed the service level commitments we've set. Additionally, you'll conduct root cause analyses (using the SBAR method) to identify opportunities for preventing future occurrences and improving overall program performance.\nDemonstrates a commitment to employee professional development by providing opportunities for assuming new and varied responsibilities, training and development, and coaching and mentoring by management and staff. Recruits and develops project management staff to create a high-performing organization capable of supporting current systems and programs while developing new skills needed to transform the organization and leverage next generation people, tools and processes. \nProvides promotional and career development opportunities for team members that includes career paths, succession planning, and on-the-job training opportunities. Conducts regular performance appraisals and recommends appropriate personnel actions. \nProvides effective on-boarding and on-going coaching, mentoring, and feedback to improve performance, foster personal growth, and let employees know they are valued. Creates a team oriented, professional work environment providing the requisite challenges to retain talented professionals. Contributes to the design of recognition programs that reward employees for their contributions. \nDemonstrates a commitment to personal development by maintaining professional knowledge of current trends and developments in the Project Management discipline and health care industries through related seminars, independent study, professional associations, and conferences\nDemonstrates a commitment to the effective utilization of human and financial resources by developing and monitoring capital and operating budgets and a multi-year financial plan to support the Strategic Plan. \nIdentifies opportunities to leverage economies of scale and drive efficiencies to manage overall operating costs balancing business requirements with ECU Health financial targets.\nDevelops a total cost of ownership (TCO) for all new and replacement programs securing business commitment to the one-time and on-going costs and identifying budgetary implications in the current and future fiscal years.\nDemonstrates commitment by promoting and adhering to the ECU Health Code of Conduct, which includes the objectives of ECU Health's compliance program, policies and procedures and ethical business practices.\nOrganizational Awareness: \nYou'll need a keen understanding of the organization's structure, culture, and dynamics. This awareness will help you navigate complexities and align project goals with broader business objectives.\nData Acumen: \nA strong grasp of data analysis and interpretation is essential. You'll use data-driven insights to make informed decisions, optimize processes, and drive project success.\nCross-Functional Collaboration: \nAs a bridge between teams, you'll collaborate with stakeholders across departments. Your ability to foster cooperation, resolve conflicts, and build consensus will be critical.\nDecision Making: \nProgram Managers often face tough choices. Your sound judgment, based on data and stakeholder input, will guide project direction and mitigate risks.\nDigital Adoption:\nStaying current with digital tools and technologies is vital. You'll leverage these resources to enhance project efficiency, communication, and deliverables.\nFinancial Acumen: \nUnderstanding project budgets, cost control, and financial implications is crucial. You'll ensure projects stay on track financially while delivering value.\nProcess and Framework Expertise: \nProficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) is essential. You'll tailor approaches to fit project needs.\nCustomer Centricity: \nProjects exist to serve customers. Your focus on meeting their needs, understanding pain points, and delivering exceptional experiences will set you apart.\nGrowth Mindset: \nEmbrace challenges, learn from failures, and continuously improve. A growth mindset fosters innovation and resilience.\nCoaching and Collaboration: \nMentor team members, empower their growth, and foster a collaborative environment. Your leadership will inspire high performance.\n Minimum Requirements Bachelor's degree or higher.\n10+ years of Project/Program Management, progressive leadership, and/or Change Execution experience required. \n5+ years of professional Project/Program Management experience within a PMO/EPMO function.\nExperience in leading diverse teams while managing complex and risky projects/programs.\nProjectProgram/Portfolio Management experience required.\nPMP Certification required.\n Pay Range $96,824.00 - $141,123.84/year\n Other Information Hybrid role (based out of Greenville, NC):Primarily remote, in office as needed (quarterly minimum)\n\nMonday - Friday, full-time, day shift:Nights/weekends may be required infrequently based on projects\n\nGreat Benefits\nECU Health About ECU Health\nECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.\nThe flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children¿s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.\n General Statement It is the goal of ECU Health...","description_format":"text","description_chars":12973,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-02T20:13:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":141123,"is_top_pay":false},"html_url":"https://alion.io/job/ecu-health-program-manager-patient-access","json_url":"https://alion.io/job/ecu-health-program-manager-patient-access.json","meta":{"generated_at":"2026-11-04T12:31:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18842,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2755033},"rest":"https://alion.io/mcp/rest/get_company?id=2755033"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fecu-health-program-manager-patient-access"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fecu-health-program-manager-patient-access"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fecu-health-program-manager-patient-access"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ecu-health-program-manager-patient-access\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fecu-health-program-manager-patient-access"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3627886}},{"tool":"search_jobs","arguments":{"company":"ecuhealth.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3627886},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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