{"id":946488,"url":"https://alion.io/job/ed-client-success-manager","title":"Client Success Manager","company":{"id":697094,"name":"Edlink","domain":"ed.link","url":"https://alion.io/company/ed-4","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T19:23:34Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-12T00:07:22Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Client Success Manager (CSM) | On-Site in Austin\nWho We Are:\nEdlink takes on some of the toughest problems in educational technology. We help turn messy data into useful data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities use and access their learning platforms.\nWe're a small startup located in Austin, but growing fast. The ideal candidate will not just be an employee; they will have the opportunity to contribute massively to the growth and direction of the organization as a whole.\nWhat You’ll Be Up To:\nBuild strong, trusted, multi-threaded relationships with clients across technical, operational, and executive stakeholders\n\nUnderstand each client’s business goals, technical constraints, internal priorities, and risks - and connect Edlink’s product value back to those outcomes\n\nLead strategic client touchpoints, including business reviews, account planning conversations, adoption check-ins, and executive updates\n\nHelp clients get more value from Edlink by identifying workflow improvements, adoption opportunities and best practices\n\nProactively monitor account health, usage patterns, stakeholder changes, support trends, and other risk signals before they become client escalations\n\nAct as the client’s internal advocate by bringing clear, well-documented context to Product, Engineering, Support, Sales, and leadership\n\nTranslate complex product or technical topics into clear recommendations for both technical and non-technical audiences\n\nPartner closely with Sales and Account Management when commercial topics arise, while keeping your own focus on client outcomes, product value, adoption, and relationship health\n\nContinuously look for ways to improve the client experience, strengthen internal processes, and make Edlink easier to work with\n\nWho You Are:\nYou’ve worked in a startup, startup-like environment, or another setting where ownership, ambiguity, and follow-through mattered a lot\n\nYou’re comfortable speaking with technical stakeholders and can understand enough of the product to troubleshoot, explain tradeoffs, ask good questions, and guide clients toward the right next step\n\nYou’re an excellent communicator - polished in writing, strong in meetings, thoughtful with executives, and able to make complex topics feel simple\n\nYou know how to build trust with different kinds of people - from day-to-day users to technical stakeholders to senior leaders. You’re comfortable learning what each person cares about, adapting your communication style, and becoming someone they trust to follow through.\n\nYou’re proactive about surfacing risk. You notice when usage changes, a champion leaves, priorities shift, communication slows down, or a client’s goals no longer line up with how they’re using the product\n\nYou have strong judgment around when to solve something yourself, when to escalate, and how to bring internal teams the full context they need to act quickly\n\nYou care about business outcomes, not just task completion. You want to understand what success means for the client and how Edlink can help them get there\n\nYou’re organized enough that clients and teammates trust you to follow through without being chased\n\nYou can spot when a client may be losing confidence, asking for work outside the intended scope, or showing signs that their needs are changing\n\nWho This Role is Perfect For:\nMiss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.\n\nTired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.\n\nHave a \"non-traditional\" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.\n\nPassionate about working with technical products? This role needs someone who’s excited to dig into our API and data solutions to help clients succeed.\n\nWhat You’ll Get:\nWorking at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.\n$85K - $120K Depending on Experience + Performance Based Bonus\nOTE $93K - $132K\n\nVariable salary as 10% of overall OTE (90/10 split)\n\nDowntown parking\n\nGenerous PTO\n\nWeekly team lunches\n\nNo bureaucracy\n\nFlexible working hours\n\nHealth, Dental, and Vision Insurance Options\n\nPaid Parental Leave\n\nKnow someone that might be interested?","description_format":"text","description_chars":4724,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Performance based bonus","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning"],"lifecycle":[{"event":"open","at":"2026-09-15T21:09:28Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.54,"p_room":1,"age_days":24,"expected_fill_days":70,"reasons":["conf:2","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ed-client-success-manager","json_url":"https://alion.io/job/ed-client-success-manager.json","meta":{"generated_at":"2026-10-12T02:44:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4068,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697094},"rest":"https://alion.io/mcp/rest/get_company?id=697094"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fed-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fed-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fed-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ed-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fed-client-success-manager"}]}