{"id":2123456,"url":"https://alion.io/job/edclass-it-support-technician","title":"IT Support Technician","company":{"id":4372515,"name":"EDClass","domain":"edclass.com","url":"https://alion.io/company/edclass","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sheffield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":32000,"currency":"GBP","period":"year","gross":null,"usd_annual":42291},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"ISO 42001","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:38:10Z","employer_posted_date":null,"last_verified_at":"2026-09-24T07:38:10Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Role: IT Support Technician\nDepartment: IT and Infrastructure\nReports to: IT Operations Lead / Infrastructure Manager\nLocation: Dinnington, Sheffield (On-site)\nSalary: £28,000 – £32,000 (dependent on experience)\nAbout EDClass Ltd\nHeadquartered in Dinnington, Sheffield, EDClass Ltd is an established, DfE-accredited provider of online education and alternative provision. We have partnered with schools, multi-academy trusts (MATs), and local authorities across the UK to ensure every child has access to high-quality, continuous education, regardless of their circumstances.\nOur platform combines structured virtual classrooms with live teaching delivered by qualified UK teachers. We support learners requiring alternative provision, including those experiencing emotionally-based school avoidance (EBSA), medical illness, internal exclusion/isolation, or waiting on SEND/EHCP placements.\nSafeguarding is at the core of everything we do. Through integrated monitoring, active web-filtering, live alert systems, and dedicated pastoral teams, EDClass provides a secure, audit-proof digital environment that upholds statutory Keeping Children Safe in Education (KCSIE) standards while helping young people rebuild confidence, attendance, and academic attainment.\nRole Overview\nThe IT Support Technician provides essential 1st and 2nd line hardware, software, network, and audio-visual support across the organisation. This includes maintaining on-site IT equipment, supporting virtual teaching booths, troubleshooting platform connectivity issues for staff and off-site learners, and upholding robust security standards in line with Keeping Children Safe in Education (KCSIE) and cyber security best practices.\nKey Duties and Responsibilities\n1st and 2nd Line Desktop Support:\nProvide prompt, helpful technical assistance to internal staff (teachers, safeguarding, administration) via ticketing system, phone, and in-person.\nDiagnose and resolve hardware, OS, and standard software faults across Windows, macOS, and mobile devices.\nManage user accounts, role-based access, and mailboxes via Microsoft 365 / and Google Workspace.\nVirtual Teaching Booths and Audio-Visual Support:\nSet up, configure, and maintain live teaching hardware: visualisers, webcams, headsets, dual-monitor arrays, and interactive displays.\nTroubleshoot streaming latency, microphone audio balance, and browser compatibility issues impacting live lessons.\nSystem Administration and Maintenance:\nImage, configure, deploy, and asset-tag new laptops, PCs, peripherals, and network devices.\nPerform routine software updates, operating system patches, and security scans.\nSupport internal software suites and CRM/communication tools (e.g., Zoho suite).\nNetwork and Platform Connectivity:\nMonitor office local area networks (LAN), Wi-Fi access points, switches, and broadband failover connections.\nAssist customer-facing teams in diagnosing basic connectivity, firewall, or permission issues experienced by commissioning schools or remote learners accessing online portals.\nSafeguarding, Data Protection and Cyber Security:\nEnsure all endpoints comply with GDPR/Data Protection Act 2018 guidelines and internal information security policies.\nMonitor web filtering, antivirus definitions, and endpoint threat alerts, escalating any potential data or safeguarding risks immediately to the DSL and IT Leadership.\nMaintain precise records of hardware inventory, software licenses, and incident logs.\nGeneral Responsibilities:\nCarry out other duties commensurate with the role to support business operations and technical development.\nSafeguarding Commitment: \nEDClass is committed to safeguarding and promoting the welfare of children and young people. To be successful in this role, you must undergo statutory safer recruitment checks, including an Enhanced DBS check with Children’s Barred List check.\nQualifications and Certifications\nEssential: GCSE English and Mathematics at grade C/4 or above (or equivalent).\nEssential: Level 3 IT qualification (e.g., BTEC National, T-Level, Advanced IT Apprenticeship) OR demonstrable equivalent commercial experience.\n\nExperience and Technical Knowledge\nEssential: At least 1–2 years of hands-on experience in a technical support, helpdesk, or school/college IT technician role.\nEssential: Strong working knowledge of Windows 10/11 desktop environments and Microsoft 365 administration.\nEssential: Practical experience diagnosing hardware components, peripherals (cameras, headsets, visualisers), and wired/wireless networks.\nEssential: Understanding of basic network protocols (TCP/IP, DHCP, DNS, VPNs, subnets).\nPersonal Attributes and Skills\nStrong analytical, troubleshooting, and problem-solving abilities under pressure.\nClear, patient verbal and written communication skills when dealing with technical and non-technical staff.\nHigh attention to detail regarding documentation, asset management, and password security.\nProactive mindset with strong initiative and dependable time management.\nProfessional attitude, integrity, and strict adherence to confidentiality and safeguarding boundaries.\nAccreditation, Security and Compliance\nEDClass adheres to world-class standards across data protection, technical resilience, and pedagogical quality:\nISO 9001: Certified for Quality Management Systems, ensuring consistent service delivery and operational efficiency.\nISO 21001: Certified specifically for Educational Organisations Management Systems (EOMS), demonstrating our commitment to learner-centric outcomes and best-in-class educational delivery.\nISO 27001: Certified for Information Security Management, maintaining the highest levels of data protection, cyber hygiene, and confidential record-keeping.\nISO 42001 (In Progress): Currently undergoing certification for the Artificial Intelligence Management System standard, ensuring responsible, ethical, and secure integration of emerging technologies.\nHow to Apply and Enquiries\nPlease register your interest by emailing your CV or by calling our team directly.","description_format":"text","description_chars":6030,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-09T00:12:35Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely 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