{"id":1619590,"url":"https://alion.io/job/eddyfi-technologies-customer-care-technician","title":"Customer Care Technician","company":{"id":58241,"name":"Eddyfi Technologies","domain":"eddyfi.com","url":"https://alion.io/company/eddyfi-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-25T10:30:25Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"This role is part of our Remote Monitoring Solutions product line.\n\nFor more information about our product line:https://www.sisgeo.com/\nAs a Customer Care Technician, you provide technical support to customers worldwide and work closely with the Customer Care Manager and an experienced technical team. You troubleshoot and document customer issues, share feedback with the R&D team, and help improve our products and services.\nYou are comfortable working autonomously, managing multiple priorities, and communicating effectively with both technical and non-technical users.\nBe a part of something bigger.\nAt Eddyfi Technologies, we’re proud to push the boundaries of innovation while fostering a workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on.\nAs a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics.\nOur values\nWe are customer-centric and put our customers at the heart of everything we do.\nWe innovate with a purpose, developing practical and forward-thinking solutions that solve real-world problems and protect what matters most.\nWe are reliable and accountable, we do what we say we are going to do, taking ownership of our actions and delivering high-quality outcomes with integrity, consistency and transparency.\nWe are stronger together and committed to creating an inclusive environment where voices are heard, respected and supported.\nJoining our team means:\nCollaborating with experts dedicated to innovation in an environment that values different perspectives, backgrounds and experiences.\nBecoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.\nWorking in a growing business that encourages learning, curiosity, and respectful challenge.\nBeing supported through fair, transparent and equitable practices.\nContributing to meaningful projects that create a lasting impact.\nWe encourage candidates to apply even if they do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways.\nAs Customer Care Technician, you must be able to:\nProvide technical support to customers worldwide in collaboration with the Customer Care Manager and the technical support team.\nDiagnose, document, and follow up on customer issues to ensure timely and effective resolution.\nProvide structured feedback to the R&D team to contribute to product improvement and issue prevention.\nSupport field installations and deliver training sessions for customers when required.\nCommunicate clearly and effectively with both technical and non-technical users.\nManage multiple activities simultaneously while maintaining a high level of service quality.\nWe value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome.\nWhat makes you an asset to our team\nYou carry a high school diploma as an IT, Electronics, or Telecommunications Technician, or a higher qualification in Engineering or Geology.\nYou have at least 3 years of experience in customer care or technical support\nGood command of spoken and written English\nYou have a solid knowledge of electronics, including analog and digital systems\nYou master data analysis using Microsoft Office Suite or equivalent\nYou are comfortable manipulating Windows, Android, and iOS\nYou are experienced with geotechnical monitoring instruments such as piezometers and inclinometers\nYou possess strong interpersonal, analytical, and problem-solving skills\nYou have a proactive mindset and very comfortable working autonomously\nYou are available for occasional travel in Italy and abroad (up to 20%)\n\nNice to have\nBachelor’s Degree in Computer Science, Electronics, Telecommunications Engineering, Civil Engineering, Geology, Environmental Engineering, or Land and Environmental Management.\nA knowledge of industrial sensors and measurement technologies, including MEMS, strain gauges, potentiometers, Wheatstone bridges, magnetostrictive sensors, optical sensors, Pt100, NTC, and similar technologies.\nA good understanding of business processes\nKnowledge of an additional foreign language, preferably French, Spanish, or German.\n\nAdditional information\nWork location: North-East Milan area, Italy\nTravel: Up to 20%\n\nWhy join Eddyfi? We offer you:\nBenefits\nAt Eddyfi Technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging.\nWe welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.\nIf you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates.\nFor all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.\n#LI-Hybrid","description_format":"text","description_chars":5439,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:35Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":0.9,"age_days":34,"expected_fill_days":79,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/eddyfi-technologies-customer-care-technician","json_url":"https://alion.io/job/eddyfi-technologies-customer-care-technician.json","meta":{"generated_at":"2026-10-25T12:21:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17853,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58241},"rest":"https://alion.io/mcp/rest/get_company?id=58241"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feddyfi-technologies-customer-care-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feddyfi-technologies-customer-care-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feddyfi-technologies-customer-care-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eddyfi-technologies-customer-care-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feddyfi-technologies-customer-care-technician"}]}