{"id":1856350,"url":"https://alion.io/job/eddyson-customer-support-specialist-edi-integration-platform","title":"Customer Support Specialist - EDI & Integration Platform","company":{"id":2477142,"name":"eddyson","domain":"eddyson.com","url":"https://alion.io/company/eddyson","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-16T13:32:31Z","employer_posted_date":"2026-01-16","last_verified_at":"2026-10-21T17:50:22Z","board_verified":true,"closed_at":null,"days_open":279,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":278},"description":"Your mission\nCustomer Support & Technical Troubleshooting\nProvide 1st and 2nd level technical support for B2B customers using our cloud platform\nDiagnose, troubleshoot, and resolve technical incidents in a cloud environment\nParticipate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams\nCustomer Onboarding & Enablement\nLead technical onboarding for new customers on our cloud platform\nConfigure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4\nGuide customers through setup and best practices for successful implementation\nProcess Development & Collaboration\nPartner closely with implementation and development teams across time zones\nHelp build and refine scalable support and onboarding processes as we grow\nContribute ideas for improving customer experience and operational efficiency\nYour place in our team\nJoin our growing US support team as a foundational member with significant autonomy and impact. You'll be instrumental in shaping how we support customers, scale our operations, and establish eddyson as a trusted partner in the US market. This role offers the unique opportunity to work at the intersection of technical problem-solving and customer success while collaborating with our experienced team in Germany.Your key to success\nRequired:\nExperience with B2B integrations, EDI, or related technologies\nTechnical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4)\nStrong problem-solving skills and ability to troubleshoot technical issues independently\nExcellent communication skills with both technical and non-technical audiences\nComfortable working in a startup-like environment within an established company\nSelf-motivated with high ownership and accountability\nPreferred:\nPrevious customer-facing support or implementation experience\nFamiliarity with EDI standards (X12, EDIFACT, etc.)\nExperience with ticketing systems and support workflows\nBackground in SaaS or cloud-based solutions\nWhy us?\nBenefits & Compensation\nHealth & Wellness:\n100% company-paid health, vision, and dental insurance (employee coverage)\nDependent coverage available for health, vision, and dental plans (at employee cost)\nCompany-paid life insurance\nLong-term disability insurance\nFinancial & Retirement:\n401(k) retirement plan\nTime Off:\nPaid time off (PTO)\nPaid holidays\nWhy Join eddyson US\nGrowth Stage: Be an early team member with real impact on how we build and scale\nAutonomy: High degree of ownership and decision-making authority\nGlobal Collaboration: Work with experienced colleagues across the US and Europe\nModern Technology: Cloud-native platform built for the future of B2B integration\n Market Opportunity: Join us during a pivotal growth phase in the US market\nLocation & Work Environment\nThis position is based in Atlanta, GA. We value collaboration and expect regular in-office presence while maintaining flexibility for focused work.","description_format":"text","description_chars":2964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T20:21:26Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.122,"p_room":0.28,"age_days":278,"expected_fill_days":23,"reasons":["conf:12","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/eddyson-customer-support-specialist-edi-integration-platform","json_url":"https://alion.io/job/eddyson-customer-support-specialist-edi-integration-platform.json","meta":{"generated_at":"2026-10-22T22:42:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8040,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2477142},"rest":"https://alion.io/mcp/rest/get_company?id=2477142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feddyson-customer-support-specialist-edi-integration-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feddyson-customer-support-specialist-edi-integration-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feddyson-customer-support-specialist-edi-integration-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eddyson-customer-support-specialist-edi-integration-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feddyson-customer-support-specialist-edi-integration-platform"}]}