{"id":4224174,"url":"https://alion.io/job/eden-estates-hotel-resort-operations-manager","title":"Operations Manager","company":{"id":4520047,"name":"Eden Estates Hotel & Resort","domain":"edenestatesmw.com","url":"https://alion.io/company/eden-estates-hotel-and-resort","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lilongwe, Malawi"],"countries":["MW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T04:54:12Z","employer_posted_date":null,"last_verified_at":"2026-11-13T04:54:12Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"VACANCY ADVERT\nHOTEL OPERATIONS MANAGER\n\nThe Hotel Operations Manager runs the day-to-day business of Eden Hotel & Resort Ltd. The role makes sure every section delivers good service, controls cost, protects stock and cash, and grows sales. The manager leads the section heads, tracks performance weekly, and reports results and problems to the General Manager.\n\nKey Responsibilities\n\nOperations & Facility Maintenance: Direct daily section operations to enforce standards for service, cleanliness, safety, and hygiene while keeping rooms, grounds, and equipment properly maintained.\n\nSales, Marketing & Guest Relations: Promote all business streams (lodging, dining, events, conference, playpark) through targeted marketing to boost occupancy, resolve guest complaints promptly, and ensure high service quality.\n\nFinancial & Inventory Control: Oversee purchasing, stock levels, and waste prevention while ensuring all sales are documented, recorded, and daily revenue is banked in full.\n\nTeam Leadership & HR Management: Supervise, train, schedule, and appraise staff, conducting daily briefings and collaborating with HR on discipline and staffing needs.\n\nSkill/Requirements\n\nEducation & Experience: Holds an Advanced Diploma or Degree in Hospitality, Hotel Management, or Business Administration, supported by 3–5 years of supervisory/management experience in hotel operations.\n\nOperational & Industry Expertise: Demonstrates deep knowledge of core hotel functions, including front office, accommodation, and food & beverage management.\n\nFinancial & Inventory Control: Skilled in stock control, cost management, sales reconciliation, financial reporting, and analysing operational metrics.\n\nLeadership & Technical Skills: Possesses strong leadership, communication, and problem-solving abilities, along with proficiency in Microsoft Office and hotel management systems (PMS) such as Hotel Master.\n\nHOW TO APPLY\nApplicants can send their CVs and cover letters to:\n\nEmail: \n\nCC: \n\nDeadline: November 21, 2026\n\nEDEN ESTATES HOTEL & RESORT\n\nOff Airwing-Kasiya Road, S817\n\nLilongwe, Malawi – P.O. Box 242\n\nEmail: \n\nFor Direct Bookings/Reservations, please call:\n\n[…]","description_format":"text","description_chars":2226,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T07:00:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-11-14T02:01:48Z"},"pay":null,"html_url":"https://alion.io/job/eden-estates-hotel-resort-operations-manager","json_url":"https://alion.io/job/eden-estates-hotel-resort-operations-manager.json","meta":{"generated_at":"2026-11-14T02:01:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4520047},"rest":"https://alion.io/mcp/rest/get_company?id=4520047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feden-estates-hotel-resort-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feden-estates-hotel-resort-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feden-estates-hotel-resort-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eden-estates-hotel-resort-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feden-estates-hotel-resort-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4224174}},{"tool":"search_jobs","arguments":{"company":"edenestatesmw.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4224174},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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