{"id":4334684,"url":"https://alion.io/job/edenred-crm-operations-manager-2","title":"CRM Operations Manager","company":{"id":457098,"name":"Edenred","domain":"edenred.fi","url":"https://alion.io/company/edenred-fi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Issy-les-Moulineaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"New Relic","optional":false},{"name":"PagerDuty","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-15T10:22:46Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":94},"description":"Take a step forward and let Edenred surprise you.\nEvery day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.\nWe know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.\nDare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.\nEdenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.\nWe are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.\n CONTEXT\nJoining the SmartER Factory, you will play a pivotal role as a Salesforce Ops (SRE and Incidents) Manager within an agile-at-scale digital platform environment. You will be frontline responsible for the operational excellence, availability, and continuous improvement of Salesforce-powered systems supporting our client-facing products.\nYOUR ROLE\nManaging a talented and motivated team working on SRE, Incidents and local BUs autonomy\nFeeding the team with vision and direction for continuous improvements\nFollowing KPIs and efficiency of SRE & Incident management processes\nEnsuring the reliability and performance of Salesforce environments through proactive monitoring, incident detection, and resolution, minimizing downtime and impact on clients. \nManaging the end-to-end incident lifecycle: identifying, coordinating response teams, communicating transparently with stakeholders, and driving root cause analyses and preventive actions. \nCollaborating closely with Product, Tech, and Design teams to drive operational best practices and embed resilience within new developments and releases. \nImplementing and maintaining automation for deployment, monitoring, and operational tasks to scale effectively with our platform growth. \nMaintaining detailed operational documentation and knowledge sharing to support team autonomy and continuous learning.\nDeveloping training and certification programs for local BUs administrators \nAdvocating and embedding the SmartER Factory’s core values - Speak your Mind, Trust, Winning Spirit, and Fun - by encouraging open dialogue, empowering teams, and fostering a positive, collaborative work culture. \nParticipating in quarterly PI planning and cross-team synchronization activities aligned with SAFe practices to seamlessly integrate operational goals with business priorities.\nYOUR PROFILE\nRequired Soft Skills\nStrong communication skills in English, enabling clear and transparent incident communications and cross-functional collaboration.\nA proactive mindset with the ability to speak your mind respectfully and constructively challenge processes for continuous improvement.\nResilience, calmness under pressure, and a systematic approach to managing complex incidents.\nTeam spirit combined with autonomy, showing trust in peers while confidently driving operational excellence.\nA passion for innovation balanced with a sense of humor and enjoyment at work.\nRequired Hard Skills\nDemonstrated expertise with Salesforce platform operations, including administration\nSolid experience in Site Reliability Engineering practices-monitoring, alerting, incident management, capacity planning, and automation.\nProficiency using tools such as monitoring tools (e.g., New Relic, Datadog), and incident management platforms (e.g., PagerDuty, Jira).\nFamiliarity with cloud infrastructure (AWS preferred) and integration technologies supporting Salesforce ecosystems.\nExperience working in agile environments, ideally with SAFe or similar scaling frameworks.\nStrong problem-solving skills and a customer-focused approach to managing operational stability.\nPreferred Skills (Nice to Have)\nKnowledge of Zuora (CPQ / Billing)\nExperience with complex integration projects (middleware, third-party APIs)\nExperience in a multi-org / multi-country environment\nApply now and Vibe with Us!","description_format":"text","description_chars":4198,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-11-15T10:22:46Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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