{"id":3302077,"url":"https://alion.io/job/edenred-customer-success-manager","title":"Customer Success Manager","company":{"id":52942,"name":"Edenred","domain":"edenred.com","url":"https://alion.io/company/edenred","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":34,"ghost_share":0,"stale_share":0.559,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilrijk, Belgium","Brussels, Belgium"],"countries":["BE"],"hiring_countries":["BE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":119000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:59:47Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T03:35:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Edenred, we believe that healthy and engaged employees are the foundation of a thriving organization. Every day, we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees, 70,000 companies, and tens of thousands of merchants and partners.\nBut it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it?\nAt Edenred, we recognize, recruit, and develop all talents while respecting each individual's uniqueness.\nWe encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.\nYOU WILL VIBE WITH US\nWe are looking for an experienced Customer Success Manager as part of our Edenred Engagement Sales team.\nAs a Customer Success Manager, you will manage the Senior Middle Market (+500 employees) and Key Accounts (+1.000 employees).\nMore specifically, you will be responsible for:\nKey Account Management:\nManage the commercial relationship with the client throughout their lifecycle.\nRenew existing contracts to secure customers.\nHandle complex negotiations with different stakeholders of Key and Major accounts.\nIdentify and create leads for the Business Development Managers.\nMaintain records of all client interactions and updates in Salesforce.\nMonitor and increase the customer's use of the platform:\nDefine annual objectives for each customer, create reports and monitor KPI’s.\nConduct trimestral reviews to present usage statistics and gather feedback.\nCreate excitement around the platform launch for freemium customers and stimulate use of the customer platform.\nOrganize user webinars, on-site user activations and ensure continuous user training on new features.\nInvite clients to events and marketing initiatives\nImplement standardized communication plans to keep clients informed\nActively participate in increasing customer engagement and add value.\nWE WILL VIBE WITH YOU\nYou have at least five years of experience in B2B key account management in a service-oriented or digital environment.\nYou are fluent in bothDutch and Frenc h.\nYou have a strong interest in HR topics, including digitalization, employee engagement and employee well-being.\nYou feel comfortable advising clients and selling consultatively, using the data available to you.\nYou have strong commercial, analytical, and interpersonal skills.\nSTART DATE\n1st of January 2027\nOTHER INFORMATION\nPermanent full-time contract (38 hours/week).\nLocation: Brussels (Auderghem) or Antwerp (Wilrijk).\nA stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.\nThe opportunity to work remotely 2 days a week with your manager's approval, including a homeworking allowance of 115€.\nYou are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).\nYou benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).\nYour package includes a car.\nEnrich connections. For good\nThrought its purpose, Edenred affirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred, weaving a close link between its roots, the current dimension of the Group, and the future it envisions.\nAt Edenred, customer passion, respect, imagination, simplicity, and entrepreneurial spirit are our values. 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