{"id":4313766,"url":"https://alion.io/job/edenred-customer-support-specialist","title":"Customer Support Specialist","company":{"id":457098,"name":"Edenred","domain":"edenred.fi","url":"https://alion.io/company/edenred-fi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":49920,"max":54080,"currency":"USD","period":"year","gross":null,"usd_annual":54080},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T14:16:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Take a step forward and let Edenred surprise you.\nEvery day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.\nWe know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.\nDare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.\nEdenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.\nWe are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.\nCompensation:\n$49,920 to $54,080 / year\nJob Summary:\nAre you a people person looking to launch your career in Customer Experience? The User Support Specialist (USS) role is your opportunity to build a meaningful career while doing what you do best, helping people and solving problems.\nAs the frontline voice of US Benefits & Engagement, you'll connect with users across phone and digital channels to deliver exceptional service experiences. This isn't just a support job; it's a foundation-building role designed for high-potential individuals who want to grow with us. You'll receive structured training, ongoing coaching, and clear pathways to advance into senior support, specialist, or leadership roles.\nWhat makes this role special:\nGrowth-focused: We invest in developing our people with training and advancement opportunities \nVariety: Every day brings new challenges across multiple communication channels \nImpact: Your positive attitude and problem-solving skills directly improve our customers' experience \nTeam environment: Work alongside supportive colleagues and mentors who want you to succeed \nIf you're naturally friendly, love helping people, and are eager to build expertise in a professional environment, we want to meet you.\nWhy Join US Benefits & Engagement?\nThis isn't just another customer service job; it's a launchpad for your career in Customer Experience.\nWhat You'll Gain:\nClear career path: Advancement opportunities from specialist to Senior Specialist, Specialist/Lead, Supervisor, or other departmental paths \nStructured training: Comprehensive onboarding plus ongoing learning and development \nSupportive culture: Work with a team that celebrates wins and helps you grow \n Competitive benefits: Health insurance, PTO, 401(k), and more \nStability & growth: Join a global leader in employee benefits and engagement solutions \nReal impact: Your work directly improves the experience of thousands of users \nOur Commitment to You: \nWe believe in promoting from within. Many of our current team leads, specialists, and managers started exactly where you'll start, as User Support Associates. We invest in our people because your success is our success.\nWhat You’ll Do\nConnect with users daily through phone and digital channels via ticketing systems to resolve issues and answer questions \nDeliver exceptional service by meeting quality, satisfaction, and response time goals that ensure users feel heard and helped \nDocument interactions thoroughly to maintain accurate records and enable seamless follow-up \nCollaborate with your team by escalating complex issues to Senior Associates, Principals, and Supervisors when needed \nBecome a product expert by continuously learning about our solutions, policies, and best practices to educate and empower users \nContribute to team success by taking on additional projects and responsibilities as needed \nWhat We're Looking For\nPersonality & Attitude\nNaturally friendly and personable - You genuinely enjoy talking to people and making their day better \nPositive attitude - You stay upbeat even when facing challenges or difficult situations \nProfessional demeanor - You communicate clearly and represent our brand with pride \nSkills:\nCustomer focus - You put the user first and take ownership of their experience \nStrong communication - You express yourself clearly in writing and conversation \nProblem-solving mindset - You think critically and creatively to find solutions \nAdaptability - You embrace change, learn quickly, and adjust to new processes \nProcess adherence - You follow established procedures while knowing when to escalate \nWhat You Bring\nRequired:\nA minimum of 1 year of customer service or customer-facing experience (retail, hospitality, call center, tech support, or similar roles) \nHigh school diploma or equivalent. An equivalent combination of education and experience will be considered. \nPreferred:\nBachelor's degree in a relevant field \nExperience with multi-channel support (phone, email, chat) \nFamiliarity with CRM systems or ticketing platforms \nPrevious experience in a metrics-driven environment \nPhysical Requirements:\nProlonged periods of sitting at a desk and working on a computer \nMust be able to lift up to 15 pounds at times \nInterview Process:\nPhone Screen with member of the TA team\nFirst round interview with Hiring Manager\nSecond round interview with member of the User Support Team\nFinal round with Managing Director\nAffirmative Action/EEO Statement:\nEdenred is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Edenred is an Equal Opportunity/Affirmative Action Employer. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact .\nApply now and Vibe with Us!","description_format":"text","description_chars":6076,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-11-14T14:16:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-14T15:34:07Z"},"pay":{"stated_usd_annual":54080,"is_top_pay":true},"html_url":"https://alion.io/job/edenred-customer-support-specialist","json_url":"https://alion.io/job/edenred-customer-support-specialist.json","meta":{"generated_at":"2026-11-14T15:34:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":457098},"rest":"https://alion.io/mcp/rest/get_company?id=457098"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedenred-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedenred-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedenred-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edenred-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedenred-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4313766}},{"tool":"search_jobs","arguments":{"company":"edenred.fi","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4313766},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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