{"id":4195509,"url":"https://alion.io/job/edenred-it-support-specialist","title":"IT Support Specialist","company":{"id":52942,"name":"Edenred","domain":"edenred.com","url":"https://alion.io/company/edenred","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":30,"ghost_share":0,"stale_share":0.6,"repost_share":0.033,"time_to_fill_p50_days":54,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Helsinki, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-12T20:29:44Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T03:53:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Take a step forward and let Edenred surprise you.\nEvery day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.\nWe know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.\nDare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.\nEdenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.\nWe are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.\nAre you an IT Support Specialist with a passion for Digital Workplace and a great attention to detail? Do you get excited by the possibilities that technology can bring to the employee experience? If so, you might be the IT Support Specialist that Edenred Finland is looking for. This is a fixed-term, full-time position for two years to cover study leave.\nWHAT IS EDENRED?\nEdenred is the global leader in Benefits & Engagement and Mobility.\nWith more than 1 million client companies across 44 countries, Edenred's platform gives more than 60 million users access to the services and products of more than 2 million partner merchants.\nEdenred offers digital solutions dedicated to employees (meal vouchers, commuting, gift cards, wellness, rewards, and preferential offers), fleet managers (multi-energy solutions including EV charging, maintenance services, tolls, and parking), and corporate payments (virtual cards).\nGuided by the Group's purpose, \"Enrich connections. For good.\", these solutions enhance employees' well-being and purchasing power and simplify the lives of professional drivers. They promote access to healthier food, more environmentally friendly products, and more sustainable mobility. Finally, they improve the attractiveness and efficiency of businesses while vitalizing the employment market and local economies.\nEdenred's 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.\nIn 2025, thanks to its unique technology platform, the Group generated a business volume of €49 billion, mainly through mobile applications, online platforms, and cards.\nEdenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index and DJSI World Index.\nEdenred Finland is the leading employee benefit provider in Finland and a partner for over 18.000 Finnish companies in promoting wellbeing at work. Our solutions commit and energize employees which has a great impact on the overall performance of the company. Our offering consists of lunch, sports & culture (Virike), massage, transport & wellbeing benefits and gift card service Delicard. In Finland, over 35.000 places accept Edenred payment solutions, and over 500.000 employees enjoy our benefits.\nAt Edenred, our values guide everything we do: passion for customers, respect, imagination, simplicity and entrepreneurial spirit.\n\nYOUR ROLE\nAs an IT Support Specialist, you will be the primary point of contact for IT support within Edenred Finland, ensuring an excellent digital workplace experience for employees. You will spend the majority of your time providing 1st and 2nd line support and resolving end-user issues, while also contributing to the day-to-day operation, security, and continuous improvement of our IT environments.\nYour key responsibilities will include:\nEmployee IT Support (approximately 70%)\nProvide 1st and 2nd line support to Edenred Finland employees. \nTroubleshoot and resolve issues related to hardware, software, Microsoft 365, collaboration tools, business applications, and workplace services. \nManage employee onboarding, offboarding, and equipment lifecycle activities. \nDeliver user guidance and basic training on corporate systems and applications. \nMaintain accurate documentation of incidents, requests, procedures, and knowledge articles. \nCollaborate with Global IT teams and external suppliers to ensure timely resolution of incidents and service requests. \nIT Operations & Security (approximately 30%)\nSupport the operation and maintenance of Edenred Finland's local and cloud-based IT services, including Microsoft Azure and Microsoft 365 environments. \nParticipate in operational activities such as user and access management, identity administration, device management, asset inventory, and license management. \nPerform recurring IT security and compliance activities, including access reviews, privileged account reviews, endpoint compliance checks, and security remediation follow-up. \nAssist in monitoring infrastructure, cloud services, backups, and business-critical applications. \nSupport local IT projects, technology improvements, and continuous service optimization initiatives. \nCoordinate with global infrastructure teams to implement standards, policies, and security controls. \nYour key stakeholders are:\nDirect manager: Infrastructure and IT Operation leader \nInfrastructure Leader, Northern Europe \nInternal \nAll employees (50+) \nExternal \nHQ’s Corporate IT Services (Cloud, Network, Security, Architecture) \nRemote Development Centres \nAt Edenred, you will be more than your job title. You can do and think wider, enabling you to expand your skills and knowledge. You are included in decision-making, and your ideas and suggestions are valued and used. Our flat organization and focus on improvement mean that you can also move things forward yourself. Entrepreneurial spirit and imagination are part of our core values and embody the way we do things.\nYOUR PROFILE\nWe are looking for an individual with a proven track record (3+ years) in IT Support, or a similar relevant experience.\nAs part of your daily missions, you will demonstrate proficiency in:\nIT Service Management tools (Jira Service Management or similar) \nMicrosoft Windows 11 administration \nMicrosoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune) \nMicrosoft Entra ID (Azure Active Directory) \nMicrosoft Azure administration fundamentals \nEndpoint management (Microsoft Intune, Autopilot, SCCM/MECM) \nIT security concepts, identity & access management, and endpoint security \nHardware and peripheral support \nBasic networking (TCP/IP, DNS, DHCP, VPN) \nBackup and recovery concepts \nWindows Server administration \nVirtualization technologies \nAsset and inventory management \nThe following would be considered an advantage:\nMicrosoft certifications (MS-900, AZ-900, MS-102, MD-102, AZ-104) \nKnowledge of ITIL practices \nExperience with security controls, access reviews, and compliance processes \nExperience supporting SaaS business applications \nFamiliarity with AI tools and an interest in using them responsibly to improve workflows or solve problems \nYou will also demonstrate:\nPassion for Customers: empathy and curiosity to understand problems and solve them quick and efficiently. \nSimplicity: autonomy & resourcefulness \nEntrepreneurial Spirit: fast learning, proactivity and enthusiasm \nRespect: strong team & commitment spirit \nImagination: creativity & innovation \nProficiency in Finnish and English \nOur working culture at Edenred means helping and supporting each other, and we share both challenges and success. It is important to us that you share the same values as us. We are ambitious and aim high, but it is typical for us to have good vibes and laughter while working. We hold diversity in high regard and respect for one another. We are a working place that enables also life outside the office. Well-being is one important theme for us and with us you have the possibility to create the routines that best support your own well-being.\nLearning is also a key part of our culture. This role also demands constantly and continuously learning new tools and skills to solve the problems you encounter.\nYou will be part of our IT team, reporting to the Infrastructure & IT Operations Leader. You will get to work closely with colleagues from different departments. In addition, you will work with our global infrastructure teams.\nEXPECTED START DATE\nWe will fill the position as soon as the right candidate is found -so apply early!\nWe wish the starting date to be as soon as possible. More important than some certain starting date is to find the right person for the team.\nOTHER DETAILS\nThis is a fixed-term, full-time position for two years to cover a study leave. Details regarding compensation will be discussed during the interview process. In addition to salary, we offer a comprehensive benefits package including phone, lunch, sports and culture benefits, massage, wellbeing and transport benefits as well as comprehensive health insurance. We also support flexible ways of working that enable balance between work and life outside the office. In addition to these tangible things, you will be part of friendly, fun-loving, and international team of professionals.\nOUR COMMITMENT\nEdenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.\nWe are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.\nIf you need assistance with the recruitment process due to a disability or special needs, please reach out to . We will do our best to adapt our application process to accommodate your support needs if necessary.\nINTERESTED?\nIf this sounds like the right place for you, we want to hear from you! Send us your cover letter and CV through our recruitment tool at the latest on 4.12.2026. We will begin reviewing the applications during the application period and proceeding with suitable candidates, so acting as soon as possible is your benefit.\nIf you have questions, don’t hesitate to send an email, or call to Omar Gutiérrez on Mondays and Wednesdays between 11.00 - 12.00.\nContact details:\nOmar Gutiérrez\nInfrastructure & IT Operations Leader\n\n+358 452647478\nApply now and Vibe with Us!","description_format":"text","description_chars":10543,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Finnish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Cards & Card Issuing","Payment Processing & Gateways","Human Resources"],"lifecycle":[{"event":"open","at":"2026-11-12T20:29:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T05:04:55Z"},"pay":null,"html_url":"https://alion.io/job/edenred-it-support-specialist","json_url":"https://alion.io/job/edenred-it-support-specialist.json","meta":{"generated_at":"2026-11-13T05:04:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52942},"rest":"https://alion.io/mcp/rest/get_company?id=52942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedenred-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedenred-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedenred-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edenred-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedenred-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4195509}},{"tool":"search_jobs","arguments":{"company":"edenred.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4195509},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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