{"id":300037,"url":"https://alion.io/job/edenred-personal-ejecutivo-de-servicio-al-cliente","title":"Personal (Ejecutivo) de Servicio al Cliente","company":{"id":52942,"name":"Edenred","domain":"edenred.com","url":"https://alion.io/company/edenred","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":33,"ghost_share":0,"stale_share":0.576,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"closed","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-30T07:46:04Z","board_verified":false,"closed_at":"2026-10-30T07:46:04Z","days_open":67,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":67},"description":"Take a step forward and let Edenred surprise you.\nEvery day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.\nWe know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.\nDare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.\nEdenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.\nWe are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.\nAcerca de la empresa\nEdenred es una plataforma líder de servicios y pagos y el compañero diario para las personas en el trabajo, conectando a 50 millones de empleados y 2 millones de socios comerciales en 45 países a través de más de 900.000 clientes. Ofrecemos soluciones de pago para alimentos, incentivos, movilidad y pagos corporativos.\nFiel al propósito del Grupo, “Enrich connections. For good“, estas soluciones mejoran el bienestar y el poder adquisitivo de los usuarios. Mejoran el atractivo y la eficiencia de las empresas y revitalizan el mercado laboral y la economía local.\nLos 10.000 empleados de Edenred están comprometidos en hacer del mundo del trabajo un ecosistema conectado que sea más seguro, eficiente y responsable cada día.\nEdenred cotiza en la bolsa de valores Euronext de París y está incluida en los siguientes índices: CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good y MSCI Europe.\nNuestra misión es crear y desarrollar soluciones sencillas que incrementen la eficiencia de diversas organizaciones y que aumenten el poder adquisitivo de los individuos.\nActualmente buscamos talento para el área de Atención a clientes\nPersonal de Atención a Clientes Experiencia en sector Automotriz\nFunciones generales:\nResponder con rapidez y precisión a las consultas de los clientes y afiliados.\nIdentificar las necesidades del cliente y afiliados y solucionar el problema/duda.\nAnalizar e informar sobre el mal funcionamiento de la plataforma y/o servicio prestado.\nActualizar nuestras bases de datos internas con información sobre problemas.\nSupervisar las quejas de los clientes y ponerse en contacto con ellos para solución final.\nInformar al cliente sobre nuevas características y funcionalidades.\nRealizar un seguimiento con el cliente o afiliado para garantizar que se resuelven los problemas o resolución de dudas.\nObtener todos los comentarios y problemas de los clientes y afiliados y direccionar para nuestros equipos de Mantenimiento.\nAyudar en la formación de los asistentes de atención al cliente novatos.\nGenerar y enviar reportes para clientes y afiliados.\nValidación de presupuesto con clientes y afiliados.\nGestión de todo el proceso de servicio.\nRequerimientos:\nMínima de 1 a 2 años de experiencia en atención a clientes sector automotriz deseable.\nPreparatoria terminada o afín.\nManejo de Excel y/o Power BI para realizar reportes.\nExperiencia deseada en el segmento de mantenimiento automotriz.\nOfrecemos:\nSueldo bruto + prestaciones superiores de ley\nZona de trabajo: CDMX Polanco de lunes a viernes de 9:00am a 6:00pm.\n“Esta empresa cuenta con un proceso de reclutamiento y selección, inclusivo y libre de discriminación. Otorga las mismas oportunidades de empleo a las personas candidatas, sin importar: raza, color, religión, género, orientación sexual, estado civil o conyugal, nacionalidad, discapacidad, o cualquier otra situación protegida por las leyes federales, estatales y locales”\nEl proceso de contratación, permanencia y ascenso dentro de esta empresa no solicita, ni requiere, certificados médicos de no embarazo y/o pruebas de VIH.\nApply now and Vibe with Us!","description_format":"text","description_chars":3990,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-05T15:04:18Z"},{"event":"close","at":"2026-10-30T07:46:04Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/edenred-personal-ejecutivo-de-servicio-al-cliente","json_url":"https://alion.io/job/edenred-personal-ejecutivo-de-servicio-al-cliente.json","meta":{"generated_at":"2026-11-02T10:43:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52942},"rest":"https://alion.io/mcp/rest/get_company?id=52942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedenred-personal-ejecutivo-de-servicio-al-cliente"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedenred-personal-ejecutivo-de-servicio-al-cliente"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedenred-personal-ejecutivo-de-servicio-al-cliente"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edenred-personal-ejecutivo-de-servicio-al-cliente\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedenred-personal-ejecutivo-de-servicio-al-cliente"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":300037}},{"tool":"search_jobs","arguments":{"company":"edenred.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":300037},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}