{"id":175489,"url":"https://alion.io/job/edenred-product-application-support-analyst","title":"Product & Application Support Analyst","company":{"id":52942,"name":"Edenred","domain":"edenred.com","url":"https://alion.io/company/edenred","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":34,"ghost_share":0,"stale_share":0.588,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-11-01T19:06:16Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Take a step forward and let Edenred surprise you.\nEvery day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.\nWe know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.\nDare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.\nEdenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.\nWe are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.\nSomos Edenred Argentina\nLíderes en soluciones integrales para la gestión de flotas corporativas y gubernamentales, y de servicios corporativos.\nContamos con el respaldo financiero más sólido del sector y formamos parte de la única multinacional del rubro presente en más de 45 países, que cotiza en la Bolsa de París y pertenece al índice CAC40.\nCon más de 20 años de trayectoria en los ámbitos privado y gubernamental, administramos más de 90.000 vehículos y acompañamos a más de\n3.000 empresas, además de 9 Gobiernos Provinciales y más de 20 Municipalidades.\nNos comprometemos a brindar excelencia a través de plataformas online autogestionables y servicios de alta calidad.\nNuestra red de atención está conformada por más de 1.000 proveedores; entre concesionarios oficiales, talleres multimarca, lavaderos, lubricentros y gomerías y más de 1.600 estaciones de servicio multibandera en todo el país, lo que garantiza\nla mayor capilaridad del mercado.\nActualmente buscamos talento\nProduct & Application Support Analyst\nObjetivo General:\nAsegurar la continuidad operativa y la calidad del servicio a usuarios internos y externos, gestionando el soporte de las aplicaciones de software productivas. Garantizar disponibilidad, rendimiento, y resolución eficiente de incidentes, alineando prioridades con necesidades del negocio y promoviendo la mejora continua de los procesos de soporte.\nLas principales responsabilidades:\nPriorizar, coordinar y supervisar la resolución de incidentes, asegurando el cumplimiento de SLA definidos.\nGestionar la relación con usuarios clave, garantizando comunicación adecuada sobre el estado de incidentes y mejoras.\nIdentificar oportunidades de mejora en aplicaciones y proponer soluciones junto con equipos de desarrollo.\nMonitorear desempeño de aplicaciones y coordinar acciones preventivas para evitar incidentes recurrentes.\nAsegurar correcta documentación de incidencias, soluciones y conocimientos técnicos (knowledge base).\nCoordinar con infraestructura, desarrollo y proveedores externos para resolución de problemas.\nMantener actualizado el estado de incidentes críticos y reportar desviaciones o riesgos operativos.\nCumplir procedimientos, normas internas, estándares del grupo y metodologías ITSM.\nEl perfil y competenciasnecesarias para el rol:\nExperiencia: Mínimo 2 añosen soporte de IT y en trabajar en soporte de producto y aplicaciones \nDisponibilidad para trabajar dos días presenciales en oficina \nZona: Provincia de Buenos Aires, Argentina\n Competencias Profesionales:Graduado universitario o estudiante avanzado en carreras de tecnología, sistemas o afines.\nExperiencia en gestión de incidentes, problem management, soporte a producto y herramientas ITSM (ej. Jira).\nConocimiento en aplicaciones empresariales, arquitectura básica y entornos productivos.\nInglés medio oral y escrito.\n\n“Esta empresa cuenta con un proceso de reclutamiento y selección, inclusivo y libre de discriminación. Otorga las mismas oportunidades de empleo a las personas candidatas, sin importar: raza, color, religión, género, orientación sexual, estado civil o conyugal, nacionalidad, discapacidad, o cualquier otra situación protegida por las leyes federales, estatales y locales”\nEl proceso de contratación, permanencia y ascenso dentro de esta empresa no solicita, ni requiere, certificados médicos de no embarazo y/o pruebas de VIH.\nApply now and Vibe with Us!","description_format":"text","description_chars":4268,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways","Human Resources"],"lifecycle":[{"event":"open","at":"2026-08-30T12:43:47Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.455,"p_room":0.36,"age_days":75,"expected_fill_days":50,"reasons":["conf:9","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/edenred-product-application-support-analyst","json_url":"https://alion.io/job/edenred-product-application-support-analyst.json","meta":{"generated_at":"2026-11-01T21:49:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33263,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52942},"rest":"https://alion.io/mcp/rest/get_company?id=52942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedenred-product-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedenred-product-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedenred-product-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edenred-product-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedenred-product-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":175489}},{"tool":"search_jobs","arguments":{"company":"edenred.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":175489},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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