Telesales Manager

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Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on:

• Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
• Primary focus is selling Inbound work includes:
• Responding to customer initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
• Selling targeted products/services as part of the customer initiated interaction Outbound work includes: Initiating calls to potential customers from a list of provided leads. Leads on the list are:
• Existing customers targeted for cross/up sell
• Prior customers
• Potential new customers

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