{"id":1148615,"url":"https://alion.io/job/edenred-vendor-support-specialist","title":"Vendor Support Specialist","company":{"id":52942,"name":"Edenred","domain":"edenred.com","url":"https://alion.io/company/edenred","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":31,"ghost_share":0,"stale_share":0.613,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Secaucus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-22T06:11:00Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Take a step forward and let Edenred surprise you.\nEvery day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.\nWe know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.\nDare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.\nEdenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.\nWe are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.\nThe Vendor Support Specialist ensures timely processing of electronic payments for customers via phone or web, meeting quotas, and maintaining SLAs for supplier payments. They minimize errors, review metrics, and resolve vendor issues. Accurate data entry is crucial. The role includes suggesting process enhancements, meeting deadlines, and taking on extra assignments as needed.\nSupervisory Responsibilities:\nTimely processing of e-payments on behalf of our customers via phone call and/or the web\nSuccessfully meet minimum quota of payments completed per month\nAssist suppliers to ensure payment processed within SLA designated by client, monitoring outstanding cards as assigned\nUse all tools and resources available to maintain minimal errors; quality over quantity\nActively review key metrics measured to ensure standards set forth are being met\nActively resolve any vendor related issues or inquiries\nThis position will focus on data collection, verification, and data entry; attention to detail being the key\nStrive to find more efficient ways to perform tasks, recommend process enhancements to improve business practices\nPerform all duties within assigned timeline and effectively communicate progress of assigned tasks.\nTake ownership of other assignments as directed from time to time.\nPerform other duties as assigned\nRequired Skills/Abilities:\nStrong communication skills\nAdaptive to frequent process changes\nGeneral skillset to perform/navigate on Microsoft OS; minimum of 60 WPM\nEducation and Experience:\nRequired:\nA minimum of 1 - 2 years previous customer service experience\nHigh School Diploma or equivalent\nAll applicants must successfully complete a background and drug test\nPreferred:\nExperience with Excel (middle level or above) and SalesForce desired but not required\nPhysical Requirements:\nProlonged periods of sitting at a desk and working on a computer\nMust be able to lift up to 15 pounds at times\nMust possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries\nMay work at computer monitors for prolonged periods with danger of eye strain and muscle pain.\nEEO Statement:\nThe employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact .\nApply now and Vibe with Us!","description_format":"text","description_chars":3664,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-23T16:38:54Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.523,"p_room":0.72,"age_days":31,"expected_fill_days":49,"reasons":["seen:31","stale_co","velocity","win:mid","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/edenred-vendor-support-specialist","json_url":"https://alion.io/job/edenred-vendor-support-specialist.json","meta":{"generated_at":"2026-10-22T08:15:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52942},"rest":"https://alion.io/mcp/rest/get_company?id=52942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedenred-vendor-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedenred-vendor-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedenred-vendor-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edenred-vendor-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedenred-vendor-support-specialist"}]}