{"id":3402916,"url":"https://alion.io/job/edf-energy-service-development-manager-12-month-fixed-term-contract","title":"Service Development Manager - 12 month fixed term contract","company":{"id":5582,"name":"EDF Energy","domain":"edfenergy.com","url":"https://alion.io/company/edf-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exeter, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45760,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":60896},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T11:24:59Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T07:04:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Ready to shape meaningful customer relationships and influence how services are delivered across the energy sector? Join a team where your leadership and insight improve experiences every day. At EDF, Success is Personal - giving you the freedom to grow your impact, your way.\nThe Opportunity\nAs a Service Development Manager for a 12-month fixed term contract, you’ll play a key role in strengthening how we serve Public Sector customers and frameworks, ensuring high-quality operational delivery aligned to business strategy. You’ll influence outcomes that directly enhance customer satisfaction and long-term partnerships, supporting our journey towards An Electric Britain.\nThis is a hybrid role, with an expectation of attending our Exeter office at least once per month depending on your location, alongside flexible home working. This balance supports collaboration, stakeholder engagement, and meaningful in-person connection while maintaining flexibility.\nYou’ll work cross-functionally with Sales, Structuring, and Customer Success teams to deliver seamless onboarding and ongoing management. Your ability to identify improvements, resolve challenges, and build trusted relationships will help drive continuous service enhancement and business success.\nWho You Are\nWe're looking for a Service Development Manager who is confident operating in complex stakeholder environments and passionate about improving customer outcomes on a strategic scale. You'll be comfortable building relationships with senior stakeholders, influencing across teams, and driving service improvements that deliver measurable impact. To be successful in this role, you’ll:\nDemonstrate experience in customer-focused, service improvement, account management, or stakeholder engagement roles\nBuild credibility and influence with senior stakeholders, both internally and externally\nManage complex relationships across customers, frameworks, and operational teams\nUse insight and performance data to identify opportunities for service improvement and better customer outcomes\nBring strong communication, coordination, and problem-solving skills, with the confidence to navigate challenging situations and escalations\nIdeally have experience working within the energy sector, utilities, public sector, or another highly regulated environment\nWhat You’ll Be Doing\nActing as the strategic link between customers, framework providers, and operational teams across the business\nBuilding and maintaining strong relationships with public sector customers, framework providers, and senior stakeholders\nReviewing customer journey performance and identifying opportunities to improve service delivery and operational outcomes\nSupporting the resolution of complex customer issues and escalations by coordinating activity across multiple teams\nRepresenting the business at customer and framework meetings, events, and stakeholder forums\nDriving continuous improvement initiatives that enhance customer experience and deliver positive outcomes at scale\nCollaborating with operational leaders and subject matter experts to overcome challenges and implement effective solutions\nPay, Benefits and Culture\nThis role is available as a 12-month fixed term contract. Alongside a starting salary of £45,760, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.\nAt EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal - it’s your journey, powered by us.\nEveryone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.\nJoin us and find your success at EDF!\nClosing date for applications: Wednesday 11th November 2026\n#LI-Hybrid #SuccessIsPersonal #EDFcareers\n Success is Personal. It's your journey, powered by us. 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