{"id":2012757,"url":"https://alion.io/job/edflex-senior-csm-italy","title":"Senior CSM — Italy","company":{"id":172620,"name":"Edflex","domain":"edflex.com","url":"https://alion.io/company/edflex","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"EUR","period":"year","gross":null,"usd_annual":56263},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Google Workspace","optional":true},{"name":"HubSpot","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-08-25T07:58:07Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T22:46:42Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Join Edflex, a company dedicated to supporting businesses through transformation by developing their employees' skills. As a Senior Customer Success Manager, you will build long-term relationships with key customers, help them achieve their business goals, and drive measurable Customer Success performance. You will work closely with all teams to provide a smooth and consistent customer experience.\nMissions\nEstablish and maintain strong, trust-based relationships with key stakeholders, understanding their challenges and tailoring support accordingly.\nLead onboarding and adoption processes, accelerating customer engagement and ensuring successful implementation of solutions.\nDefine and drive clear success plans, analyzing usage and engagement data to provide actionable recommendations and measure ROI.\nProfil recherché\n Your profile* **5+ years** of proven experience in **Customer Success** (or equivalent) in a **B2B SaaS** environment.\n* Strong experience with **renewals** and contribution to **expansion** (upsell/cross-sell).\n* Comfortable with data (KPIs, adoption, analysis) and able to use it to influence decisions.\n* Excellent communication; able to adapt to very different audiences (ops ↔ leadership).\n* High standards, ownership mindset, team spirit, strong customer focus.\n* **Languages:** native/fluent Italian + **fluent English** (spoken & written). French is a plus!\n* Located in/around Milan and willing to hit our office in Porta Romana (5’ walking distance from MM3) at least once per week.\n**NB - Tools:** CSM platform, HubSpot, Notion, Slack, Google Workspace, Spreadsheets, AI tools (Claude, ChatGPT…).\nIf you’re eager to grow your skills, contribute to an entrepreneurial journey, and join an impact-driven company, we can’t wait to hear from you","description_format":"text","description_chars":1781,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Corporate Training","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-07T13:06:13Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.64,"p_room":0.45,"age_days":56,"expected_fill_days":37,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":56263,"is_top_pay":false},"html_url":"https://alion.io/job/edflex-senior-csm-italy","json_url":"https://alion.io/job/edflex-senior-csm-italy.json","meta":{"generated_at":"2026-10-22T00:23:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":540,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172620},"rest":"https://alion.io/mcp/rest/get_company?id=172620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedflex-senior-csm-italy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedflex-senior-csm-italy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedflex-senior-csm-italy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edflex-senior-csm-italy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedflex-senior-csm-italy"}]}