{"id":2484034,"url":"https://alion.io/job/edgewater-federal-solutions-program-manager","title":"Program Manager","company":{"id":4375052,"name":"Edgewater Federal Solutions","domain":"edgewaterit.com","url":"https://alion.io/company/edgewater-federal-solutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Cañada Flintridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":211000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":789},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-13T23:47:48Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T12:56:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe Program Manager is responsible for directing a high-performing technical organization to ensure the successful delivery of information processing and support services. This role oversees multiple site teams and managers, translating organizational objectives into operational plans while optimizing personnel, technologies, and methodologies to meet current and future business needs. The leader drives performance by meeting KPIs and SLAs, strengthening workforce capabilities, and fostering a culture centered on people development, customer focus, and continuous improvement. Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM best practices, this role ensures reliable and efficient service delivery for the client.\nResponsibilities\nPlans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services.\nDevelops and implements clear operational objectives and plans for the\nIdentifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements.\nAligns organizational objectives with detailed, executable work plans for the\nDevelop contingency plans to address changes in business needs and operating\nParticipates in operational meetings with the client’s delegated representatives both on-site and virtually\nEnsure high-performing technical teams operate effectively in a secure manner\nAccountable for meeting KPIs and SLAs related to performance\nDevelop and implement strategies to attract staff and retain top talent within staffing\nFoster a people-focused culture with an emphasis on career development and customer\nDrive continual improvement through strategic analysis of trends and data, delivering actionable\nEnable a collaborative and innovative work environment to support team growth\nManage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client.\nEvaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer.\nEnsure compliance with industry and regulatory standards\nLeverage and implement industry best practices such as ITIL to optimize service\nAnalyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery.\nImplement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs.\nCollaborate with cross-functional teams and stakeholders to align organizational goals\nDevelop and implement performance objectives, process improvements, and professional development plans aligned with business needs.\nMaintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance\nOversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements.\nServe as the primary point of contact for client delivery matters, ensuring timely communication, issue resolution, and strong partnership with client stakeholders.\nLead operational reviews and participate in client meetings to provide updates on performance, risks, and improvement initiatives.\nCoordinate cross-functional teams to support seamless delivery of services across multiple labs and technical\nQualifications\nBachelor’s Degree in a related field plus five (5) years of\nIn lieu of a degree, ten (10) years’ total relevant experience is\nU.S. Citizenship is required.\nAbility to obtain and maintain a Security Clearance\nStrong understanding of KPIs, SLAs, and performance\nDemonstrated ability to develop and implement talent acquisition and retention\nExpertise mentoring, guiding, and providing performance feedback and corrective action to team members performing a management role.\nExpertise in strategic planning and continual improvement\nExceptional leadership and people management\nStrong communication and interpersonal\nAbility to manage budgets and resources\nTravel required up to 15%.\nPreferred Qualifications:\nRelevant certifications such as PMP, ITIL, KCS or\nIn-depth understanding of ITSM best\nExperience working within ServiceNow\nExperience with advanced technological solutions\nVisionary leadership with the ability to inspire and motivate\nStrategic thinker with a focus on long-term\nStrong decision-making capabilities\nAdaptable and resilient in a dynamic workplace\nCommitment to fostering a diverse and inclusive\nExemplary integrity and ethical\nExcellent problem-solving\nAbility to build strong and trusting relationships with internal and external stakeholders\nSalary: $225-000-$275,000\nAdditional benefits include:\nPaid Time Off & Holiday Pay\nMedical Insurance\nDental Insurance\nVision Insurance\nDisability, Life Insurance, and AD&D\nFlexible Spending Accounts\nPre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)\nTuition and Technical Training Reimbursement\nExercise Reimbursement\nComputer Reimbursement\nEmployee Assistance Program\nPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to talk or hear.\nPossess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies.\nThe employee must occasionally lift and/or move up to fifteen (15) pounds.\nFine hand manipulation (keyboarding).\nWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMay work prolonged or irregular hours.\nThe noise level in the work environment is usually moderate.\nExposure to general office conditions while conducting office duties.\nWorking at Edgewater Federal Solutions:\nEdgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.\nEdgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law. #LI-SE1","description_format":"text","description_chars":7357,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-13T23:47:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/edgewater-federal-solutions-program-manager","json_url":"https://alion.io/job/edgewater-federal-solutions-program-manager.json","meta":{"generated_at":"2026-10-14T13:29:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4375052},"rest":"https://alion.io/mcp/rest/get_company?id=4375052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedgewater-federal-solutions-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedgewater-federal-solutions-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedgewater-federal-solutions-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edgewater-federal-solutions-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedgewater-federal-solutions-program-manager"}]}