{"id":1913191,"url":"https://alion.io/job/edited-account-manager","title":"Account Manager","company":{"id":52580,"name":"EDITED","domain":"edited.com","url":"https://alion.io/company/edited","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-05T13:41:29Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-09T22:47:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About EDITED\nEDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision making power.\nBy connecting internal business and external market data, EDITED infuses intelligence into every retail decision. We help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation.\nAt EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive, encouraging team members to take initiative, innovate, and continuously grow. We value diversity, transparency, and a shared commitment to excellence, creating a workplace where everyone's voice is heard and contributions are recognised.\nWe believe that achieving a positive work-life balance is key to driving innovation and success. Our flexible working options-including hybrid working, flexible hours and a work from anywhere policy-empower our team to perform at their best.\nAs an Account Manager, you will have the most senior relationship between EDITED and our customer. You will get to manage the accounts for the world's leading brands like Boohoo, Puma and high-end luxury brands, too. You will be the advocate for their needs inside our business.\nYou'll become a true product expert; that means understanding every feature of EDITED and the methodology behind it, as well as being able to introduce and explain it to a wide range of users. You'll be speaking to our clients every day by email, phone and in person, so you’ll need an intrinsic understanding of retail to build strategic relationships and speak knowledgeably about the issues they face.\nOur expectations for your position:\nOwn the health and growth of your portfolio. Your primary measure of success is retention and expansion.\n\nIdentify upsell and expansion opportunities and manage the full proposal and contract process through to close.\n\nOwn the end-to-end renewal process from data analysis and proposal development through contract execution. Identifying and capturing expansion opportunities.\n\nLeverage usage data and trends to proactively identify opportunities and get ahead of renewal risks.\n\nDevelop success plans for each customer that define critical success factors, success metrics, potential risks, and clear recommendations.\n\nDrive product adoption across all accounts in your portfolio.\n\nCultivate executive, mid-level, and project relationships across a diverse customer base, turning customers into long-term champions of our brand.\n\nBuild multi-threaded relationships across each account, with particular focus on senior and executive stakeholders.\n\nIdentify client risk signals, both through in-person engagement and usage data, and proactively communicate them to your manager.\n\nLead regular progress reviews with customers, including quarterly business reviews and monthly check-ins. This includes clear communication through in-person, zoom/teams, email and PPT presentations.\n\nServe as a credible advocate for our products, with a strong understanding of how retailers and brands operate.\n\nMaintain rigorous documentation of account activity, processes, and customer interactions.\n\nClearly articulate product positioning, use cases, and value to a range of stakeholders.\n\nRequirements\n3+ years working in B2B SaaS Account Management or Head Office Retail\n\nExpert technical competence and enthusiasm (understanding of SaaS software or technology and AI competency)\n\nProven success in growing existing accounts and relationships\n\nIdeally, proven ability to manage 20 accounts.\n\nPerks & Benefits\nEnhanced parental leave policy\n\n25 days annual leave + public holidays (and an extra day for every year at EDITED)Stock options scheme\n\nWe do not use AI to source, screen, evaluate, or make decisions about candidates - every hiring decision is made by our team. We use Ashby, our applicant tracking system, which includes AI-assisted interview notetaking and automation for scheduling interviews and sending routine emails. These tools support our hiring process but do not make hiring decisions. We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.","description_format":"text","description_chars":4571,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work","Parental leave","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"London","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Retail & Commerce AI","Retail & Pricing Analytics"],"lifecycle":[{"event":"open","at":"2026-10-05T15:22:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":43,"reasons":["conf:2","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/edited-account-manager","json_url":"https://alion.io/job/edited-account-manager.json","meta":{"generated_at":"2026-10-10T01:27:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2572,"day_limit":5000,"remaining_today":2428,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52580},"rest":"https://alion.io/mcp/rest/get_company?id=52580"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedited-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedited-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedited-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edited-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedited-account-manager"}]}