{"id":2299549,"url":"https://alion.io/job/editx-sap-service-delivery-manager","title":"SAP Service Delivery Manager","company":{"id":4413081,"name":"Editx","domain":"editx.eu","url":"https://alion.io/company/editx","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":177000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T20:36:23Z","employer_posted_date":null,"last_verified_at":"2026-10-11T20:36:23Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world\nJoin the Powerhouse of Innovation at Capgemini's SAP Application Maintenance & Development Department and be part of revolutionizing business operations through optimized SAP systems!\n\nYOUR ROLE\nAs a SAP Service Delivery Manager you will be responsible for all SAP related projects and all SAP related improvement services at the client. You will be responsible for project delivery, service delivery, people management and the client relationship. You will perform a combination of Project Management and Service Delivery Management task\nAs you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.\nFoster strong interpersonal and team spirit for collaborative delivery.\nImplement structured processes to meet contractual service levels effectively.\nProactively mitigate risks and detect issues.\nCultivate good relationship-building skills to enhance cooperation.\nPossess strong communication skills for managing stakeholders and daily customer interactions.\n\nYOUR PROFILE\nResponsible for overall engagement management including budget, customer satisfaction, contractual compliance, service continuity, team motivation, and timely delivery.\nMinimum 3-5 years of experience in SAP projects or related services.\nAct as the Customer Single Point of Contact for AMS Services topics.\nProvide consolidated management reporting on service performance to both the Customer and Capgemini.\nPlay a pivotal role in add-on sales with the Sales & Delivery Management team.\nFluent in Dutch or French with professional working proficiency in English.","description_format":"text","description_chars":2075,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T20:36:23Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.433,"p_room":0.55,"age_days":3,"expected_fill_days":3,"reasons":["seen:3","agency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/editx-sap-service-delivery-manager","json_url":"https://alion.io/job/editx-sap-service-delivery-manager.json","meta":{"generated_at":"2026-10-15T11:48:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18220,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4413081},"rest":"https://alion.io/mcp/rest/get_company?id=4413081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feditx-sap-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feditx-sap-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feditx-sap-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/editx-sap-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feditx-sap-service-delivery-manager"}]}