{"id":1937778,"url":"https://alion.io/job/edm-network-operations-engineer","title":"Operations Engineer","company":{"id":3902994,"name":"EDM NETWORK","domain":"edmleadnetwork.com","url":"https://alion.io/company/edm-network","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":103000,"period":"year","method":"global_role_seniority_cell","sample_n":3778},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"SRE","optional":false},{"name":"Docker","optional":true},{"name":"GitHub Actions","optional":true},{"name":"Kubernetes","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-05T19:32:17Z","employer_posted_date":null,"last_verified_at":"2026-10-05T19:32:17Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Key Responsibilities\nPlatform Monitoring and Reliability\nMonitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.\nMaintain monitoring, alerting, logging, and system-health dashboards.\nInvestigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.\nRespond to production incidents and coordinate resolutions with the appropriate engineers and vendors.\nPerform root-cause analysis and document corrective and preventive actions.\nHelp maintain defined uptime, response-time, recovery-time, and system-reliability targets.\nIdentify recurring problems and recommend permanent solutions.\nCloud Infrastructure and Systems Operations\nMaintain and support cloud infrastructure, servers, databases, networks, storage, and production environments.\nSupport development, staging, and production environments.\nAssist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.\nMonitor cloud usage and help control infrastructure and technology costs.\nMaintain access controls, service accounts, certificates, domain configurations, and environment variables.\nEnsure production systems are properly documented and recoverable.\nDeployment and Release Support\nSupport safe and consistent application deployments.\nMaintain or improve continuous integration and deployment workflows.\nCoordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.\nHelp engineering teams identify configuration or infrastructure problems before releases reach production.\nMaintain deployment documentation, technical checklists, and change logs.\nReduce manual deployment work through automation.\nAPI and Integration Support\nMonitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.\nInvestigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.\nSupport ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.\nWork with advertisers, publishers, and vendors to diagnose technical integration problems.\nCreate clear documentation for common integration methods and troubleshooting procedures.\nDevelop alerts that identify integration failures before clients report them.\nCall and Lead Operations\nMonitor call-routing, tracking, recording, attribution, and disposition systems.\nInvestigate calls that fail to route, connect, record, track, or report correctly.\nSupport number provisioning, routing rules, caps, schedules, geographic restrictions, buyer availability, and failover logic.\nValidate that leads, calls, and transactions are properly attributed to the correct advertiser, publisher, campaign, and payout.\nAssist with discrepancies involving call duration, billable events, conversions, payouts, and reporting.\nHelp protect revenue by identifying technical leakage and delivery failures.\nData and Reporting Support\nMonitor data pipelines, scheduled jobs, reporting processes, and database performance.\nInvestigate discrepancies between platform reporting, billing records, payment records, and third-party systems.\nWrite and maintain database queries for troubleshooting, validation, and operational reporting.\nAssist with data corrections using controlled and documented procedures.\nSupport dashboards and operational alerts for revenue, margin, consumption, conversion, and platform activity.\nMaintain appropriate controls around production data access and modification.\nSecurity and Access Management\nSupport role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.\nProvision and remove employee, contractor, client, and vendor access.\nMonitor suspicious activity and report potential security incidents.\nAssist with vulnerability remediation, security reviews, access audits, and incident-response procedures.\nProtect consumer, advertiser, publisher, employee, and company information.\nFollow company policies for credentials, production access, sensitive data, and change management.\nAutomation and Process Improvement\nAutomate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.\nReduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.\nBuild internal tools that improve visibility and response times.\nIdentify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.\nMaintain clear runbooks and standard operating procedures for recurring technical tasks.\nTechnical Support and Documentation\nServe as an escalation point for complex platform and integration issues.\nTranslate technical problems into clear explanations for nontechnical teams.\nCreate and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.\nTrack incidents and technical requests through completion.\nDocument known issues, temporary workarounds, permanent resolutions, and system dependencies.\nParticipate in an on-call rotation for urgent production incidents.\nFirst 90-Day Priorities\nThe successful candidate will be expected to:\nLearn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.\nDocument critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.\nReview existing monitoring, alerting, backups, access controls, and deployment procedures.\nEstablish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.\nResolve high-priority recurring production and integration issues.\nImprove alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.\nCreate runbooks for the company’s most common and highest-risk technical incidents.\nIdentify at least three meaningful automation or cost-saving opportunities.\nParticipate in production support and demonstrate ownership of incidents through resolution.\nPerformance Expectations\nSuccess will be measured by:\nPlatform uptime and reliability\nMean time to acknowledge and resolve incidents\nReduction in recurring production problems\nDeployment success and rollback rates\nAPI, postback, webhook, and call-routing reliability\nReporting and data accuracy\nBackup and recovery readiness\nQuality of technical documentation\nSecurity and access-control compliance\nReduction in manual operational work\nInfrastructure costs relative to platform volume\nResponsiveness to internal teams, clients, and technical partners\nRequired Qualifications\nThree or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.\nHands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.\nExperience supporting Linux-based production environments.\nWorking knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.\nExperience with relational databases and SQL.\nExperience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.\nFamiliarity with monitoring, logging, alerting, and incident-management tools.\nExperience with scripting languages such as Python, Bash, JavaScript, or PowerShell.\nUnderstanding of source control, deployment pipelines, and release management.\nStrong troubleshooting, documentation, and communication skills.\nAbility to prioritize incidents based on business and revenue impact.\nAvailability to participate in an on-call rotation.\nPreferred Qualifications\nExperience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.\nFamiliarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.\nExperience with containers, infrastructure as code, and automated deployment tools.\nExperience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.\nFamiliarity with payment processing, usage-based billing, reconciliation, and commission systems.\nExperience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.\nUnderstanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.\nExperience with security audits, disaster-recovery testing, and compliance documentation.\nIdeal Candidate\nThe ideal candidate:\nTakes ownership instead of waiting for someone else to fix the problem.\nRemains calm and methodical during high-impact incidents.\nUnderstands the difference between applying a temporary fix and eliminating a root cause.\nCommunicates technical problems clearly and directly.\nRecognizes that production reliability is a business and revenue responsibility.\nAutomates repetitive work whenever practical.\nDocuments systems so the company is not dependent on one person’s memory.\nProtects security and stability without creating unnecessary bureaucracy.\nIs comfortable working in a fast-moving entrepreneurial environment.\nCan manage competing priorities while maintaining attention to detail.\n\nSkills\nUser Experience (UX) 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