{"id":1696721,"url":"https://alion.io/job/edmundsgovtech-client-success-manager","title":"Client Success Manager","company":{"id":3837084,"name":"Edmundsgovtech","domain":"edmundsgovtech.com","url":"https://alion.io/company/edmundsgovtech-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-18T21:49:22Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-15T16:15:15Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Description\nEdmunds GovTech builds ERP software that municipalities, counties, authorities, and special districts depend on to keep a community running. We serve more than 2,300 government customers, and our Customer Success team is how we make sure every one of them gets full value from what they bought. This is the proactive, relationship-driven side of the house: you reach out first, guide adoption, spot risk early, and make renewal a formality rather than a conversation. You'll have a playbook, a defined cadence, a system of record, and a Customer Experience manager alongside you to take the heavy escalations, so you can spend your time where you're strongest, with customers.\nOwn the handoff and the go-live. Take the baton form Professional services, meet the client together, inventory open items, and run a welcome call that sets honest expectations on support channels, SLAs, and self-help resources\nDrive adoption and value. Make sure customers use what they bought, completely and correctly. Promote the integrated suite across Finance, Tax, and Utility, point teams to role-based learning paths\nRun the health cadence. Bi-weekly check-ins for the first 90 days post-go-live, then a tier-based rhythm, Review open items, case volume, survey feedback, and progress against the customer's short-and long-term goals, then mark account health in Vitally.\nLead annual business reviews. For top accounts, frame the conversation around two questions: are we meeting your goals, and how do we maximize your ROI? keep a living stakeholder map of decisionmakers, champions, and daily users\nCatch risk early and drive it down. Record risks, build action plans, and partner with the Customer Experience Manager on escalations, staying close to the relationship throughout\nSurface growth. Spot were added modules, services, or training would genuinely help, and create opportunities and quotes in Salesforce for Sales to pursue\nOwn renewals and retention for your book of business\nCarry the customer's voice. Distribute NPS twice a year, follow up by respondent type, and turn promoters into references and testimonials. Feed patterns back to Leadership, Product, and Support, closing the loop is how feedback becomes change.\n Show up where your customers are. Help plan, promote, and attend education events and webinars, in person and virtual.\nRequirements\nBachelor’s degree \nKnowledge of customer service practices\nExperience with local government, public sector, or another regulated, mission-critical domain\nFamiliarity with ERP or financial-management software, general ledger, payroll, tax or utility & permitting billing\nMinimum of 3 years’ experience in customer success, account management, or customer service role \nHands-on time in Vitally, Salesforce, or comparable customer success and CRM platforms\nExcellent organizational and time management skills \nExceptional written and verbal communication skills \nStrong analytical and problem-solving skills \nA track record of improving retention, adoption, or NPS, and CS-sourced opportunities handed to Sales team\nYou'll be accountable for outcomes: revenue and logo retention across your book, adoption and utilization against what customers purchased, the health distribution of your accounts, NPS, and CS-sourced opportunities banded to Sales.\nSalary Description\n$65000 - $85000","description_format":"text","description_chars":3346,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-02T12:16:38Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.725,"p_room":0.75,"age_days":26,"expected_fill_days":30,"reasons":["conf:3","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/edmundsgovtech-client-success-manager","json_url":"https://alion.io/job/edmundsgovtech-client-success-manager.json","meta":{"generated_at":"2026-10-15T20:25:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3837084},"rest":"https://alion.io/mcp/rest/get_company?id=3837084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedmundsgovtech-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedmundsgovtech-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedmundsgovtech-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edmundsgovtech-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedmundsgovtech-client-success-manager"}]}