{"id":1984463,"url":"https://alion.io/job/edrone-customer-onboarding-specialist-2","title":"Customer Onboarding Specialist","company":{"id":53298,"name":"edrone","domain":"edrone.me","url":"https://alion.io/company/edrone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-21T19:45:51Z","employer_posted_date":"2025-09-21","last_verified_at":"2026-10-20T12:57:25Z","board_verified":true,"closed_at":null,"days_open":393,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":393},"description":"Want to become a key player in onboarding our new clients?\nWe’re currently looking for someone passionate to join our Customer Care team as an Onboarding Specialist.\nThis role is for you if:\nIf you thrive in a fast-paced environment, we’ll get along great - high-speed is one of our core values. On a daily basis, you’ll support our clients and ensure they make the most out of our product. This is a demanding role that offers the chance to achieve results and grow - as long as you enjoy challenges and dynamic work.\nSounds interesting? Keep reading!\nWhat we offer:\nJoining a fantastic team passionate about building strong client relationships, with tools to support your growth in this area.\n\nProfessional onboarding to effectively prepare you for the role.\n\nAn internal evaluation system: development talks, regular 1:1s with your team leader, a clear career path, and an individual approach.\n\nWork with small and medium-sized eCommerce businesses from Poland.\n\nHigh decision-making autonomy and a real impact on how the company operates - your opinion matters.\n\nWork from our modern Kraków office (Lekarska 1), with the possibility of hybrid work after a 3-month onboarding period.\n\nSalary: 6500-8000 PLN gross on an employment contract (UoP).\n\nBenefits: Multisport card, private medical care (LuxMed), free English lessons, personal counseling via Hedepy including free therapy sessions, plus access to our private office gym if you want a post-work endorphin boost.\n\nQuarterly team integrations - we regularly meet to connect and celebrate successes together\n\nYour typical day:\nProviding support to clients, initiating the onboarding process in Polish and English, and helping clients implement the system independently.\n\nMotivating clients to adopt the system post-contract, ensuring positive product reception, and resolving technical issues during onboarding.\n\nOverseeing new client integrations, maintaining onboarding efficiency, and managing client information throughout the process.\n\nSupporting clients across different communication channels, understanding reasons for client drop-off during onboarding, and ensuring smooth handoff to other Customer Care departments after onboarding.\n\nCollecting client feedback on the product and reporting on monthly goals.\n\nHow onboarding to the role looks:\nAfter 30 days: You understand our culture, have theoretical knowledge, and know our product.\n\nAfter 60 days: You manage your client base, understand internal processes, and can handle them with team support.\n\nAfter 90 days: You independently manage your client base, run projects, and consistently deliver results at 100%.\n\nThis role is ideal for you if:\nYou thrive under pressure while staying effective - there’s a lot going on here!\n\nYou have experience and enjoy working with clients - building relationships is second nature to you.\n\nYou embrace new challenges, and your energy and proactive approach make no task too difficult.\n\nYou can work independently and take responsibility for your actions - ownership is key to success here.\n\nContinuous growth and skill development are a natural part of your life - we want you to grow with us every day.\n\nYour assets include basic marketing knowledge or interest in eCommerce - trends and innovation are your natural environment.\n\nBonus points if:\nYou have previous experience in eCommerce or marketing - if not, no worries!\n\nYou have previous experience with B2B clients.\n\nWhat the recruitment process looks like:\nA short online call with Customer Onboarding Team Lead -Karolina Hojowska where we’ll get to know you a little better!\n\nAn in-office meeting with Customer Onboarding Team Lead -Karolina Hojowska and another Customer Care Team Leader.\n\nDecision time - offer and welcome on board!\n\nNo matter the outcome at each stage, you’ll always receive feedback on your application.","description_format":"text","description_chars":3844,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Sales & Marketing","Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-07T01:27:21Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.122,"p_room":0.28,"age_days":393,"expected_fill_days":23,"reasons":["conf:7","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/edrone-customer-onboarding-specialist-2","json_url":"https://alion.io/job/edrone-customer-onboarding-specialist-2.json","meta":{"generated_at":"2026-10-20T16:34:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53298},"rest":"https://alion.io/mcp/rest/get_company?id=53298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedrone-customer-onboarding-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedrone-customer-onboarding-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedrone-customer-onboarding-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edrone-customer-onboarding-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedrone-customer-onboarding-specialist-2"}]}