{"id":1984462,"url":"https://alion.io/job/edrone-customer-success-specialist","title":"Customer Success Specialist","company":{"id":53298,"name":"edrone","domain":"edrone.me","url":"https://alion.io/company/edrone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São José dos Campos, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T20:00:08Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-24T06:27:57Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Are you passionate about eCommerce and Customer Success? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to make a real impact! As a Customer Success Specialist at edrone, you’ll be responsible for client retention, contract negotiations, and revenue growth, ensuring our clients maximize their success with our AI-driven eCRM.\nWhat We Offer\nPerformance-based commission\n\nHybrid work model - São José dos Campos office (at least 2 times per week) & remote flexibility\n\nHealth & dental insurance\n\nTotalPass\n\nFood & transportation vouchers\n\nFree English lessons\n\nTherapy sessions (Telavita)\n\nSESC full credential\n\nA dynamic, innovative environment\n\nSalary range: R$3.800,00 - R$4.800,00\n\n What your typical day will look like:\nClient Success & Retention:\nManage long-term relationships, ensuring engagement and satisfaction.\n\nIdentify and reduce churn risks through proactive strategies.\n\nConduct strategic meetings to optimize client ROI.\n\nRevenue Growth & Negotiations\nUpsell & cross-sell to increase MRR.\n\nRenegotiate contracts to align with evolving client needs.\n\nLead training sessions & webinars to drive client adoption.\n\nProblem-Solving & Escalations\nAddress client challenges proactively, collaborating across teams.\n\nEnsure a seamless experience by identifying and solving pain points.\n\nEducation & Value Creation\nDevelop guides, case studies, and training materials.\n\nStay ahead of eCommerce trends and advise clients on best practices.\n\nWhat we are looking for:\nExperience in Support, Account Management, or Customer Success\n\nStrong negotiation & relationship management skills\n\nKnowledge of eCommerce, marketing, and data-driven decision-making\n\nIntermediate English (B2+ level)\n\n Bonus if you have:\nExperience with B2B clients, contract negotiations, and upselling\n\nBackground in conducting training & webinars\n\nThis role will be perfect for you if:\nHave experience and enjoy working with customers and building relationships with them is your second nature\n\nYou're not afraid of new challenges, yourenergy and proactive attitude make no task scary for you!\n\nYou speak English on a communicative level - as an international company you will be in contact with English constantly!\n\nThere's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we'll definitely get along!\n\nYou are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us!\n\nContinuous development and qualification are an integral part of your life - we want you to be able to grow with us every day!\n\nYour strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you!\n\nRecruitment Process\nApply on TeamTailor\n\nInterviews:\n30 minutes interview with Giovanna Dias, People & Culture;\n\n45 minutes interview with Talitha Diane, Customer Success Team Leader;\n\n45 minutes interview with Luiza Lamarca, Support Manager;\n\nFinal decision & feedback.\n\nReady to grow with us? Apply now!\nRegardless of the decision after each stage, you will always receive feedback regarding your candidacy.","description_format":"text","description_chars":3214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Dental insurance","Hybrid work"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Sales & Marketing","Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-07T01:27:21Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.659,"p_room":0.75,"age_days":22,"expected_fill_days":23,"reasons":["conf:4","win:late"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/edrone-customer-success-specialist","json_url":"https://alion.io/job/edrone-customer-success-specialist.json","meta":{"generated_at":"2026-10-24T06:54:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53298},"rest":"https://alion.io/mcp/rest/get_company?id=53298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fedrone-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fedrone-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fedrone-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/edrone-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fedrone-customer-success-specialist"}]}