{"id":3793337,"url":"https://alion.io/job/edsi-career-services-manager","title":"Career Services Manager","company":{"id":2186333,"name":"EDSI","domain":"edsi.com","url":"https://alion.io/company/edsi-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T08:50:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nSalary: $70,000\nAs a Career Services Manager, you will lead a diverse team-including career advisors and a receptionist-to provide comprehensive support to program participants in securing, retaining, and advancing employment. In this dynamic role, you will oversee workshop scheduling, training grants, follow-up services, and team activities while ensuring alignment with program goals. Acting as a liaison with the funder, you will manage reporting, foster collaborative relationships, and drive continuous improvement to create a client-centered, supportive atmosphere.\nWorkforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in New York City. We make strong matches for both candidates and employers by using a unique combination of recruitment expertise, industry knowledge, and skill-building workshops to strengthen candidates’ employment prospects. Services are provided to individuals aged 18 and over in all five boroughs of New York City.\nSuccessful Elements:\nDemonstrate servant leadership by supporting and empowering the team, fostering a collaborative and growth-oriented environment.\nEducate and guide the team on new program initiatives, special projects, and procedural updates.\nOversee refresher and cross-training for the team to ensure all positions are equipped with necessary skills and knowledge, especially considering the unique roles of instructor and receptionist.\nManage coverage assignments when team members are out to ensure no gaps in service delivery.\nOversee daily customer activities, ensuring smooth scheduling and resolving attendance conflicts.\nOversee case management, assessments, and referrals to workshops or recruitment events.\nOversee candidate sourcing and re-engagement efforts to ensure returning customers.\nOversee and assist with connecting participants to appropriate community services and follow up to ensure positive outcomes.\nOversee registration and application for program services, assessments, and training vouchers, ensuring proper follow-up with participants.\nCollaborate with the team to deliver impactful workshops tailored to participant needs.\nAct as primary liaison with funder to ensure compliance and career services program goal alignment.\nPrepare reports on workshop participation, training grants, and career development services metrics.\nMaintain databases and documentation to meet contractual and organizational requirements.\nEnsure timely and accurate data entry, maintaining compliance with program requirements.\nManage front desk operations, including scheduling, triaging jobseekers, maintaining supplies, and handling voicemails.\nAssign team members to attend offsite employer or community events, virtual sessions, and orientation meetings to promote services.\nCoordinate language access services for jobseekers, including translation and interpretation support, while tracking service delivery and maintaining records for funder reporting and compliance.\nBuild and maintain relationships with the funder department leads to support operations and build program capacity.\nRepresent the organization in leadership and funding agency meetings to discuss performance, initiatives, and areas for improvement.\nCollaborate with internal department leads in the community partner program, recruitment services, and business development teams to ensure seamless service delivery.\nExperience Requirements:\nMinimum of 2 years of experience in career advisement, workforce development, or a related field.\nProven ability to manage and lead a team effectively in a fast-paced, dynamic environment.\nExperience in coordinating workshops, events, or other large-scale participant activities.\nFamiliarity with case management processes, including conducting assessments and providing individualized support.\nDemonstrated experience in data management, reporting, and maintaining organized documentation.\nStrong customer service skills with the ability to engage and build professional relationships with diverse populations.\nDemonstrated ability to prioritize tasks and maintain accurate documentation of visits and contacts.\nProficient in telephone, computer, and written communication skills.\nWorking knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint).\nAbility to remain flexible and adaptable to changing program needs or contractual requirements.\nExperience working with social services, community organizations, or similar programs is a plus.\nEducation Requirements:\nBachelor’s degree.\nEDSI is an equal opportunity employer. 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