{"id":3958022,"url":"https://alion.io/job/education-ict-manager-education-support-class-level-1-range-4","title":"ICT Manager - Education Support Class Level 1 Range 4","company":{"id":1771508,"name":"Education","domain":"education.vic.gov.au","url":"https://alion.io/company/education-vic-gov-au","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-09T05:10:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T05:10:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Selection Criteria\nKEY SELECTION CRITERIA\nDemonstrated strategic leadership and planning, including the ability to develop and implement long-term ICT strategies, technology roadmaps and infrastructure plans that support organisational priorities and future growth.\n\nHighly developed technical expertise across complex ICT environments, including network infrastructure, systems administration, cybersecurity, device management and the integration and maintenance of technology platforms.\n\nProven leadership and team coordination skills, including the ability to set clear priorities, manage competing workloads, develop staff capability and foster a collaborative, accountable and service-focused team culture.\n\nHighly developed project management, analytical and problem-solving skills, with the ability to lead complex ICT projects, manage technology lifecycles, assess risks and deliver effective, sustainable solutions within agreed timeframes and resources.\n\nHighly developed communication, interpersonal and stakeholder engagement skills, including the ability to provide strategic technical advice, explain complex issues clearly and build effective working relationships with leadership, staff, external providers and other stakeholders.\n\nResponsibilities\nRESPONSIBILITIES\n1. Strategic leadership and long-term planning\nDevelop, implement and maintain a College-wide ICT strategy and multi-year technology roadmap aligned with the College's strategic direction, Annual Implementation Plan and evolving educational needs.\nProvide expert advice to the Principal, Business Manager and leadership team on technology priorities, emerging opportunities, infrastructure requirements, risks and investment decisions.\nLead long-term planning for ICT infrastructure, hardware and software lifecycles, network capacity, digital platforms and technology replacement programs.\nAnticipate the technology implications of College growth, campus development, building projects, changes in enrolments and evolving teaching and learning practices.\nEstablish clear priorities, service standards, performance measures and improvement plans for the ICT function.\nEvaluate emerging technologies and recommend practical, secure and cost-effective solutions that improve educational outcomes and operational efficiency.\nDevelop sustainable approaches to technology management that balance innovation, reliability, security, usability and whole-of-life costs.\n2. ICT operations, infrastructure and technical excellence\nProvide leadership and oversight of the College's ICT infrastructure, including networks, servers, wireless connectivity, devices, systems, telecommunications and associated services.\nEnsure ICT services are reliable, responsive, secure and fit for purpose across all four campuses.\nOversee the administration, maintenance, configuration and optimisation of relevant systems, platforms, applications and technology environments.\nLead the investigation and resolution of complex technical issues, major incidents and recurring service problems.\nEstablish effective processes for incident management, service requests, escalation, change management, system maintenance and technical documentation.\nMonitor system performance and identify opportunities to improve resilience, capacity, availability and user experience.\nMaintain a strong technical understanding of the College's environment and provide informed direction on complex technical decisions.\nCoordinate ICT projects, system upgrades, implementations and infrastructure changes to minimise disruption to College operations.\n3. Cybersecurity, risk and business continuity\nLead the implementation and ongoing improvement of ICT security measures, ensuring alignment with applicable Department of Education policies, standards and requirements.\nOversee appropriate access controls, identity and account management, endpoint protection, patching, vulnerability management and system monitoring.\nMaintain and regularly review BCC website content\nMaintain and regularly review backup, disaster recovery, business continuity and technology recovery arrangements.\nIdentify, assess and manage ICT risks, escalating significant issues and incidents through appropriate College and Department processes.\nPromote secure technology practices and strengthen staff awareness of cybersecurity, privacy, information handling and acceptable use.\nEnsure ICT assets, systems, configurations, licences and relevant technical records are appropriately documented and maintained.\nCoordinate responses to significant technology disruptions and work with relevant stakeholders to restore services and minimise operational impact.\n4. Team leadership and workforce development\nLead, coordinate and support the ICT team, establishing clear roles, responsibilities, priorities and performance expectations.\nBuild a collaborative, accountable and service-oriented team culture that values technical excellence, professional conduct, continuous improvement and responsive support.\nCoordinate workloads, campus coverage, project responsibilities and escalation arrangements to ensure effective service delivery across the College.\nDevelop staff capability through coaching, mentoring, professional learning, knowledge sharing and structured performance development.\nSupport the team to resolve complex technical challenges while developing confidence, independence and problem-solving capability.\nEstablish consistent work practices, documentation standards and procedures that reduce reliance on individual staff knowledge and improve organisational resilience.\nIdentify current and future workforce capability requirements, including opportunities to strengthen technical specialisation, succession planning and service capacity.\nFoster constructive working relationships and ensure team members are supported while remaining accountable for agreed outcomes.\n5. Service delivery and stakeholder engagement\nEstablish a consistent, professional and customer-focused ICT service across Wonthaggi, Dudley, San Remo and FLOW.\nEnsure ICT support is responsive to the needs of teaching staff, Education Support staff, students, campus leadership and corporate functions.\nDevelop effective service request, prioritisation and communication processes, ensuring users understand how to access support and what to expect.\nWork collaboratively with campus leaders and staff to understand operational challenges and identify opportunities for technology to improve practice.\nCommunicate technical matters, risks, proposed solutions and project impacts clearly to both technical and non-technical audiences.\nBuild strong working relationships with the College leadership team, relevant Department of Education teams, external providers and technology partners.\nCoordinate technology-related support for campus operations, events, new facilities and changes to the College environment.\n6. ICT asset, financial and vendor management\nDevelop and maintain a comprehensive ICT asset management and replacement program, including lifecycle tracking, condition assessment and forward budgeting.\nContribute to the development and management of ICT budgets, forecasts and investment proposals in consultation with the Business Manager.\nAssess technology options using evidence-based analysis of cost, functionality, compatibility, security, scalability and whole-of-life value.\nOversee relevant vendor relationships, service agreements, warranties, licences and external technical support arrangements.\nMonitor contractor performance and ensure external services meet agreed requirements and provide value for money.\nCoordinate procurement and implementation of technology in accordance with Department of Education requirements and College processes.\nMaintain accurate records of ICT assets, expenditure, licences, contracts and planned replacement requirements.\nIdentify opportunities to reduce duplication, improve purchasing decisions, standardise equipment and achieve efficiencies across campuses.\n7. Project management and continuous improvement\nLead the planning, coordination and delivery of ICT projects from initial requirements analysis through implementation, evaluation and ongoing support.\nDevelop project plans, timelines, resource requirements, risk assessments and stakeholder communication arrangements.\nCoordinate technology components of campus developments, refurbishments, infrastructure upgrades and new learning environments.\nManage competing priorities and deliver projects within agreed timeframes, budgets and operational constraints.\nEvaluate existing systems and processes to identify inefficiencies, recurring issues and opportunities for improvement.\nEstablish appropriate documentation, reporting and review processes to monitor service performance and project outcomes.\nEnsure changes are implemented in a controlled manner, with suitable testing, communication, training and contingency arrangements.\nPromote a culture of proactive planning, evidence-based decision-making and ongoing improvement across the ICT function.\n\nWho May Apply\nApplicants suitable for this position will demonstrate:\nStrategic ICT leadership: Proven ability to develop and implement technology strategies, long-term plans and improvement initiatives aligned with organisational priorities and future growth.\n\nAdvanced technical expertise: Extensive technical knowledge and demonstrated capability across complex ICT environments, infrastructure, networks, systems, cybersecurity and technology integration.\n\nLeadership and team coordination: Highly developed leadership skills, including the ability to coordinate technical teams, establish clear expectations, develop staff capability and maintain accountability for outcomes.\n\nPlanning and project management: Demonstrated ability to manage multiple priorities, complex projects, competing demands and technology lifecycle requirements within agreed timeframes and resources.\n\nProblem-solving and decision-making: Strong analytical and diagnostic skills, with the ability to investigate complex issues, assess risks, evaluate options and implement sustainable solutions.\n\nCommunication and stakeholder engagement: Highly developed interpersonal and communication skills, including the ability to explain complex technical matters clearly, influence decisions and build productive relationships across a diverse organisation.\n\nGovernance, security and risk management: Demonstrated understanding of cybersecurity, privacy, information management, business continuity and the importance of compliance with relevant policies, standards and procedures.\n\nService excellence and continuous improvement: A proactive, customer-focused approach, with a demonstrated commitment to reliable service delivery, process improvement and the effective use of technology to support organisational outcomes.\n\nPERSONAL ATTRIBUTES: The ICT Manager will be;\n\nA strategic thinker who can balance immediate operational needs with long-term priorities.\nA confident technical leader who can make sound decisions and provide clear direction.\nProactive, organised and forward-thinking, with the ability to anticipate issues rather than simply respond to them.\nCollaborative and approachable, with the confidence to lead change and influence stakeholders.\nAccountable and outcomes-focused, with a strong commitment to service quality and follow-through.\nAdaptable and solutions-oriented, able to navigate a complex, evolving and multi-campus environment.\nCommitted to professional learning, innovation and the development of others.\n\nDiversity and Inclusion\nThe department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognise...","description_format":"text","description_chars":23160,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-09T09:47:06Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":0.945,"age_days":5,"expected_fill_days":13,"reasons":["seen:5","velocity","win:mid"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/education-ict-manager-education-support-class-level-1-range-4","json_url":"https://alion.io/job/education-ict-manager-education-support-class-level-1-range-4.json","meta":{"generated_at":"2026-11-14T23:12:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771508},"rest":"https://alion.io/mcp/rest/get_company?id=1771508"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feducation-ict-manager-education-support-class-level-1-range-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feducation-ict-manager-education-support-class-level-1-range-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feducation-ict-manager-education-support-class-level-1-range-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/education-ict-manager-education-support-class-level-1-range-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feducation-ict-manager-education-support-class-level-1-range-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3958022}},{"tool":"search_jobs","arguments":{"company":"education.vic.gov.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3958022},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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