{"id":2206146,"url":"https://alion.io/job/ef-customer-experience-and-engagement-manager-latam","title":"Customer Experience and Engagement Manager (LATAM)","company":{"id":93438,"name":"EF Education First","domain":"ef.com","url":"https://alion.io/company/ef","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":110000,"period":"year","method":null,"sample_n":6503},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T08:59:05Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-05T15:36:57Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Job Position: Customer Experience and Engagement Manager, LATAM\nReporting to: Senior Leadership\nOffice Location: São Paulo, Brazil\nEfekta provides the world's leading AI-powered learning technology. Our mission is to help everyone learn faster and go further by making personal tutoring affordable and accessible. Providing AI Personalized Learning that works alongside human teachers in schools, universities, and global companies. With an AI-driven curriculum, personal AI tutor, and AI teaching assistant, we deliver proven results at large scale.\nWe have extremely ambitious growth plans and are looking for highly talented and motivated people to join us to help fuel these plans. A career with us offers the scale and support of a global organization, and the pace, purpose, and energy of a fast-growing business. We look for thinkers and doers: creative, collaborative, and motivated people who are excited by education, language, and, in a world of AI, the art of the possible.\nThe Opportunity\nAs CX and Engagement Manager you'll build the motion that turns a successful implementation into an advocate; designing the retention, advocacy and community programs that scale customer success beyond individual Program Managers. You'll report to the LATAM Ops Director, with a dotted line to the VP LATAM.\nThis is a builder role. There's no established customer engagement function in LATAM to inherit; if you want to design it from scratch, this is the role for you.\nWho you are\nA relationship builder who can turn a successful implementation into an advocate, not just a satisfied customer.\nStructured and process-minded, able to design repeatable engagement journeys rather than one-off gestures.\nComfortable representing Efekta directly to Ministries, teachers and other implementation stakeholders.\nCurious and listening-led - you want to understand what's actually working, and what isn't, before designing a program around it.\nSomeone who sees retention and advocacy as connected goals, not separate workstreams.\nWhat you'll own\nCustomer engagement calendar; own the communications, community initiatives and adoption campaigns that keep customers engaged.\nAdvocacy and reference program; build and manage the pipeline of referenceable customers and success stories.\nVoice of Customer process; own the insight loop that feeds the wider LATAM team.\nQBR/EBR support; make renewal and expansion conversations easier with materials that hold up in the room.\nStakeholder engagement; keep ministries, teachers and implementation stakeholders engaged well beyond go-live.\nHow we'll measure success\nNumber of referenceable customers\nRetention support and outcomes\nConsistency of customer communication\nQuality of Voice of Customer insight\nScalability of engagement across accounts\nWhat you'll bring\nExperience in customer success, account management or customer marketing, ideally in a B2G, B2B or SaaS environment.\nA track record of designing engagement or advocacy programs, not just running individual accounts.\nStrong written and verbal communication skills, comfortable with senior stakeholders including government and education contacts.\nComfortable working cross-functionally with Program Managers, Sales and Ops.\nFluent in Spanish and English; Portuguese a plus given LATAM coverage.\nWhy working at Efekta is great\nA balance of autonomy and support to develop and follow your own strategy.\nA start up fast paced environment with real potential to create transformative impact in schools and universities around the world if we succeed.\nSurrounded by passionate talented international teammates who are experts in education, technology and growth and who believe nothing is impossible.\nA competitive salary (based on track record) and benefits packages.\nCelebrations, global gatherings and anniversary markers, including paid sabbaticals.","description_format":"text","description_chars":3849,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced 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