{"id":2206110,"url":"https://alion.io/job/ef-customer-success-manager","title":"Customer Success Manager","company":{"id":93438,"name":"EF Education First","domain":"ef.com","url":"https://alion.io/company/ef","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T14:42:06Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-12T10:13:48Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Job position: Customer Success Manager\nOffice location: São Paulo\nWho are we?\nEF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years.\nOur award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day. The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.\nThe Opportunity\nWe are seeking a Customer Success Manger (CSM) to work with training managers at some of the largest companies internationally and in Brazil- helping them to advance their global strategic objectives by improving their employees' intercultural communication and language skills.\nAs a successful CSM, you will be a highly organized, customer-driven client manager, who can uncover the stories behind the data and deliver excellence in the form of language training programs for employees. In the process, you will help our clients unlock the benefits of having English language fluency as a strategic asset for their global success.\nIn this role, your day-to-day work will vary tremendously - enabling you to serve as a consultant, project manager, change manager, analyst, internal communication specialist and in many more capacities. More broadly, you will play a vital role in our wider organization and in your local team, as you will be responsible for the delivery and success of our projects in your assigned territory.\nWhat will your goals be?\nBecome quickly recognised by your customers as a trusted advisor and consultant who can help them reach their business goals through strategic investments in English language learning programmes, achieving clear KPIs, such as client satisfaction (Net Promoter Score) and renewal rates \nBe recognised and celebrated by our global organisation for delivering your commitments and exceeding expectations in terms of client service\n\nHow will we help you succeed?\nWe offer premium cutting-edge educational products that you can implement with confidence. \nWe have a well-designed operational structure, so you can define your client needs and serve customers effectively \nYou will be able to proactively collaborate with other internal stakeholders to help you drive the implementation process forward - working closely with your local colleagues in Sales and Marketing, and with your colleagues on other teams elsewhere in Latin America and across Europe and, the US, the Middle East, and Asia\nWho will succeed in this role?\nWe are looking for a person with successful B2B client-facing project management experience, who speaks Spanish, Portuguese and English with professional fluency and who can analyze data and derive actionable insights for clients.\nIf you have experience working with education products and/or HR stakeholders, all the better. But most importantly, we are seeking an incredibly organized project manager who wants to build a career at a rapidly growing and extremely innovative education and travel company.\nMore specifically, you should be able to:\nSet up and implement client learning programs that may involve hundreds or thousands of learners, building and maintaining client loyalty, satisfaction and success \nWork closely with current or potential clients to define clear KPIs, success criteria, and deliverables, identifying actions for continuous improvement in their learning outcomes \nReport to clients on the success of learning programs in order to drive results, achieve renewals and assist in growing the accounts, regularly monitoring learning KPIs and account plans to ensure timely renewals \nForesee and react to problems rapidly with creative solutions \nContribute to best practices for all EF Corporate Learning teams to ensure successful design and delivery of language training \nProvide project management skills and advice to Sales teams during tenders and negotiations\nTo thrive at EF Corporate Learning, you will:\nHave strong personal drive and energy\nPossess an entrepreneurial spirit with a nothing is impossible mindset\nExcited by having ownership and autonomy\nEnjoy working in a fast-paced results-driven environment\nBe passionate about learning and language.","description_format":"text","description_chars":4587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education","Language Learning"],"lifecycle":[{"event":"open","at":"2026-10-09T23:28:48Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.393,"p_room":0.55,"age_days":26,"expected_fill_days":20,"reasons":["conf:2","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ef-customer-success-manager","json_url":"https://alion.io/job/ef-customer-success-manager.json","meta":{"generated_at":"2026-10-12T16:21:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93438},"rest":"https://alion.io/mcp/rest/get_company?id=93438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fef-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fef-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fef-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ef-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fef-customer-success-manager"}]}