{"id":3762375,"url":"https://alion.io/job/ef-education-first-customer-support-specialist","title":"Customer Support Specialist","company":{"id":93438,"name":"EF Education First","domain":"ef.com","url":"https://alion.io/company/ef","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":37,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T14:57:51Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T10:10:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Support Specialist\nCultural Care Au Pair\nDenver Office\nAt Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts. As a Customer Support Specialist in our Denver office, you will be the friendly voice on our 1-800 line and a key resource for host families, au pairs, and Local Childcare Consultants (LCCs) reaching us through live chat and email. You will provide prompt assistance, resolve challenges, and help create a seamless customer experience. This role is ideal for a candidate with strong communication skills who excels in a fast-paced, customer-centric environment.\nKey responsibilities:\nAnswer inbound calls on our 1-800 support line, providing efficient and empathetic support and resolving customer needs on first contact whenever possible.\nRespond to inquiries through live chat, communicating clearly and concisely to keep customers informed and engaged.\nCreate, manage, and resolve customer emails in Salesforce, keeping records accurate, complete, and up to date.\nPrioritize customer needs, manage expectations, and follow through until every issue is resolved.\nIdentify and implement opportunities to enhance the customer experience.\nSeamlessly escalate complex issues to the appropriate Cultural Care department for timely resolution.\nCollaborate with global teams to share best practices and improve overall support, building relationships across job functions and departments.\nWho you are:\nYou are a clear communicator who genuinely enjoys helping people and stays calm and composed when a customer is frustrated. You are a self-starter who likes solving problems, learning new tools, and taking ownership from first contact to resolution. You balance technical and functional skills with warm, concise communication, and you bring a positive attitude to every interaction, making each customer feel like their top priority.\nQualifications:\n1+ years of customer service experience.\nComfort working autonomously, managing phone, chat, and email at the same time.\nThrives in a fast-paced environment and can confidently manage a high volume of priorities without becoming overwhelmed by a busy workload.\nSees difficult customer interactions as a welcome challenge and an opportunity for personal and professional growth.\nAbility to balance technological and functional skills with clear, concise communication to create a positive customer experience.\nComfort applying program policies in ambiguous or unfamiliar customer scenarios, balancing support for our program participants with best practices for the org. \nExcellent written and verbal communication skills.\nExperience with Salesforce or another CRM or email management system is a plus.\nExcellent attention to detail and outstanding organizational skills.\nCreative problem-solving skills, with the ability to think critically and learn quickly.\nEnjoys tackling complex issues and is energized by finding solutions for customers, even in high-pressure situations.\nAvailability Monday through Friday, 9:00am to 5:30pm Mountain Time. Flexibility is required, as schedules may vary.\nWhy you’ll love working here: Perks, Benefits, and more!\nThis is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.\nIn addition, you can expect:\nCommitment to professional growth: robust monthly calendar of trainings and workshops\nFour weeks paid vacation your first year, ten paid holidays, and two floating holidays\nExciting business travel opportunities\n25% company match on your 401(k) contributions\nMarket-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance\nDependent care, healthcare and commuter Flex Spending Accounts (FSAs)\nAccess to fertility care and family-building support\nWellness benefits including a yearly fitness reimbursement\nFrequent social and learning events, including access to our employee-run resource groups\nRobust Employee Assistance Program\nTenure-based sabbatical eligibility\nEF Product Discounts (discounts on travel, international language schools, Au Pair program and more)\nDiscounts at local venues and businesses\nAmazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.\nCompensation for this role starts at $50,000, based on experience. This role is eligible for overtime for any hours over 40-hours per week with manager approval.","description_format":"text","description_chars":4966,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Higher Education","Language Learning"],"lifecycle":[{"event":"open","at":"2026-11-04T18:59:27Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/ef-education-first-customer-support-specialist","json_url":"https://alion.io/job/ef-education-first-customer-support-specialist.json","meta":{"generated_at":"2026-11-10T18:11:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7812,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93438},"rest":"https://alion.io/mcp/rest/get_company?id=93438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fef-education-first-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fef-education-first-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fef-education-first-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ef-education-first-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fef-education-first-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3762375}},{"tool":"search_jobs","arguments":{"company":"ef.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3762375},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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