{"id":2206061,"url":"https://alion.io/job/ef-operations-trainee","title":"Operations Trainee","company":{"id":93438,"name":"EF Education First","domain":"ef.com","url":"https://alion.io/company/ef","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":621},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T07:53:30Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T02:05:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job type: Full-time, Temporary\nDuration: 6-9 months\nLocation: Zurich, Switzerland - 100% office-based\nStart dates: Between November 15, 2026and February 1, 2027, depending on team placement\nJob overview:\nWe are looking for an energetic, detail-oriented and proactive individual to join our Operations team in Switzerland.\nAs an Operations Trainee, you will gain hands-on experience within our global Operations organization and contribute to the successful planning and delivery of our tours.\nWe are recruiting for several trainee opportunities across our Operations teams, with roles spanning different areas of tour planning, delivery, procurement and customer support. Depending on your team placement, you will work closely with colleagues across Operations, internal stakeholders and external suppliers, while being based at our headquarters in Zurich, Switzerland.\nYou'll be encouraged to take ownership from the start, stay curious, collaborate with others, and pay attention to the details that help us create a beautiful experience for our customers.\nKey responsibilities:\nYou and your team will contribute through:\nOperational support - support the day-to-day activities required to plan, prepare and successfully deliver our tours.\nTour coordination - assist with bookings, reservations, allocations, tour changes and other operational processes depending on the needs of your team.\nOn-tour support - help resolve operational questions and challenges that arise while our customers are travelling, escalating issues when appropriate.\nStakeholder collaboration - work closely with colleagues across Operations and other EF teams to ensure information is shared accurately and our customers receive a consistent experience.\nSupplier coordination - communicate and collaborate with external suppliers and partners to support tour logistics, quality, cost-effectiveness and service delivery.\nProblem-solving and ownership - take responsibility for your work, respond proactively when something needs attention, and help find practical solutions to operational challenges.\nData, systems and administration - work with data, systems and operational records to maintain accurate information and support effective decision-making and processes.\nContinuous improvement - stay curious and contribute ideas and fresh perspectives to help improve our processes, tools and customer experience.\nMain objectives for this role:\nProvide reliable and effective support to your team and contribute to the successful delivery of our tours.\n\nDevelop a strong understanding of EF Educational Tours and how our Operations teams work together.\n\nPut the customer first by delivering accurate, thoughtfuland service-minded support.\n\nCommunicate clearly, professionallyand collaboratively with internal and external stakeholders.\n\nMaintain accuracy and attention to detail while managing multiple tasks and priorities.\n\nTake ownership of your responsibilities and demonstrate initiative when solving problems.\n\nBring curiosity, energy and a collaborative approach to your work.\n\nSkills & Experience:\nFluent in English, both written and verbal; additional languages are an advantage.\n\nStrong communication and interpersonal skills.\n\nExcellent organizational skills and attention to detail.\n\nService-minded, with a genuine desire to create a great experience for our customers.\n\nProactive, flexibleand solution-oriented.\n\nCurious and eager to learn, with the confidence to ask questions and contribute ideas.\n\nQuick learner and practical problem-solver.\n\nComfortable managing multiple priorities in a fast-paced environment.\n\nAble to remain calm and professional when circumstances change or challenges arise.\n\nCollaborative team player who enjoys working with people from different teams, culturesand backgrounds.\n\nAccountable and willing to take ownership of your work.\n\nAn interest in travel, international business and/or operations.\n\nTo be considered for this role, applicants must have the legal right to live and work in Switzerland.\nRecruitment Process:\nWe are recruiting formultiple trainee opportunities across our Operations teams through one coordinated recruitment process.\nOur selection process will include an initial phone screening, followed by an in-person interview for shortlisted candidates.\nThroughout the process, we'll aim to match candidates with opportunities that best align with their skills, interestsand the needs of our teams.\nSuccessful candidates will join us on different start dates between November 15, 2026and February 1, 2027, depending on their team placement.\nWhy you will love working with us:\nAt EF, our culture is built around three Core Beliefs: we put customers first, we take ownership, and we make it fun.\nThat means caring about the experience we create for our customers, taking responsibility and looking for ways to make things better, and bringing curiosity, collaboration and passion to the way we work.\nAs an Operations Trainee, you’ll be trusted to contribute from the start while learning from colleagues across our international organization. You’ll gain practical experience in how a global travel business operates, build your professional network, and have plenty of opportunities to learn, ask questionsand develop along the way.","description_format":"text","description_chars":5272,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education","Language Learning"],"lifecycle":[{"event":"open","at":"2026-10-09T23:28:48Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:2","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ef-operations-trainee","json_url":"https://alion.io/job/ef-operations-trainee.json","meta":{"generated_at":"2026-10-14T05:45:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93438},"rest":"https://alion.io/mcp/rest/get_company?id=93438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fef-operations-trainee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fef-operations-trainee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fef-operations-trainee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ef-operations-trainee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fef-operations-trainee"}]}