{"id":939078,"url":"https://alion.io/job/effectory-customer-success-manager-public-sector","title":"Customer Success Manager - Public sector","company":{"id":674019,"name":"Effectory","domain":"effectory.com","url":"https://alion.io/company/effectory","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48320,"max":60400,"currency":"EUR","period":"year","gross":null,"usd_annual":67800},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T09:13:08Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-10T16:22:49Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Effectory is Europe's leading employee feedback solution. With our platform, HR and management collect employee feedback throughout the employee journey. Built on 25 years' experience, our 200 specialists in Amsterdam and Munich support more than 800 organizations in 70+ countries. Our mission: to improve the working world by giving employees a voice and making sure their feedback has an impact.\nThe role:\nWe are looking for a Customer Success Manager to help a broad portfolio of customers in the public sector achieve their desired outcomes, ensuring they maximize the value they get from our products and services.\nYou play a vital role in transforming customers into advocates. It excites you to build and maintain trusted relationships and provide an exquisite customer experience.\nYou will be joining the team dedicated to the governmental and higher education sector within Effectory. As we service this sector in partnership with the national government, this team holds a high degree of ownership and responsibility to leverage this representative position for knowledge sharing purposes. This also means we develop our own products and services in close collaboration with our partner. This brings its own unique challenges and really requires you to act as the eyes and ears for both the customer and the company.\nThe salary range for this position is EUR 48.320 and EUR 60.400 gross per year OTE (86% fixed, 14% bonus).\nWhat you’ll be doing:\nOwn Your Book of Business\nManage ±30-40 customers in the governmental and higher education sector, driving retention and adoption in close collaboration with our consultants.\nDrive Adoption & Engagement\nEnsure consistent usage and effect by linking customer goals to our offering. Engage key stakeholders and lead sessions (quarterly reviews) to drive adoption and value.\nEnable Collaboration\nWork closely with Consulting, Support, and Onboarding to ensure a seamless customer journey and align on customer needs.\nManage Risk & Escalations\nHandle escalations when needed and proactively mitigate risks to secure successful renewals.\nMeasure Success\nUse SPICED to track outcomes, monitor account health, and run regular check-ins and success reviews (e.g., twice per year).\nFeedback Loop\nRepresent the voice of the customer internally and share actionable feedback to improve the product and customer experience.\nRequirements\n2+ years of experience in Customer Success, account management, or a related customer-facing role.\n\nA strong customer-centric mindset and ability to manage a diverse book of Public accounts.\n\nSolid communication skills and the ability to engage with operational and mid-senior stakeholders.\n\nComfortable owning the full customer lifecycle - from onboarding through renewal.\n\nStrong organizational skills to manage and prioritize multiple accounts effectively.\n\nFamiliarity with SPICED or similar success planning frameworks is a plus.\n\nFluency in Dutch\n\nWhat we offer\nCompetitive base salary + holiday allowance, lucrative commission structure and company bonus\n\n25 days annual leave + 4 company-wide cool-down days, your birthday off, and a day off to move house\n\nOption to purchase extra holidays\n\nFull additional parental leave for partners\n\nFlexible working hours (7am-7pm), hybrid working model, and up to 4 months working from abroad\n\nCommuter and work-from-home allowance + budget to set up your home office\n\nPension and access to financial advice\n\nAnnual Body & Mind budget for anything that energises or relaxes you\n\nPersonal learning budget + extensive internal development opportunities\n\nYearly Summer School & Winter School\n\nAnnual events: Winter Party, Summer Party & the legendary Big Day\n\nA hot lunch made by our in-house chef at our Amsterdam office\n\nA week of fun and interactive onboarding to get to know Effectory and your new colleagues\n\nA sabbatical once every 5 years\n\nA volunteer day to support a cause you care about\n\nThis Is How It Works\nYou want this job - submit your application\n\nWe're intrigued - join a phone call to introduce yourself and ask questions\n\nWe think it went well - we meet live (or on video) to get to know each other better\n\nWe like each other even more - you meet potential team members and get a pleasant grilling\n\nWe want to see you in action - you complete a case or assessment (if applicable)\n\nThe final hurdle - we agree on terms, sign, and you start\n\nDo you have a high level of self-support, sense of responsibility, initiative, and collaborative spirit? And are you known to use humor or a funny story to lighten the mood? Then you might just be a perfect match with us. We want to be part of creating a more diverse, equitable and inclusive world of work. Even if you don't meet every requirement, we'd still really like to hear from you.","description_format":"text","description_chars":4775,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Flexible schedule","Home office","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Market Research","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-15T16:12:01Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.661,"p_room":0.44,"age_days":55,"expected_fill_days":44,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":67800,"is_top_pay":true},"html_url":"https://alion.io/job/effectory-customer-success-manager-public-sector","json_url":"https://alion.io/job/effectory-customer-success-manager-public-sector.json","meta":{"generated_at":"2026-11-10T19:41:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674019},"rest":"https://alion.io/mcp/rest/get_company?id=674019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feffectory-customer-success-manager-public-sector"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feffectory-customer-success-manager-public-sector"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feffectory-customer-success-manager-public-sector"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/effectory-customer-success-manager-public-sector\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feffectory-customer-success-manager-public-sector"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":939078}},{"tool":"search_jobs","arguments":{"company":"effectory.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":939078},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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