{"id":3831281,"url":"https://alion.io/job/effectory-onboarding-specialist","title":"Onboarding Specialist","company":{"id":674019,"name":"Effectory","domain":"effectory.com","url":"https://alion.io/company/effectory","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":45000,"currency":"EUR","period":"year","gross":null,"usd_annual":50521},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T15:03:46Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T03:49:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Ready to help new customers fall in love with our platform from day one?\nAs an Onboarding Specialist at Effectory, you play a key role in ensuring our customers are set up for long-term success. You will guide new customers through the onboarding process of our employee feedback platform, making sure their first experience is smooth, engaging, and impactful. With your structured approach, technical understanding, and customer-centric mindset, you lay the foundation for lasting customer relationships and product adoption.\nYou will become part of our .... team and collaborate closely with colleagues from Customer Success, Product, and Tech. In this role, you’ll get the opportunity to make a direct impact on customer satisfaction, loyalty, and overall success.\nWhat you'll be doing\nAccelerate the Onboarding Journey\nAct as the primary point of contact for new customers during onboarding.\n\nProactively align with customers on their goals and guide them in setting up their first survey.\n\nOwn the onboarding plan, track key milestones, and address risks or blockers.\n\nPlan and facilitate all onboarding-related meetings, including kick-offs, check-ins, and trainings.\n\nProvide tailored training sessions and walkthroughs of the platform’s features and capabilities.\n\nSupport customers during their “go-live” moment and prepare them for a smooth transition into the results phase.\n\nSet Up for Success\nGuide customers through their first full feedback cycle, ensuring they are confident using the platform.\n\nCoordinate technical needs such as integrations or SSO setup in collaboration with our tech teams.\n\nHelp customers adopt the product effectively by identifying pain points early and removing barriers.\n\nRequirements\nYou thrive in a structured environment and love making complex things simple for others. You're comfortable with technology, enjoy collaborating with different teams, and take pride in helping others succeed. Most of all, you’re energized by connecting with people and turning a first-time user into a engaged user.\nYou recognize yourself in the following:\nYou are customer-focused and approach conversations with empathy and patience.\n\nYou’re skilled at translating goals into actionable project plans.\n\nYou have solid project management skills and feel comfortable juggling multiple onboardings at once.\n\nYou work in a structured, organized way and have great attention to detail.\n\nYou are confident in expectation management, timeline ownership, and holding customers accountable.\n\nYou are comfortable explaining platform features and navigating basic technical conversations.\n\nYou have strong verbal and written communication skills and enjoy leading customer meetings and trainings.\n\nYou naturally build trust and can positively motivate customers to stay on track.\n\nFluency in Dutch and English\n\nTHIS IS US\nEffectory is Europe’s leading employee feedback solution. With our platform, HR and management we collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years’ experience, our 200 specialists in Amsterdam and Munich support more than 1,200 organizations in 110 countries. Now more than ever, HR is an integral part of business strategy, which is why our feedback solution is tailor-made for strategic HR.\nEffectory’s mission\nWe are dedicated to improving the working world by giving employees a voice and making sure their feedback has an impact. Our experts work with HR teams and managers around the world, using employee feedback to overcome some of their biggest people-oriented challenges. From software engineers to HR specialists, every day Effectory’s people work to improve the working world, and we are looking for talented individuals who also want to be part of this mission.\nThis is what we offer\n25days leave on a fulltime basis\n\n4 “cool down days”(additional company wide days off a year, where the entire office is closed)\n\nThe option to purchase extra holidays\n\nYour birthday off\n\nA day off to move house\n\nA volunteer day off to support something you care about\n\nFull additional parental leave for partners\n\nFlexible working hours from 7am - 7pm\n\nA sabbatical once every 5 years\n\nWorking from abroad option for up to 4 months\n\nA great lunch (hot & cold vegetarian, meat and vegetarian options) at the office, made by our in house chef\n\nA week of fun and interactive onboarding to get to know Effectory and your new colleagues\n\nA learning budget for personal development + extensive internal development opportunities\n\nBudget to set up your home office\n\nAdditional monthly compensation for working from home\n\nPension\n\nAccess to financial advice\n\nAnnual Body & Mind budget for anything that energizes or relaxes you\n\nYearly Summer School & Winter School\n\nAnnual events: Winter Party, Summer Party & the legendary Big Day\n\nTHIS IS HOW IT WORKS\nYou want this job: submit your application via the link below\n\n1st call: join a phone call with Shane to plan the next steps and ask questions\n\nInterview: Open conversation about expectations, vision on the new team, role and motivation.","description_format":"text","description_chars":5175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Home office","Parental 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